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Knoxville Internet Service Articles
Internet Service reviews in Knoxville
Recently the same problem started early on a Tuesday morning (after much rain) and I reported it on the internet. It told me they tested the line and the problem was not in the AT&T system, it would be fixed by about 7 PM Saturday, and tests were being done. I phoned Thursday morning to ask the status; the system said they tested and the problem was not in the AT&T system and there would be a charge if the tech had to enter the house, but I still pressed for a person. He said he'd send a technician the next day, and late the next day the technician fixed the problem after finding that an insect nest in their equipment caused the problem.
The technician was excellent (grade A); he was quite capable and well equipped. However, I considered AT&T unacceptable (grade D) in maintaining their equipment and scheduling.
In favor of AT&T, this could be an isolated problem and might not be applicable to other locations.
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