Knoxville Internet Services

in Knoxville, TN

Internet Service Reviews in Knoxville

D

Rating
! had made several attempts to get me to switch Internet and Cable providers. After my AT&T Uverse bill jumped over $100 after the 1 year promotional period ended I decided to give
a try. The salesman was professional and attentive when I called in. The installation went smooth and the employee punctual, polite and professional.
After the installation I immediately noticed my internet speed was dramatically slower. The router puts out such a weak signal that if door to my office is closed you immediately loose the signal to most wi-fi devices in the house. I would rate the cable as OK to subpar. I continue to have minor issues with picture quality.
When calling
I usually get put on hold for about 8-10 minutes before speaking with a representative. They are always polite. The issue I have is that the first technician claimed no one was at home. However, my wife and I were both at home during the scheduled call. I rescheduled my appointment only to be told that the technician did not have time to complete the necessary work. He advised us that we needed to reschedule.
In conclusion,
! has left me thoroughly unimpressed. From large,oversized, poor quality, equipment to Internet speed reminiscent dial up
! just does not deliver. I am seriously thinking of getting a new provider after just two weeks.


- Joseph H.
F

Rating
has continued to fail in it's customer service. Whenever calls are made, we repeatedly get transfered, avoided, disconnecte prior to resolution, long waits, etc... No one seems to know what they are doing, and can't appropriately answer questions.
When starting our service originally the technician did not show up on date promised to start service. When we called the customer service department to check on why the tech did not show, we were told the appointment was not scheduled for today, it was scheduled for a different day. I know that I didn't schedule for the day they proposed was the original appointment, because I have to work that day, and would not have done that. When tech arrived for appointment, he was not prepared to make cable available in all the rooms we had originally requested. We were advised another appointment (and service fee) would be necessary. We still do not have HD service which we were promised would be included, and it is months later.
A contractor in the are hit the cable line and severed all service. When trying to report this problem we called 3 times each time someone told us that they would report the problem, but when we called back to check on progress... no report had been filed. Once an ACTUAL report was made, we were told it would be 5 days before the first available appointment for repair. I am still waiting. When 5 days are up, who knows if our service will be restored.
Each time customer service is contacted, you must be prepared to wait for extended periods of time, and call back repeatedly to ensure that the representative has handled your issue.
- JEANNA R.

Knoxville Internet Service Articles

Internet Service reviews in Knoxville

D

Rating
AT&T is unable to maintain a good signal to my house but our neighbors across the street have no problem. Repeated calls to customer service (over 5 hours worth) availed nothing more than scheduling inconvenient 4 hour windows for a tech to come to the house although it was obviously a line problem. The biggest problem with their customer service is the fact the calls go offshore where all people I had contact with had a very poor command of the English language, and therefore do nit understand the problems. If their script doesn't cover the issue they can do nothing.In one week I had a home tech come out three times for the same problem. He admitted it was a line problem but they have yet to fix it completely. AT&T said they were giving me # 24.00 credit per month for 12 months, but after the first month the credit disappeared from my bill.I will go back to Knology when my contract is up, at least their support is in Georgia.
- Norm H.
F

Rating
It's a lot to with their customer service, or lack there of it. I think they feel as if they think they have a monopoly on the service in my area, if we have a problem they just don't respond. They say they will, but they never do anything. If my payment is late, they tack on extra charges, if I need their help, they dismiss me. I feel irrelevant when it comes to their service. I spoke with someone there three times that day. I ended up fixing my own cable service; the modem battery needed to be replaced. I have a service agreement with them, yet they fail to live up to it.
- Jennifer J.
F

Rating
During the initial call to Charter, I was informed that they did not service my street. When I informed the rep that my neighbor had Charter, I was told that I was wrong. A second call to Charter (different rep) confirmed that they did offer Cable/Internet service at my address, but installation of these services would take approximately (3) weeks. We have decided to use a combination of DSL and satellite instead due to the companies poor response.
- Ronald W.
D

