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C
"We had leaks in the metal awnings that covered our bay windows after the heavy rains in december. Then 2 weeks later, busted a pipe in the slab under our washing" machine. WE called a few places, they were responsive and overall quick to get things going. We initially were thinking we were going to use home insurance to cover the repair, and during this process they worked with my insurance. After the estimate came back, we decided it was not worth it to file a claim and instead paid out of pocket. That's where it all went downhill. Since they own another general contracting business (oh what luck - we can fix this for you), they were inclined to remove much more than was necessary, over calling the "wet" areas to basically expand the demolished area and then hope to be the ones to put it all back together. It took them way too long to find the source of an ongoing leak. And worst of all, at one point they told me I had water in my ceiling, my attic, and all down one wall in areas WHERE THERE WAS NO WATER and that I needed a new roof (we didn't after 2 more roofing evals) !!! Basically they didn't know how to use their infrared moisture detectors and were ready to rip down ENTIRE WALLS when in reality they were just seeing changes in the temperature of my walls (maybe old insulation in these areas) and not actual moisture. I actually made them get up on the ceiling to use a secondary moister reader (the kind with the prongs that actually tests for water) to confirm the cold spots were just that - cold spots and NOT MOISTURE. I am amazed I had to be the one to suggest that. When we got a contractor (not their co-business), we got an independent moisture assessment (someone who just evaluates for insurance purposes but does no remediation) and low and behold - they were totally off on the wrong foot - thank goodness I told them to stop. Then the billing - every machine charged by the hour - many not even turned on most of the time. Ridiculous. We had them come and take it all away. What a mess. BOTTOM LINE - doubt their integrity. They just want the GC work that can follow for the rebuild. worst of all - they didn't know what they were doing and how to read and interpret their instruments. Would not use again.

-danielle J.

N
"The
team did an amazing job dealing with the water damage situation in my home. My AC leaked into my garage and through my wall into my" home the night before I was supposed to move out and put my home on the
. The
team not only responded within the hour of my finding the leak, they handled it with the upmost efficiency and professionalism.
was always available when I needed him, was always punctual when we agreed to meet, and was extremely knowledgeable and friendly when I asked questions and for advice.
and
were not only quick and efficient when removing my carpets, but were extremely friendly. Overall the
team made an extremely stressful situation go as smoothly as possible and I would absolutely recommend their services to everyone. Thank you so much!

-Paige A.

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Local Articles in Old Hickory

7 tips to prevent basement flooding

If your basement has ever flooded or been damaged by water, you know just how stressful a flood can be. Follow these simple tips to help keep your basement dry.

Water and smoke damage

The U.S. Fire Administration reports that more than 350,000 residential structure fires occur in the United States each year. A homeowner's guide to smoke and water damage provides tips for restoring the home after a fire, safeguarding important documents and hiring a remediation service.

carpet rolls in front of a home
Water & Smoke Damage, Carpet Cleaning, Mold Testing & Remediation

Flooding, plumbing leaks can lead to harmful mold growth on and underneath your home's flooring.

Before, during and after your project, don't hesitate to ask your contractor questions, says DeLancy. (Photo by Jennica Abrams)
Water & Smoke Damage

When water damage, wind or hail strikes, being prepared can save time and ensure quality home repairs. Follow 5 steps for dealing with damage in an emergency.

Fire damaged home
Water & Smoke Damage, Insurance Agencies

Will homeowners insurance cover water damage? Can insurance pick the contractor? Do you pay the deductible upfront? What you need to know before a disaster.

It's important to routinely check your water heater for any leaks or condensation, which an result in mold and damage to your home, says Belk. (Photo courtesy of Gold Coast Flood Restorations)
Water & Smoke Damage

The possibility of damaging water heater leaks rarely crosses most homeowner's minds. Learn how to protect your home from a costly water heater disaster.

