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F
"I called to get some help and ask a few questions. He was extremely rude and condescending. He brags he's the only one certified within a 100 mile radius however" he doesn't have the quality or quality of reviews to back this up. If the initial call is not professional I doubt the work would be.

-SHAY S.

B
"
was the technician who came out. He was a good representative of the company. He took care of everything included in the deal. He answered" all of my questions and was professional. I was pleased with the result. Overall, my experience with them was fine.

-Christine G.

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Gas Log Service reviews in Murfreesboro

A

Rating
We decided we wanted a gas burner at the wrong time of year: early
Murfreesboro Gas Fireplaces Provider Name Locked
. Seemed like everyone wanted a unit installed before Xmas. We purchased the unit knowing we'd have a 5-week wait. On the morning of the scheduled installation,
Murfreesboro Gas Fireplaces Provider Name Locked
called to inform me that his employee was unable to come in; therefore,
Murfreesboro Gas Fireplaces Provider Name Locked
needed to be in the store; therefore, the installation would need to be rescheduled. Disappointment, but what are you going to do? However, later that morning,
Murfreesboro Gas Fireplaces Provider Name Locked
called back to say he hates to postpone installations, and if it's OK with us, he'll come over at the end of the day to do the install. We were thrilled! He arrived around 4:30 pm and in less than 2 hours was out the door. All aspects of the install were completed in a very professional manner. The hook-up to our gas line was also done to our complete satisfaction.
Murfreesboro Gas Fireplaces Provider Name Locked
employee gave us some much-needed guidance on prepping the firebox and installing a heat-deflecting hood, which we also purchased from them. Quality products, professional installation, and pre- and post-installation guidance: it's everything you'd want. We are very happy with the burner, and will speak highly of this company.
- Tom E.
A

Rating
They sent a representative out to scope the project. They determined that Western Heating was better qualified to run the gas lines to the two fireplaces. They arranged for Western Heating to scope that work and bid. Several days later Western Heating ran the gas lines. They did a fantastic job. After the city inspected and approved the gas line installation, Alpine sent two installers to complete the job. We are very pleased with the work, cleanliness and overall quality.
- Royanne M.
A

Rating
The existing gas fireplace in our home was outdated so we decided to get an insert that would also serve as an additional heat source. We were concerned that an insert would be hard to fit since it was a small opening. The sales rep came out to or home and took measurements to ensure the unit we ordered was correct. The installers were friendly and knowledgeable and the whole experience was painless.
- carolyn A.
A

Rating
There were no troubles with scheduling. They were on time and punctual to the appointment. They did a good job and it was completed in less than an hour. They didn’t try to pressure me to have any additional work done. Overall, my experience with them was good.
- Debora S.
F

Rating
It was raining on the date of service & Mr.
Murfreesboro Gas Fireplaces Provider Name Locked
was scheduled to arrive at 9:00 AM. He contact me shortly before 9 AM and said that since it was raining and he would need to get in the crawlspace, he would like to reschedule. Even beyond the fact that rain had been forecasted for this day all week, it had been raining since 6 PM the night before & he had never mentioned that weather could impact the work, the bathroom was on the second floor (which I had informed him of when scheduling the work). When I reminded him that this was a second floor bathroom, he stated that in that case, it would be no problem and he would arrive around 9:30 AM. I waited and waited and he did not call or arrive. I called shortly before 11 AM and left a voice mail message. I texted him (as requested in his voice mail message) and then called again and left a voice mail message asking that at the very least, if he was not planning on coming to do the work, to at least let me know.
Bottom line, he never arrived nor did he even provide the basic consideration of a phone call or text to let me know that either he could not make it or that he chose not to do the work. I've had providers cancel at the last minute before or delay and delay and arrive to do work much later than scheduled, however to set up an appointment, confirm on the same day and then never cancel or respond to calls and texts asking for an update is a new low in my experience. The lack of professionalism and complete disregard for his customers (or potential customers) is stunning. His unwillingness to at least let his customer know that he will not follow through on his commitments should make anyone think long and had about whether he is someone who will stand by his work if it is ever completed. Even worse, it has delayed the completion & use of my bathroom for at least another week.
This provider wasted half of my (and my family's) day preparing the bathroom & waiting for him. I think he had no intention of doing the work today and when his excuse of the rain and wet crawlspace was inadequate, he decided to just ignore my calls and blow-off the appointment and did not want to call and offer a different excuse. Caveat Emptor.
- VINCENT G.
A

