Lenoir City Water Damage Restoration Articles

Sample Reviews

D

Rating
Company was professional and quick to reply to my initial inquiry regarding the basement clean up. The tearing up of carpet and baseboards along with disinfecting was done in a quick and timely manner. Because of this, I decided to hire them for the remodel of the basement as well. It has been 4.5 weeks and the remodel still hasn't happened. They often don't return my calls and when I do get a hold of them they tell me they have been busy and haven't had a
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
to talk to the insurance company (to figure out reimbursement). I realize it is a busy season with all of the rain we've had, but I don't feel like I am being prioritized and believe I will go ahead with a different company for the remodel. I'm not sure why it's taken 4.5 weeks. The company keeps apologizing, but mean while, my tenants are living with a torn up basement. It is not right and I don't feel I am being respected.
- Kirsten P.
D

Rating
The experience was a disaster from start to finish. The reason we hired them was because our insurance company listed them as a provider that could do the repairs.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
was very quick about coming out to our home to assess the damage. However, every step after this required multiple phone calls to
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
. It took three days to get a quote (this was a problem because we were trying to coordinate with our insurance company) and once we had the quote and had coordinated with insurance it took over a week and probably half a dozen phone calls to get them to schedule actually performing the work. The contract we signed covered four rooms and was for the expense of $4,700, most of which was not covered by our insurance because our policy didn't cover mold. Two weeks after the initial assessment they finally showed up to begin work. They brought several industrial sized machines, sealed off our rooms, and told us they would return the next day to complete the job. Also, on this day, we were told that instead of four rooms, we would only need to remove the ceiling in two. We were thrilled at the prospect of potentially not having to pay so much money. The next day (a Thursday), no one arrived to complete the job. On Friday, after three phone calls, we were assured that although they "might" not be able to make it that day, they would come on Saturday to complete the job. Obviously, no one arrived on Saturday. On Sunday we were told that they would be arriving at 9am on Monday. At 11am on Monday (again, several phone calls later) we were told they would come that afternoon. They did arrive and complete the job. After talking to the "manager" about the work that had not been performed, he said he would come back the following day to pick up the last of their equipment and bring a new invoice. When the "manager" arrived the next day, he informed me that although they had only had to perform work on half the rooms, they had to charge us more than contracted for the work that was completed, so the total was still the same. We were charged $700 for them to vacuum our hallway. As far as we can tell, the work was of adequate quality. Every interaction with this company was horrible and we feel as though they extorted money from us. Beware.
- Matthew R.
D

Rating
Overall the whole process was terrible.
They came in and pumped the water out with their generators cause we didn't have electricity that is why we flooded. They used our sump pump to help remove the water faster. Then they put fans down to dry it out. Two days later when I had a plumber come and install a battery backup on our sump pump he couldn't do it do to the sump pump wasn't working. I was baffled because it worked when they used it to pump out the water. We realized they didn't plug it back into the wall correctly.
To explain this there is a plug that plugs into another plug.... it is called a switch but it is just a three prong plug that triggers the pump to turn off and on when the float valve gets high enough that the sump pump needs to turn on.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
when they were using it to pump my basement out plugged plugged it back into the outlet and not into the plug or switch. If you plug it into the main outlet to will run continuously and no stop. Hence why they call it a switch.
So I called
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
and they told me they would cut me a check and to not worry about it. I called back after the weekend and the owner (guy) told me he knew nothing about this. I said his manager told me they would cut me a check for the cost of the sump pump. He said he would have to talk to him first and get back to me. I told him he could also call the Plumber and get the price of the sump pump he installed if he needed to. He called me back and said he would no pay until the insurance paid him and that the plumber suggested I was fiddling with the sump pump and was leary of who broke it. My plumber said nothing of the sorts. He was very very rude and wouldn't pay. I told my insurance company. Finally a month later he calls and tells me he hasn't been paid yet and I asked about my check. He finally paid me and the insurance paid him.
Regardless of anything this guy should of apologized and wrote me a check for the sump pump PERIOD! My entire basement just flooded and he is arguing with me over 225.00. He was rude and accused me of tampering with the sump pump. My sump pump worked when the electricity was out.... it worked when the electricity came on and it worked when HIS guys were using it. Then it was burned out and plugged in wrong. I didn't notice because the fans were running and I didn't hear it and thus it burned out probably in a day. I would not recommend this particular company to anyone ever. He is not professional and definitely not customer service friendly. I have two 7 month old twins and my house smelled like mold and they are sick preemie babies I didn't need to deal with his s***. I hope
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
comes back and curses this guy for the next 10 years with bad luck for the anxiety and stress of this whole process.
- Jolene B.
F