Angie's Answers

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Try SCOE 10x (Super Concentrated Odor Eliminator). Cost $25.00 ( includes shipping) for concentrate to make 32 oz. and 32 oz. spray bottle included.  This stuff is great!  I have cats and every now and then one of them pees on the rugs ( cat pee smell is awful as is cigarette smoke). You may need more than 32 oz. to get all the stink out but go to the website and read testimonials ( they will even send a concentrate of skunk smell for you to pour on something and then use the SCOE 10x on it to prove how good it works, for a few dollars more).  Anyway, this stuff worked like magic for me.  They also sell gallon and larger sizes.  Worth every penny!
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You have every right to fire the GC, but it may cost you money in legal fees to fight any leins he has on the property. If you do insurance work you should know that you have to do part of the work out of your own cash reserves and wait for disbursement from the insurance company. His crews errors are not your problem, they are his. If you have problems you should include your insurance company in the problems you are having. If he is running into problems with extras they should only be related to things the adjuster missed and not his or his crews incompetence. If upon rip out he finds hidden water damage that would be an example. An example was a flood job I did not too long ago where we found termite damage that could not be seen untill after demo. Since it was not related to the flood it was not covered. Unless this is his first insurance job he should know the procedures and not be expecting money before it is due, stick to your guns and make sure he is doing the right job. If not include your insurance company and possibly even your mortgage company in any problems. A lein is not that big a deal though in the long run as long as you pay off the agreed amount as per contract. Just make sure if you stay with this guy he has a lien release with him when you give him the finnal check!

 

Don

Water And Smoke Damage reviews in Old Hickory

C

Rating
Our insurance company recommended Peak, so we figured it would be best to go with a company the insurance company was familiar with and had worked with before. When we first met with
Old Hickory Water And Fire Damage Services Provider Name Locked
, he was pleasant and knowledgeable, and he was very responsive. It took a long time for the insurance company and Peak to agree on a price. I'm sure this was due mostly to the insurance company's nickel and diming, but I was surprised given they had worked together before. Once we signed the contract and put money down, Peak was a bit less responsive. The timeline was really rushed, and I got the impression that Peak had larger, "more important" jobs than ours. The insurance company did not want to pay for more loss of use time than they had to, so they put lots of pressure on Peak to rush things. Consequently, a lot of the work was rushed and not always done well. Peak relied on a lot of sub-contractors and did not have good management/oversight of them. There were lots of screw-ups and miscommunications. For example, the plumbers showed up to install the bathroom vanities, but said they didn't have the equipment to move the plumbing so the new vanity would fit. We have 3 bathrooms, and this happened twice. Also, the sub-contractor tile person showed up to do the tiles in the master bath, but left when there was no tile board down, as he said he did not agree to do that. The electrician subcontractor also removed an electrical box for our chandelier by mistake (another miscommunication) and then put it back in the wrong place when he replaced it, so he had to come back again to move it. Also, someone from Peak (not a plumber) improperly installed the faucet handles in our master bath. When another Peak person came to fix it, he scratched the handles in the process of removing them, so I had to order replacement parts for the faucet and wait again for someone to come and put them in properly. The painting sub-contractors were a disaster. They painted on sweltering, humid days, without using air conditioning and leaving windows open with no screens. As a result, there were lots of paint drips, and even small bugs stuck to the paint on the walls. The painting subcontractor also did pretty crappy work, not adequately touching up imperfections in the wall (such as
Old Hickory Water And Fire Damage Services Provider Name Locked
from the water test tool used by the water damage mitigation company) and not sanding properly before painting. When I complained, Peak had their own painter come by himself, basically every day for weeks to fix the imperfections and other finishing touches that needed to be done in the house. He was a very nice guy, but it was really irritating constantly having someone in the house after we moved in, particularly since I work from home and have young children. He did a pretty good job trying to fix the horrible paint job, but I wish they had used him in the beginning. I am still finding paint drips and water measurement tool
Old Hickory Water And Fire Damage Services Provider Name Locked
that I didn't see before we gave Peak the final payment. It is very upsetting to think about how we paid someone to paint so poorly when I could have done the job better myself. On a more positive note, I would say the overall quality of the work was pretty good, and I would say the price was very fair for the amount of work done. The new hardwood floors and kitchen cabinets look beautiful, as does the tiling work. The process of getting there was very stressful and disorganized, though. I would be wary of using Peak in a water damage/insurance situation where there is a time rush. I would also be sure to ask how much they will be relying on sub-contractors and how they will be overseeing them.