Rating
The person that replaced the starter pipe was on-time, quick, efficient, and friendly. I really appreciate the friendly and professional attitude. He answered my questions in detail and helped me understand how things work. I would do future business with this company when it comes to my fireplace needs.
- Sheryl B.
C

Rating
Worked with
Murfreesboro Gas Fireplaces Provider Name Locked
in their showroom on requirements and all went fairly well. Since they're very close by and I like to purchase locally, I essentially decided to go with them to install a gas fireplace without much research. However, things didn't go so well from there.
The fireplace was being done as part of a much larger set of house renovations, for which I served as my own general contractor. Of course, in order to get the work done I needed permits and the fireplace had to have its own. I collected the required information (specifically, proof of workman's compensation insurance) from every one of the other sub-contractors quickly and easily. Trying to get this information from
Murfreesboro Gas Fireplaces Provider Name Locked
was like pulling teeth. Apparently only the owner could provide the information, and he was less then responsive/cooperative. After many phone calls and crossed communications, they finally decided that instead of giving me the information, they would fax it to the township permits office. Why they insisted on this I still don't know, but I was just glad to have it behind me.
The actual fireplace installation was to be done a couple of months after getting the permits. When I was ready I called
Murfreesboro Gas Fireplaces Provider Name Locked
to schedule installation. I was told at that time that I had to pay 100% of the materials and installation up front. I responded that this was highly unusual and that for literally all other work I had done I either paid upon completion or paid half up-front and the balance after the work was done properly. They refused to budge on their terms, so I decided not to use them.
In the end, it was probably a good thing because it gave me incentive to shop around. I ended up using
Murfreesboro Gas Fireplaces Provider Name Locked
Fireplace. Not only was their service excellent, but the price was better to boot.
- Michael M.
A

Rating
Murfreesboro Gas Fireplaces Provider Name Locked
came out to service our gas fireplace. He was on time and very professional. He explained how the fireplace works and what he did to service it. It is running much better now, and I feel safer knowing that he inspected it. He did bring up one potential risk. There was a screen that could potentially catch on fire over the back vent. He told us what to do to remediate any risk. I would recommend him.
- Robin L.

All Gas Fireplaces in Murfreesboro, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

24 Hour Heating & Cooling

PO Box 101128
Nashville

Air Comfort Heating & Cooling

1024 3rd Avenue S
Nashville

AIR TEMP HEATING & COOLING

1963 Nolensville Pike
Nashville

AIRPRO SYSTEMS

131 SPACE PK S DR
Nashville

Bentley's Heating and Air

109 Hartmann Dr
Lebanon

Boyd Mechanical Co. Inc.

1066 Woods Ferry Road
Gallatin

Busy Bee Hvac Inc.

4334 Old Hickory Blvd
Old Hickory

C & M HEATING & COOLING

106 BEASLEY DR
Franklin

Crew Heating and Air

281 Country Village Dr
Smyrna

Dohler Contracting LLC

1413 Beech Hollow Ct
Nashville

Haskins Heating & Cooling Inc

5470 Hwy 41-A
Joelton

HOME DEPOT

224 S ROYAL OAKS BLVD
Franklin

Homes By Heritage

3628 Wareham Dr
Thompsons Station

Hometown Comfort

2900 Hearthside Dr.
Spring Hill

Iceburg Heating and Cooling

2023 Old Hwy 431 South
Greenbrier

Lee Company

331 Mallory Station Rd
Franklin

Michael's Plumbing Service

201 Thompson Lane
Nashville

Parker's Heating Cooling & Plumbing

107 Threet Industrial Rd
Smyrna

Pellet Grills and More

1605 Franklin Road
Brentwood

Phoenix Heating and Cooling

112 Homestead Pl
Hendersonville

Rutherford Plumbing Heating and Cooling

132 Melstone Ct
Murfreesboro

Sweeps & Ladders

PO Box 568
Franklin

Tennessee Craftsmen LLC

PO Box 1173
Franklin

Tennessee Valley Air

1018 Mallory Ln
Spring Hill

The Hearth & Grill Shop

535 W Thompson Ln
Nashville

Thompson Services Inc

8055 Jackson Ridge Rd
Rockvale

Tony's Heating and Air

120 North Electra St.
Gallatin

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