Rating
We contacted them and they contacted us the next day. We were told we were on the waiting list and there were 200 in line ahead of us. This was when we had heavy rain here in Detroit. We called back a week later and set up an appointment because they never called us back to make an appointment. We set up the appointment and no one showed up. We never got a call back from them to reschedule or let us know they couldn't do the estimate at the appointment time.
- William C.
A

Rating
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
came over right away and assessed the cabinets and the walls around my bay window. He told me that the cabinets had to be removed ). He contacted another contractor who came out the SAME day to remove the cabinets.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
came back with fans and sprayed the area to make sure there was no mold (or future mold).
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
left the fans for 3 days; came back on a Sunday to check again and decided the area was still too wet. He left the fans for another two days (free of charge) and came back again on Tuesday to check the area and take the fans back.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
was extremely professional and HELPFUL!! I would never have been able to take care of this as quickly as we did without
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
's help. He is very knowledge and has many contacts through Homecare Professional Contractors group where he is a member. I already have a cabinet maker coming this week to help me rebuild the cabinets.
You can't go wrong by calling
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
! I highly recommend him!
- Joyce D.
A

Rating
This was a difficult review to write, because finding water damage and mold in your home is an awful thing to go through. I knew what I was in for when I called
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
because I've had to do it before. I knew that he was going to have to tear all the drywall out, scrub the 2 x 4's, wall off parts of my home in plastic zipper rooms, and leave loud dryers and dehumidifiers to run 24 hours a day. Plus, we were supposed to go away that weekend for a labor day camping trip. All plans were suddenly off. I DID NOT want to do this! But, if you want to maintain the value of a home you love, you have to bite the bullet.
Once we decided to move forward with the remediation,
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
brought his team in that very night. They worked until about 1 AM. When they were done, plastic walls from ceiling to floor sealed off the area. Inside the plastic rooms, machines blew hot air and hoses from de-humidifiers drained into my sink. Throughout the weekend,
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
came by to take readings and keep track of the drying out process. Once he determined that the area was completely dry, he had an outside laboratory come and test the air to be sure all the mold was gone. Thankfully, the air was clear and we were ready to start rebuilding.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
is one of the hardest working people I've met, and probably a bit of a perfectionist as well. He is an expert in his field and I trust him to do a job and give it his absolute best. He kept me informed every step of the way and showed me the work as he went. By the time he was done, the area was scrubbed absolutely clean. His expertise is obvious.
The demolition that he did on my water damaged walls was extreme, though I've been through worse, and family members have told me that it isn't necessary and that these companies use scare tactics. Everyone has to decide for himself what to do. We chose to get rid of the mold and have it done right to preserve the value of our home.
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
and
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
did an excellent job.
One other thing I liked about
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
is that
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
uses unmarked vans. Nothing worse than having plumbing trucks and water restoration vans parked in front of your house for days.
I did not use
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
for the rebuild because I have another company I had worked with before that I trusted.
I hope that I never have to do this again, but if I do, I'll call
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
. A couple of things that I would do different next time: There were a few pieces of cabinet molding and shelves that I think could have been preserved and would have helped in the rebuild. Maybe not, but I wish I had involved myself in the decision and looked at what he removed. Also, I wouldn't call on a Friday night when I have weekend plans and the water leak is already stopped. We changed our plans to stay home and keep an eye on the equipment because I was afraid a breaker might blow out and time wasted if the machines weren't running. Next time, I'm calling on Monday.
It was difficult to give
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
an A on pricing because this kind of work is just plain expensive and I have no way of knowing if I'm getting good value. We were paying out of pocket rather than using our homeowners insurance and
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
did what he could to keep costs down. Knowing that insurance companies add to costs by requiring extra phone calls and paperwork and also delay payment, a discount for private cash paying customers would have been appreciated.
Overall, the experience with
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
and
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
was positive. It's kind of like surgery. You don't want to do it, but if you have to, you want to know you are in good hands and you want the best.
Thank you,
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
, for all your hard work! Now go home and spend some time with your wife!
- Sandra D.
A

