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On the scheduled work date, they were 40 minutes or so past the time frame that they gave me. There was no call to update my on my they are late. I had to call them twice. The workers came and told me they were in a meeting. If you know you're going to be in a meeting, at least call the customer to let them know you might be late. They estimated that the work would take about 4 hours so I went to work and told them to call me when they were done. Few hours past estimated time and didn't get any call. Had to call the workers and was told they were done couple hours ago.
After receiving my invoice, I called in to pay but the person that handles it was out to lunch so I left my number for a call back. Two weeks goes by and still no call. Had to call them back myself and leave my credit card info for them to process the payment.
Overall, the quality of the work is good. The thing they need to improve on is communication between their departments and with customers.
My only disappointments are: 1] We didn't receive a phone call letting us know that they would be over an hour late for the job and 2] That the debris which were in the gutter were blown onto the ground in our side yards and part of the front yard. I would have thought that for the price we paid for the cleaning service, that it would have included the removal of the debris, too.
Unfortunately, when I called back for more work, I was told that
Overall, I love this company and intend to hire them whenever I need home repairs done. They do many different types of repair.
Ever since their treatment, I can still see green shiny moss exactly where they were on my roof. Their treatment did not do a thing.
I finally called and asked them to come and take a look. It took them two days to respond after I called the 2nd time. They claimed their workers did what they were supposed to do and then advice me to purchase their most expensive option again. When I questioned the practice of pressure washing, this time they said the pressure wash is with minor pressure.
We think we're the best, and we can prove it.
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All Gutter Cleaners in Pleasant View, TN
Old Hickory, TN
Mt Juliet, TN
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