- Kathryn P.
A

Rating
I truly could not be more pleased! I had a leaky toilet and called
Old Hickory Water And Fire Damage Services Provider Name Locked
. They sensed the urgency in my voice and came out right away. Needless to say the problem is fixed. Reasonably priced, great service and all around company.
- STEVE G.
C

Rating
It didn't go very well. They were rude & unprofessional. They didn't show up at the correct times, and would drop by at times that I was either not home or not prepared for them to be there.
- Amy W.
A

Rating
The team arrived on time and were very accommodating to my small children. They were professional and worked proficiently.They left the work area in good condition everyday.
- Andrea D.
A

Rating
all work was performed in timely manner - excellent job - all workers could not have done a better job -
everyone was helpful - polite, knowledgeable - answered all questions fully
- Sandra S.
A

Rating
Old Hickory Water And Fire Damage Services Provider Name Locked
with
Old Hickory Water And Fire Damage Services Provider Name Locked
was very professional and kept us informed on what was going to take place, how long it would take and how the restoration process was going. He even came back to our house at 7 pm on a Friday evening to bring in extra fans, as well as came back over the weekend to check on the progress. We would definitely use
Old Hickory Water And Fire Damage Services Provider Name Locked
again.
- Edward A.
A

Rating
Old Hickory Water And Fire Damage Services Provider Name Locked
came out on 6/15/15 and tested for water. We still had dampness and one wall was still wet inside! His mold remediation crew came out the very next day to dry it out.That took about 5 days. The following week they started the re-build. They had to put up new walls in 5 different locations, replace parts of ceilings and molding. They also had to replace two doors, one interior and one exterior. They moved all furniture and cleaned up after themselves really well.
Old Hickory Water And Fire Damage Services Provider Name Locked
,
Old Hickory Water And Fire Damage Services Provider Name Locked
and all of the guys on the different teams were very easy to work with. They returned calls and texts promptly and keep me appraised of the work along the way. I would recommend them and use them again.

- Rebecca S.
F

Rating
HORRIBLE. For starters, I hired him and PAID him $750 to install french doors in my home. He not only cancelled the day of installation but when he DID show up late the next day he installed warped doors. He told me basically there was nothing he could do. Its my impression that if he provided the doors and installed them, then it is HIS responsibility to make sure they are acceptable and satisfactory. I have asked him over and over to come fix them or replace them and he ignores me. I figured if I hired him to do another job for me I could get him to fix the doors...
THEN...I hired him to build an outdoor cat enclosure for me. He did HALF the job- leaving early each day he showed up - claiming some emergency and then showed up hungover and unable to work in the hot sun. He broke so many of my outdoor yard decorations with no concern whatsoever. He tore down the existing structure and just left it piled in my back yard. Then he snuck out the side gate on Friday and Saturday when I was home and left with his worker. I have not seen him since and it is Monday. I asked him on Friday when he left early to please communicate with me if he is going to leave. He ducks out when you aren't looking. He has not completed 1/4 of the job and I paid him most of what the bid was. I am now stuck having to hire another contractor to haul off the trash and finish the work he started. PLUS half of what he did was wrong and needs to be redone. The boards are crooked, big gaps in between areas that are supposed to be water tight. My yard is a wreck and now I am going to have to pay twice the amount to get this done. He is telling me he had a family situation come up and will come back on Wednesday to finish. There is no way in h*** I am letting him step foot on my property. I am going to take him to small claims court for my French doors and for a partial refund of what I paid him. He bought some materials and they are here so I will deduct that from what I want refunded.
- Marilee W.

Water And Fire Damage Services in Old Hickory, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Lions Craft

2308 Peak Hill Cove
Nashville

AAA Remediation Inc

PO Box 267
Cross Plains

AASD, Inc.

681 Plano Road

Abba Construction, LLC

113 Auburn Ct
Murfreesboro

ABCO Roofing Inc

3730 Dickensen Pkwy
Nashville

Accurate Roofs LLC

PO Box 365
Fairview

Ace Construction of TN

536 Uptown Sq.
Murfreesboro

Ace Exterminating Co Inc

7089 Whites Creek Pike
Joelton

Ace Unlimited,LLC.

