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Knoxville Internet Service Articles
Internet Service reviews in Knoxville
After the installation I immediately noticed my internet speed was dramatically slower. The router puts out such a weak signal that if door to my office is closed you immediately loose the signal to most wi-fi devices in the house. I would rate the cable as OK to subpar. I continue to have minor issues with picture quality.
When starting our service originally the technician did not show up on date promised to start service. When we called the customer service department to check on why the tech did not show, we were told the appointment was not scheduled for today, it was scheduled for a different day. I know that I didn't schedule for the day they proposed was the original appointment, because I have to work that day, and would not have done that. When tech arrived for appointment, he was not prepared to make cable available in all the rooms we had originally requested. We were advised another appointment (and service fee) would be necessary. We still do not have HD service which we were promised would be included, and it is months later.
A contractor in the are hit the cable line and severed all service. When trying to report this problem we called 3 times each time someone told us that they would report the problem, but when we called back to check on progress... no report had been filed. Once an ACTUAL report was made, we were told it would be 5 days before the first available appointment for repair. I am still waiting. When 5 days are up, who knows if our service will be restored.
Each time customer service is contacted, you must be prepared to wait for extended periods of time, and call back repeatedly to ensure that the representative has handled your issue.
Recently the same problem started early on a Tuesday morning (after much rain) and I reported it on the internet. It told me they tested the line and the problem was not in the AT&T system, it would be fixed by about 7 PM Saturday, and tests were being done. I phoned Thursday morning to ask the status; the system said they tested and the problem was not in the AT&T system and there would be a charge if the tech had to enter the house, but I still pressed for a person. He said he'd send a technician the next day, and late the next day the technician fixed the problem after finding that an insect nest in their equipment caused the problem.
The technician was excellent (grade A); he was quite capable and well equipped. However, I considered AT&T unacceptable (grade D) in maintaining their equipment and scheduling.
In favor of AT&T, this could be an isolated problem and might not be applicable to other locations.
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