Rating
A drunk driver crashed into our house in the middle of the night. JBenson arrived within 2 hours of having called them for emergency board up service the next day. They sent a crew of 4 (plus an electrician that arrived later). After reviewing the damage, they said they could just board it up or fix the structure. They removed all broken pieces to the structure, reframed the corner, placed sheeting and tyvek and cleaned up the glass around the site. Their electrician (a sub) ran a dummy line through the broken outlet so that we could turn the electricity back on to that part of the house.
The cost listed above is an estimate based on the 5 hours of work. I have not yet seen the claim so I did not rate on cost.
All of the team was very professional and courteous. We are waiting for a final bid to see if they come back to finalize the work.
- KRISTA G.
A

Rating
.We were expecting to walk into a disaster zone when we go home two days later.Other then the fans and humidifiers they had left
running you could hardly tell anything had happened there.They had vacuumed out the water ,removed all the wet padding from underneath the carpeting and put drying pads on the hardwood. We were sure that the hardwood would have to be replaced since we have been through this before and we knew how badly that amount of water would damage the wood. Pleased to say that it was not the case this time ! Other than the padding everything else in the home was salveged. They had put all of our furniture on pads and lifted them off of the wet carpet and moved all other items off of the wet carpet and moved all other items from the affected areas into other rooms
The team members we dealt with were incredibly responsive and made sure we knew exactly what was going on in our home the entire time we were away and when we got back. After about a week our home was completely dried out and life was back to normal .
We are very thankful to our neighbor who found
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
for us.
- Taraneh S.
A

Rating
Even before my insurance agent recommended
Stovers, I had them in my home through an internet
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
. Of the three
groups I had come through, they seemed the most reasonable.
The problem was that I had a toilet keep running at the same time a guest clogged the toilet with fecal matter. My wife and I heard water running in the bathroom and thought a guest was showering. What we were hearing was water running into the ventilation system in the floor. Some 20-40 minutes later we realized no one was showering and the hallway carpeting was soaked. The water went through the ventilation and dripped into one of the downstairs bedrooms. (Only water came out - no fecal matter -- that was stuck deep in the ubend of the toilet.
At first I used towels and blankets to dry everything I could. With children, you learn to live with spills of ALL sorts. It was only a few days later when my wife and I noticed a really bad musty smell in the downstairs area that we began worrying about mold and decided we should contact a professional.
The first group that came to do an estimate said that because it was an overflow from a feces clogged toilet it was category three water and anything it touched would have to be ripped out and replaced. That meant walls, flooring, ceilings, etc... and could easily go beyond insurance limits. Stovers actually came at the end of the time the other company was there and heard this evaluation. Once the other company left, the Stovers representative told me that the regulations were complex and explained why this was only going to be category two water and that explained that the repairs would be much less extensive. (The insurance agent agreed when I spoke with her later.)
They went around the home measuring moisture in flooring, ceilings (for the downstairs area), walls, and even affected cabinets. They helped me understand that the humidity was what made a couple of downstairs doors not close properly. (This saved me from doing anything drastic with them.) Once I contracted Stovers, they removed affected carpet padding and vinyl flooring. They then provided about seven fans and two large dehumidifiers to heat up and dry everything out. They checked water levels once every two to three days and removed equipment as they could until everything read as dry. (My doors closed again too.) Finally, they sprayed a natural based anti-microbial agent to make sure that there would be no mold growth.
They were at all times courteous, professional, and thorough.
The ventilation system also had to be cleaned but I contracted with another company (a man who does the work on the side at greatly discounted rates) to do that part of the work.
Another piece I forgot to mention is that they worked well with and were well known by my insurance agent. In fact, my agent said that Stovers was her "go to" restoration group for water damage and one of three she would highly recommend in the state of
Lenoir City Water And Smoke Damage Specialists Provider Name Locked
.
- Mark G.
F