407 E. Vine St.
Murfreesboro

AdvantaClean of North Middle Tennessee

3808 CrossCreek Road
Nashville

Affordable paint contractors

620 gossett rd
Ashland City

AIR TEST LLC

330 Franklin Rd
Brentwood

All About Dryer Vents

19103 Wyndchase Circle

All American Painting GP

PO Box 254
Lyles

All Pro Cleaning

PO Box 470
White House

All Surface Painting

274 Big Ridge Rd
Knoxville

Allensbc.com

1077 Canary Ave

Always By Code electric, Inc

718 Thompson Ln.
Nashville

Ameri Care Services Inc

526 S Walnut St
Murfreesboro

American Integrity Construction

4029 Brimestone Wy
Greenbrier

ApexWorks Restoration

460 Metroplex Drive, Suite 112
Nashville

AQM NOLA

743 Pearce Way

ARARAT CONSTRUCTION, LLC

5108 Whitaker drive
Nashville

Artisan Restorations, LLC

4899 Clarksville Hwy
Whites Creek

Bachman's Painting Unique & Home Repair

171 Commerce Dr
Hendersonville

Baker Roofing Co

517 Mercury St

Barrier Waterproofing Systems

337 Philadelphia Rd
Lebanon

Bill's Contracting & Remodeling

1043 Hogan Branch Rd
Hendersonville

BKA General Contractors

5010 Linbar Dr Ste 130
Nashville

Bluebird Construction

2176 N Mt Juliet Rd
Mt. Juliet

Bone Dry Roofing, Inc. - Nashville

165 Little Green St.
Nashville

Breathe Easy Mold Remediation

1800 Tranquil Acres Rd
Sequatchie

Bryan Williams Handyman Service

354 Lanier Dr
Madison

Bryan's handyman service

231 Bonnafield Dr
Hermitage

Cahaba Scapes

2130 11th avenue north

Capital Restoration Inc

6101 Centennial Blvd
Nashville

Carpet Technologies

1118 W Main St
Franklin

Chem-Dry of Bellevue

1276 Lewisburg Pike
Franklin

Chem-Dry of Brentwood

1276 Lewisburg Pike
Franklin

Choice Property Restoration LLC

1001 Lincoya Bay Dr.
Nashville

Contract Services Inc

7210 Sutton Pl
Fairview

Crawl Space Care

277 Tusculum Dr
Antioch

Cre8ive Construction

1316 8th Street
Old Hickory

CUSTOM PAINTING SERVICES

8311 stewarts bend dr
Murfreesboro

CUSTOM PAINTING SVC

8311 STEWARTS BEND DR
Murfreesboro

Custom Remodeling & General Builders

100 Village Green Rd
Gallatin

Customer One Carpet Care

111 Sunnymead Dr
Mt Juilet

D & D Services

1846 Wilson Pike
Franklin

D.A.S Building and Remodeling

2505 Brittany Dr
Nashville

D2 Home Care

PO Box 384
Madison

DGA Roofing Inc

14350 Mundy Dr

Dohler Contracting LLC

1413 Beech Hollow Ct
Nashville

Drying Specialists

3838 Tamiami Trl N Ste 416

Elan', LLC

PO Box 698
Old Hickory

English Home Improvements Inc

6320 Hwy 41A
Pleasant View

Fessler Home Improvement

1402 W College St
Murfreesboro

FIBE-CON CO

2967 Greer Rd
Goodlettsville

First Southern Restoration

355 East Harris Rd
Bethpage

FirstCall Claims

615 Berry Rd
Nashville

Flood Pro, LLC

2817 West End Ave
Nashville

Fresh Start Restoration & Cleaning

157 Space Park South
Nashville

Frost Environmental Services, LLC

339 Rockland Rd Ste E
Hendersonville

Fusion Investments Corporation

2206 Dortch Ave
Nashville

G&B Carpentry

171 Factory St
Gallatin

Germano Wine Cellars

1331 Carters Creek Pike
Columbia

Gordon Construction

56 W Division St
Mount Juliet

GREEN HILLS CONSTRUCTION

132 B Volunteer drive
Hendersonville

Ground Up Builders Inc

4743 Veterans Pkwy
Murfreesboro

Handi Andy

160 Groves Dr
Nashville

Handyman Hitsquad

1010 Thurman St
Mount Juliet

HandyPros Property Services

113 Plumlee Rd.
Hendersonville

Healthy Indoor Technologies

521 Michele Dr
Antioch

Healthy Indoor Technologies

521 Michele Drive
Antioch

HERITAGE HOME SERVICES

615 Lynn Street
Murfreesboro

Houston Grey, LLC

PO Box 1470
Springfield

Imperial Construction & Remodeling

525 Red River Road
Gallatin

Installer Direct

5632 Constantine Dr
Rockvale

Instant Dri

11124 Kingston Pike
