Old Hickory Water Damage Restoration Articles

Sample Reviews

D

Rating
Were very hesitant to let me know what costs were. Kept telling me the insurance would pay for it don't worry. Asked about the cost of equipment rental and was only told more than you want to know. Left baseboards and wet boxes in my back yard
- William M.
A

Rating
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
responded immediately to my initial call and was out the same day to start the drying process. By using moisture meters,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
was able to determine the extent of the water that had seeped under our tile and wood floors on the main floor and the level of moisture in our basement. Drying equipment was installed that same day and someone from
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
(usually
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
) came out every day to check on the drying process. Everything was done quickly and professionally and
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
even worked with my insurance company to receive direct payment for the work.
We couldn't be happier with the work that was done and, while we hope to never have need of disaster recovery services again,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
at
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
will be our first call if we do.
- Andrea P.
A

Rating
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's project managers and office staff were responsive and extremely helpful. They discovered another leak in the slate roof after the initial repair and that delayed the inside work, but they were really prompt in fixing it. They accommodated our schedule when we had a conflict and kept us informed on progress during the project. Subcontractors were professional and friendly. The plasterer especially did a good job matching the existing texture on the the walls. They all did a good job on containing dust and cleaning up. I'd recommend the company highly.
- PHIL J.
A

Rating
Our street flooded in a heavy rain and the water flowed into our underground garage and into the finished basement. I called
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
called me back within 10 min. He and his workers came to the house within a half hour.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
is extremely knowledgeable about removing flood water and avoiding mold. He was very professional and acted quickly. After I realized that our insurance policy does not cover flood damage, I was able to negotiate a price with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
.
He had all the equipment and workers here within minutes and they worked for most of the day. They removed water from the finished part of the basement. Fortunately, there was no mud in this area, just water. The garage had a lot stuff that they moved outside, sorted the damaged/wet items from the non-damaged items, removed water and a
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
of mud. The garage floor looked like new again.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
recommended taking off the baseboard in some areas and making holes in the walls, which was done by our contractors, who are finishing construction in the house.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
left big fans and heavy-duty dehumidifiers all over the garage and basement for several days to dry out the area.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
came in a couple of times to check how it was drying. We purchased our own moisture meter on Amazon, which I would recommend doing. It wasn't expensive, and helped us assess the moisture level in the walls. By the time,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
picked up the fans and dehumidifiers everything had dried sufficiently.


- TIM A.
D

Rating
Our sump pump went out causing our basement to flood with about 2 inches of water. We found this company on Angie's List. They seemed very helpful at first. The lady I spoke with even referred me to a great plumber that we used to replace our sump pump. After we got our sump pump fixed, I called
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
back to schedule for someone to come out to our house. They said that they would have someone come out that evening, but I never heard from anyone, and no one ever came out. I called them back the next day, and they said that their service crew had gotten busy. Someone finally came out to the house that afternoon.
As far as the service goes, it was okay. They placed blowers in the basement, but were not able to run all of them because they didn't bring enough extension cords. They also placed a dehumidifier in the basement. They moved all items from one area to another, and put down an antibacterial agent. Because we had a lot of things stored in cardboard boxes, not everything got dried out, and we had to throw away a lot of things.
This company was not upfront about their costs of service. If you are planning on using this company please be aware that they may charge you for their "Water Emergency Service." We were not given an estimate of what the final cost would be, even when we requested it. The technicians seemed to be unaware of what the services they were providing would cost. I should have heeded that as a red flag, and asked them to stop working. When we finally received the bill (about 4 weeks later), it was for close to $2000. Our insurance covered everything except for our $1000 deductible.

- Rachelle S.
D

Rating
.Called Renew because the roof was leaking water into our kitchen. Called at 9:00 am,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
Price said he could come by at 11:00 to look at the problem. At 12:30, he left a message saying he was running late, eventually arrived at 2:30. He went up on the roof and looked into the attic to take photos.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
said he would get back with me in a day or two with a quote for the roof and have someone from the interior division contact me about dry wall repair. To date, I have not heard back from anyone at Renew.
Note to
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
, my name is Mr.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
not
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
!
- Sue H.
F