Rating
The sent in 2 young men who as soon as their boss left they went to the truck until 10 am. They pretended to clean until 11:30 and then went to lunch for almost 2 hours. They left at 3pm and the house was actually dirtier than when they came. They did not wash anything at all. I even took pics of the drink cans they left on top of our furniture....More /> They were suppose to be using a special cleaning product to wash all the walls, cabinets, windows, blinds, furniture and so on. They used fabulouso, murphys oil soap, swiffers and never even made a bucket with fresh water to add the cleaner to the bucket and wash with their rags. Nope they did none of that at all, nothing. They brought in those machine only 3 of them and they were in the house less than 24 hours which did absolutely no good b/c they need to be in the home much longer.
Best advice do not ever hire this company. We ended up having to pay out of our pockets for all the cleaning and that cost us $2,500. They did everything that you were suppose to do.
- Deana B.
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All Water And Smoke Damage Specialists in Lenoir City, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1-800-Water Damage

1712 West Lamar Alexander Parkway
Maryville, TN

A Healthier Home

330 Rambling Dr
Hendersonville, NC

AAA Basement Waterproofing

71 Dakota Ln
Ringgold, GA

Aaron's Remodeling Company

705 Gate Lane
Knoxville, TN

Acc Construction, LLC

PO BOX 10409
Knoxville, TN

Ace Construction of TN

536 Uptown Sq.
Murfreesboro, TN

Advanced Restorations

P.O. Box 23405
Knoxville, TN

AIR TEST LLC

330 Franklin Rd
Brentwood, TN

All American Painting & Handyman Service

711 Dolly Parton Parkway
Sevierville, tn

Allensbc.com

1077 Canary Ave
Yorkville, IL

ALLTRADES REMODELING

513 Wears Valley Rd
Pigeon Forge, TN

American Leak Detection of East Tennessee

P.O. Box 23727
Knoxville, TN

Appalachian Construction LLC.

2729 Monte Vista Dr
Maryville, TN

Assured Bio Labs, LLC

228 Midway Ln
Oak Ridge, TN

Braun Construction Services Inc.

2143 Payne Ave.
Alcoa, TN

Braun Construction Services, Inc.

2143 Payne Ave.
Alcoa, TN

C.N.Copeland Electrical Service

P.O. Box 18421
Knoxville, TN

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Capital Restoration Inc

6101 Centennial Blvd
Nashville, TN

Carpet Master

316 Walnut Valley Road
Clinton, TN

certified carpet cleaning and restoration

324 foothills village cir
Knoxville, tn

Cohan's Carpet Cops

320 Cheestana Way
Loudon, TN

Commonwealth Contracting, LLC

809 Saint Dennis Drive
Charleston, SC

CT Consultants & Residential Serv's

5030 Cates Bend Way
Powell, TN

Custom Renovations Co

PO Box 5228
Knoxville, TN

DFW Improved

9741 Preston Rd
Frisco, TX

Drycon

308 Oak Park Dr
Knoxville, TN

Ethos Restoration

PO Box 50203
Knoxville, TN

Ferry Construction Services LLC

3286 Northpark Blvd
Alcoa, TN

Flame Pro Tech Services Inc

2702 Druid Hill Drive
Maryville, TN

Fresh Start Floorig

315 E Burwell Ave
Knoxville, TN

Garrett Construction Inc

912 Crown Ridge Ln
Powell, TN

Germano Wine Cellars

1331 Carters Creek Pike
Columbia, TN

Giguere's Electrical Services

8014 Washington Pike
Corryton, TN

Happy Home Repairs

19 Vista Dr
Chattanooga, TN

Higher Ground Rainwater Systems

PO Box 1733
Asheville, NC

Holp Construction Inc

P.O. Box 6438
Maryville, TN

Homebuilder's Supply & Construction, LLC

320 Troy Circle
Knoxville, TN

Hood's Handyman Services

3101 B Sevier Ave
Knoxville, TN

IDI Construction

1205 Sparwood Ln
Knoxville, TN

Indoor Air Quality Specialists, Inc.