Knoxville

Insurance Contractors Inc

648 N BROADWAY
Portland

Integrity Roofing TN

2029 Lincoln Rd
Spring Hill

J&S Construction Company, Inc

1843 Foreman Drive
Cookeville

J.D. Jackson Contracting Co

2103 23rd Avenue N
Nashville

KELLOGG CONSTRUCTION

4864 Williams Rd
Cross Plains

Kellogg Roofing and Construction LLC

3670 Central Pike Ste A
Hermitage

LBHI Services

109 Nokes Dr
Hendersonville

Lee Company

331 Mallory Station Rd.
Franklin

Leslie's Roofing LLC

6220 Falcon Ln

Lonnie Baxter Woodwork

215 Baxter Rd
Murfreesboro

LTD Carpet Cleaning Services

204 Plum Nelly Circle
Brentwood

maintenance magic

53 mcmurtry rd
Goodlettsville

Martin Company Construction

6547 Embassy Dr
Murfreesboro

Multitask Handyman & Space Solutions

1421 Hilltop Dr
Mount Juliet

Myatt Construction LLC

165 Belle Forest Cir # A
Nashville

Nashville Carpet and Flooring Outlet

4032 lebanon Pike
Hermitage

Ochoa Bros.

3013 Ambrose Ave #F
Nashville

One Call Home Team LLC

242 W Main St
Hendersonville

Overseers

29 Bock Lane

Payne Construction

1041 Willow Trail
Goodlettsville

Premier Maintenance & Remodeling LLC

1838 Elm Hill Pike
Nashville

Professionals Carpet Cleaning

Po Box 1623
Brentwood

PuroClean Emergency Property Recovery

2620 Locust Street
Nashville

Quality Exteriors

9068 Franklin Rd
Murfreesboro

Quality Homeworks

3914 East Ridge Drive
Nashville

Randy Armstrong Construction

702 Corinth Rd
Mount Juliet

Rapid Restoration, LLC

3610 Kelton Jackson Rd
Springfield

REED'S REMODELING & CONSTRUCTION

2417 CENTRAL BLVD
Murfreesboro

Reliant Home Services

1019 Longhunter Chase Drive
Spring Hill

Republic Roofing & Restoration LLC

91 Peyton Pkwy
Collierville

RESIDENTIAL CONCEPTS

1601 A BENJAMIN ST
Nashville

Restore, Renew

Nashville

Restorify Restoration

475 Metroplex Dr STE 108
Nashville

Richey Restoration

9574 Lebanon Rd.
Mount Juliet

Roof Roof Nashville

2250 Southgate Blvd
Murfreesboro

Ross Construction Services LLC

103 Hickory Hill Dr
Estill Springs

Schaffhouser Electric Co., LLc

450 N Broadway
Portland

ServiceMaster By Stechyn And Son

412 Lynda Lee Ln
Columbia

ServiceMaster Total Restoration Services

201 Molly Walton Dr
Hendersonville

Servpro

911 Twin Elms Ct
Nashville

SERVPRO of Belle Meade/West Nashville

2322 Clifton Ave
Nashville

SERVPRO of Madison/Goodlettsville

813 MADISON IND RD
Madison

Servpro of Sumner County

730 Airport Rd
Gallatin

Simple Solutions

Thompsons Station

Smith Construction 66

3125-B Sweethome Rd.
Chapmansboro

Stainmasters Carpet & Restoration

6350 Lickton Pike
Goodlettsville

Stanley Steemer

5000 Linbar Dr Ste 230
Nashville

Steam-Pro

2345 Neely's Bend Dr
Madison

STEAMATIC

2215B Dunn Avenue
Nashville

Steele Services

1003 East Bobby Court
Millersville

Stellar Stone Craft

4541 Brooke Valley Dr
Hermitage

Steven Stoeppler

551 Elaine Dr.
Nashville

Summit Property Restoration LLC

655 N Main St
Goodlettsville

T.H.E. Construction

808 Highland Drive
White House

Tekton

454 Brewer Dr
Nashville

Tennessee Craftsmen LLC

PO Box 1173
Franklin

Tennessee Valley Home Improvements

7315 Lee Highway
Chattanooga

THE CLEAN LIVING COMPANY INC.

6324 Murray Ln
Brentwood

The Kingston Group, LLC

4705 Alabama Avenude
Nashville

The Wills Company

6606 CHARLOTTE PIKE
Nashville

Thomas Companies Black Mold Removal

p o box 19046
Chattanooga

Tier Inc

199 Spence Ln
Nashville

TriStar Building Services

445 Metroplex Dr
Nashville

True Craftsman Construction

214 Steelson Way
Murfreesboro

Wayne Belt, General Contractor, LLC

745 S. Church St.Suite.705
Murfreesboro

Zerorez Nashville

475 Metroplex Dr
Nashville

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