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Mountain City Cable Tv Service Articles
Cable Tv Service reviews in Mountain City
Their signal in my N. Asheville neighborhood is weak. Since the cable runs above ground, storms make this worse. This translates into reloading cable menus, reconnecting modems, routers and printers. This means that all of a sudden Web pages cannot be found and online shopping should only be done in good weather. Of course my Vonage telephone line gets bumped off too.
Their cable menu is outdated. For example, the only way to see what will play on a certain channel tonight would be to scroll hour by hour.
Their "on demand" feature is terrible. You have to scroll alphabetically to find any movie and when you try to watch past free or HBO/Showtime shows you missed, chances are they are not there or some are missing. When you complain, they tell you that "on demand" is a free service, so complaints are irrelevant.
Over the years we had several technicians come over. These were subcontractors so some were very good, some not so good. They don't give appointments but a window of hours to show up. This means you have to take a morning or an afternoon off from work. One time, they missed the window altogether and we had to reschedule for the next day.
Ah! And do not use their email service. You will not be able to send large files. Also, your mailbox gets full soon and you will not receive mail until you delete saved ones. When you do delete, mail starts to come back in, but not the ones you missed.
I hope this list of complaints reaches someone from
NOTE: I'm writing this review many months after the fact and do not have the billings at hand so date of first service and monthly cost are estimates.
DO NOT INITIATE SERVICE FROM AN INCOMING SOLICITATION CALL. I made this mistake and endured a half hour conversation
trying desperately to comprehend lightening fast, script-read, unclear diction. Had to ask six times for slower talk; but thirty seconds
later it was unintelligible again. Extremely annoying. But, I stuck with it and finally felt and hoped that my order for new services
was correct and complete. FOR NEW SERVICE, INITIATE THE PHONE CALL YOURSELF AND ONLY SPEAK TO SOMEONE YOU CAN UNDERSTAND.
The next day I received a call from a person (whom I could understand) who was attempting to "port" my phone number from another
carrier. He was working with the wrong phone number!! What?? Obviously, I corrected his info to my number. Then, he mentioned
my installation appointment date - which was four days later than the "sales people" had confirmed with me. Another What?? So
at that point, I was pretty nervous about the whole thing and worried about my decision!
I decided to call TW to make sure installer knew about
On second confirmed installation appointment day, TW tech called, arrived early and went to work. Much to my huge relief, he
was very friendly, polite, extremely knowledgable, and eager to address all my fears. He was here for three hours installing service
for phone, internet and wireless. I was incredibly relieved that he was so good and patient, as I am pretty clueless. He was great!
It's now three days later, and it seems as if everything is working fine. My next apprehension is receiving the new bill for these
added services to make a "bundle". Other nightmare will probably be trying to cancel my other internet provider!
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