Rating

Case Description: This is the complaint filed with the Better Business Bureau
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
from
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
fraudulently presented
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
(a hearing-impaired client)with a bill he did not owe.
On 2/12/14,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
had water damage to his condo. Immediately he contacted me,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
Rebadow(power of attorney) to handle everything for him.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
is hearing impaired and cannot talk on the phone at all and he also needs my assistance for clarification when dealing with "situations" face to face. I spoke with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and they assigned
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
to
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's case and I told her I would be the contact person for his case.
On 3/21/14 at 1pm
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
staff took all of
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's belongings out of the POD that they put it in so the insurance adjuster could examine them. At this time
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
was present and I showed her damage to the sofa set that Serve pro had done either before, during,or while it was in the pod(they were walking all over it to retrieve boxes in pod as well as laid mirrors and metal objects while in home) We told all of them to be careful with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's belongings and especially the sofa as it was in mint condition before they arrived. They also scratched both the entertainment center and the dishwasher but insurance covered them as they had been water damaged as well.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
assured me
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
would take care of
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's sofa set and she took it back to
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
instead of putting it back in the pod.
About a week or two later
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
told me the set was not repairable but assured me ServePro would take care of
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
. In mid april I went out of town for 5 weeks and left everything in order for
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
to have his place completed. All
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
needed to do is text
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and she would make sure
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
brought back his belongings as he was anxious to get back in his home. Being hearing impaired and out of his element he was uncomfortable living elsewhere(ie...he didn't have his flashing lights doorbell etc.), so he wanted to get back to his normalcy ASAP.
On April 30, 2014,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
had
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
sign a paper saying they were not responsible for any renumeration or damages for
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
. She brought
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
a (fradulent) bill for the purported balance that UPC(
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's insurance co.) did not pay to
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and told
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
he was responsible to pay it. She then told him if he signed the paper that they would accept the waiver of damages in place of him paying the bill they presented him.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
told
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
he was not comfortable signing that paper until he had a
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
to speak with me.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
knew I was unavailable to speak with and that
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
needed to his life back. She told him she would not deliver his belongings unless he either signed the paper or paid the bill. Under extreme duress,
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
signed the waiver so he would be able to get his life back.
After I returned I spoke with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
from UPC and she told me that
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
was not responsible for ANY of
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's bill as
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
had revised the bill and sent them a new bill and UPC paid that bill in full. I spoke with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
about this and she texted me(I have the text to prove this) ...I quote from
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's text..."We only signed that agreement with his insurance company because we made the agreement with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
. He chose not to pay the additional money, so we signed the agreement with the insurance company. We were not required to sign that, we only signed as a deal made with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
." unquote. That statement is a downright lie as I spoke with the insurance company and they said the revised bill was signed on April 3, 2014 and
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
brought the bill(which
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
did NOT owe at that time) on April 30,2014.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
had them sign their waiver of damages under false pretenses and therefore it should not be valid.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
has stood by
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and has not offered any renumeration for
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
's sofa set
- Elizabeth R.
F

Rating
I wanted to use insurance money to get new carpet since ours was pretty old and pay the difference but Stovers said they would leave if I wanted to do that. They would only stay and do the work for the full $5000 my insurance company was going to pay. They also made me give them my credit card with a
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
amount on it to cover their fans they left in the house to dry out basement. I was very concerned about signing a
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
amount with my credit card number...but again... they said they would take all the drying fans out of the house and leave if I didn't give them my credit card authorization right then. You are at their mercy when you have a disaster and it was horrible the way they took advantage of the situation. They completed the work but got my OLD carpet back and they got $5000 from my insurance company plus I had a $1000 deductible... sweet deal for them... me... not so much! Oh... they also said they would give me a discount if I wrote a positive review for them on specific websites. They would check to make sure the reviews were done before the discount was applied to the bill....so, don't believe everything you read on this merchant. I might have been an isolated case but I would not use them again.
- Susan C.
A

Rating
We had water damage through our ceiling, walls, and carpet from plumbing issues in the unit above ours. We used their email contact on sunday afternoon indicating non-emergency and they called us sunday evening to setup an assessement the following morning.
Someone came out got the insurance claim information and looked at the damage and what would probably need to be done. Then a team of 2 men came out in the early afternoon and tore down the ruined ceiling and insulation and parts of the walls to faciliate drying. They were very conscientious about how they approached this in order to minimize damage while allowing fast drying. They removed the wall to wall carpet and pad which was soaked. They brought in industrial air movers and dehumidifiers which were quite loud but very effective. The told us they would need to run for at about 5 days to get everything dry. During this time they stopped by 2 or 3 times to assess the drying process and make adjustments as necessary. They did a great job cleaning up and after the demo portion and again after removing all the equipment. They turned our unit from a stinky wet mess to a normal unit missing sheetrock.
All of the billing was handled between
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and our insurance company which was great for us as it removed much of the headache that occurs in these situations.
We were very happy with the results and I was so happy that we contacted them immediately upon finding the damage instead of waiting for insurance estimates/evaluation as that can actually reduce the claim value as it can be considered negligence.
- Rebecca A.
A

Rating
I called
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
to request a second opinion and estimate for damage caused by a leaking hot water heater in our attic. The first restoration company said we had moisture in walls and wanted $1300 to dry everything out.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
with
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
came by and performed the exact same tests as the first company and said that the moisture was minimal and that he would recommed just turning up the A/C and putting fans in the attic to complete the drying.
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
did not charge us a dime for the advice and saved us $1300. Thank you for being honest and having integrity. I would highly recommend
Old Hickory Water And Smoke Damage Specialists Provider Name Locked
and use them in the future.
- Chris B.
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All Water And Smoke Damage Specialists in Old Hickory, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Lions Craft

2308 Peak Hill Cove
Nashville, TN

AAA Basement Waterproofing

71 Dakota Ln
Ringgold, GA

AASD, Inc.

681 Plano Road
Bowling Green, KY

Abba Construction, LLC

113 Auburn Ct
Murfreesboro, TN

ABCO Roofing Inc

3730 Dickensen Pkwy
Nashville, TN

Ace Construction of TN

536 Uptown Sq.
Murfreesboro, TN

Ace Exterminating Co Inc

7089 Whites Creek Pike
Joelton, TN

Ace Unlimited,LLC.

407 E. Vine St.
Murfreesboro, TN

AdvantaClean of North Middle Tennessee

3808 CrossCreek Road
Nashville, TN

Affordable paint contractors

620 gossett rd
Ashland City, TN

AIR TEST LLC

330 Franklin Rd
Brentwood, TN

All About Dryer Vents

19103 Wyndchase Circle
Franklin, tn

All American Painting GP

PO Box 254
Lyles, TN

All Pro Cleaning

PO Box 470
White House, TN

All Surface Painting

274 Big Ridge Rd
Knoxville, TN

Allensbc.com

1077 Canary Ave
Yorkville, IL

Always By Code electric, Inc

718 Thompson Ln
Nashville, TN

Ameri Care Services Inc

526 S Walnut St
Murfreesboro, TN

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