519 Lovell Road,
Knoxville, TN

Insta Dri

118 North Peters Rd
Knoxville, TN

J T Home Repair

607 Red Bud Ln
Oliver Springs, TN

J.D. Jackson Contracting Co.

2103 23rd Ave N
Nashville, TN

Jaccard Construction

12818 Geyser Ln
Knoxville, TN

Knoxville Plumbing

6283 Clinton Hwy
Knoxville, TN

Leslie's Roofing LLC

6220 Falcon Ln
Gainesville, GA

Liberty General Construction

1955 Holston River Dr
Rutledge, TN

Liberty Roofing & Home Improvement

1300 Ridenour Blvd
Kennesaw, GA

McCreary Contracting Inc.

2305 Robinson Rd.
Knoxville, TN

Mel Thompson A+ Homework

6604 Hilda Ln
Knoxville, TN

Model Construction & Supply Co

PO Box 11093, 3045 Sutherland Ave
Knoxville, TN

Mold Drs USA

PO Box 50203
Knoxville, TN

MOLD TOX TESTING & MOLD REMOVAL, LLC

1510 HWY 25E
Bean Station, TN

Mr. Handyman of West Knoxville

118 N. Peters Rd
Knoxville, TN

Overseers

8 Casey Rd
Mc Donald, PA

Pankratz Construction

811 Sevierville Rd
Maryville, TN

PAR SOLUTIONS

PO BOX 616
Lenoir, NC

Paramount Painting

6400 Orchard Creek Lane
Knoxville, TN

Pat Murphy Electric Inc

6512 Baum Dr
Knoxville, TN

Premier Innovations Inc

1724 Lamb Road
Maryville, TN

Prince Carpet Services

PO Box 31745
Knoxville, TN

ProClaim Public Insurance Adjusters

4651 Roswell Rd. NE
Atlanta, GA

R E SPARKS CONSTRUCTION

7671 S Northshore Dr
Knoxville, TN

Rainbow International of Knoxville

118 N Peters Rd
Knoxville, TN

RAM CONSTRUCTION

541 WESTSHORE DR.
Loudon, TN

RDJ Construction, LLC

7429 Burnheim Way
Knoxville, TN

Restoration 101

4335 Anderson Rd
Knoxville, TN

Reynolds Restoration & Cleaning

2804 Sutherland Avenue
Knoxville, TN

Rotec Carpet Cleaning

4116 Middlebrook Pike
Knoxville, TN

SafeHome Services, inc.

236 E Main St
Sevierville, TN

Sequoia Shingles

8214 Aspen Dr
Knoxville, TN

SERV PRO

8609 BALL CAMP PIKE
Knoxville, TN

SERVICEMASTER

4724 KINGSTON HWY
Lenoir City, TN

ServiceMaster Disaster Division

4409 Greenway Dr
Knoxville, TN

Servpro of Loudon & Roane Counties

875 Highway 321 N
Lenoir City, TN

Sowders Construction

833 Freels Ln
Knoxville, TN

Specialty Services

101 Highland View Street
Andersonville, TN

Specialty Services, Inc.

PO Box 20607
Knoxville, TN

Stanley Steemer

627-A American Glass Way
Knoxville, TN

Stephen H Byrd Co

P.O. Box 53222
Knoxville, TN

Summit Property Restoration LLC

655 N Main St
Goodlettsville, TN

Team Roofing & Construction LLC

4644 Walker Blvd
Knoxville, TN

TENNESSEE MOLD CONSULTANTS

118 North Peters Road
Knoxville, TN

Testerman Restoration, LLC

104 Land Oak lane
Knoxville, TN

Unique Construction Services

111 Center Park Drive #130
Knoxville, TN

Wallake Construction and Restoration

5624 Gender Rd
Canal Winchester, OH

Washington Cleaners

603 Neff St
Maryville, TN

Westbrook Repair

8609 Rushbrook Dr
Knoxville, TN

WP&D General Contractors

P.O. Box 6345
Maryville, TN

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