Rating
The service person arrived at the end of the allotted 4 hour time frame, but did call before coming. He spent a long time on hold waiting to get the phone and internet service connected. The phone began failing after 24 hours and worked less than 50% of the time. The internet worked less than 20% of the time. They said the internet problem might have to do with the Apple wireless router being used. We replaced the router with their first choice, a Linksys wireless g router.
Knoxville Internet Service Providers Provider Name Locked
replaced their modem, splitter, and all inside wiring. Each visit, the service person said that the signal strength was weak. After the most recent replacement, the phone works 80% of the time, but the internet works less than 20% of the time. The television service has always worked perfectly. We have been at this for five months without internet service and are moving to another company. Slow service with DSL is better than no service with
Knoxville Internet Service Providers Provider Name Locked
.
- Ken L.
F

Rating
Charter TN cable has been available along the road I live on for the past 3 or more years. Three years ago it was available and I ordered cable hook-up at my house. They showed up and said they would be back in one month to follow-up on connection, they never showed. Recently, I ordered Charter TN to get cable High Speed Internet service 10/07/06 again. They were very nice over the phone, however, they have very poor customer service for first time cable "Hook-up". Charter sub-contracts their labor to a local company(s) to do their local work to get the cable to my house. When I ordered the hook-up they told me it would only take 1 hour to do. When they showed up, they said they could not do it at this time and would have to have another sub-contractor "dig a line" the following week. Two-weeks went by and no one showed up. I am still waiting as of 10/28/06.
- WILLIAM R.
C

Rating
This happened a few years before and for many months it would occur for a few days and go away, always when it rained. Finally one technician found their equipment on our street had collected
Knoxville Internet Service Providers Provider Name Locked
and completely dissolved a copper wire in two, and he fixed it.
Recently the same problem started early on a Tuesday morning (after much rain) and I reported it on the internet. It told me they tested the line and the problem was not in the AT&T system, it would be fixed by about 7 PM Saturday, and tests were being done. I phoned Thursday morning to ask the status; the system said they tested and the problem was not in the AT&T system and there would be a charge if the tech had to enter the house, but I still pressed for a person. He said he'd send a technician the next day, and late the next day the technician fixed the problem after finding that an insect nest in their equipment caused the problem.
The technician was excellent (grade A); he was quite capable and well equipped. However, I considered AT&T unacceptable (grade D) in maintaining their equipment and scheduling.
In favor of AT&T, this could be an isolated problem and might not be applicable to other locations.
- Marshall P.
C

Rating
iIt was determined the reason my internet and streaming services were unavailable was the company upgraded their system. My very new wireless
Knoxville Internet Service Providers Provider Name Locked
Linksys 4200 would no longer be able to connect the signal and was replaced with their bigger, better, more expensive cable wireless. After the shock of this wore off, I could no longer use my wireless printer. I purchased a new one, a Canon wireless Pixma printer and spent a week night and day trying to make it work wirelessly with the
Knoxville Internet Service Providers Provider Name Locked
cable box.
I called
Knoxville Internet Service Providers Provider Name Locked
as a last resort after installing and uninstalling the printer software to no avail. I explained the problem to the person on the
Knoxville Internet Service Providers Provider Name Locked
customer service line and to my utter amazement she asked me what kind of printer I was trying to connect and then told me she had the same cable box and had no problem connecting hers at all and proceeded to connect me to Canon tech support.
Knoxville Internet Service Providers Provider Name Locked
was recently sold to another company and apparently customer service is not high on their agenda. I am looking for another vendor for my Internet/cable provider.
- Cate A.
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All Internet Service Providers in Knoxville, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Andy's Web Tools

646 N Riverside Dr
New Smyrna Beach, FL

Athey Marketing

9124 Grayland Dr Apt B
Knoxville, TN

AVS Design Concepts Inc

18 Emory Pl
Knoxville, TN

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Chicago B2B Services

Hanover Park, IL

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

Comcast

607 S Gay St
Knoxville, TN

Comcast - Richmond

2428 Chester Blvd
Richmond, IN

Comcast Gatlinburg

223 Airport Rd
Gatlinburg, Tn

Comcast Knoxville

100-198 Georgia St NE
Knoxville, TN

Comcast Knoxville

803 S Gay St
Knoxville, TN

Comcast Knoxville

126 W College, Knoxville, TN
Knoxville, TN

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