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Over 4,604 reviews for
Knoxville Gas Fireplace Services from people just like you.

A
"The serviceman was prompt and very nice. He thoroughly cleaned the fireplace, replaced cinders and determined what was wrong with the remote (it was toast). The" special cleaning fee was a real bargain. The replacement remote was a good price too. It took about an hour and everything was neat and tidy when he left. Thanks
!

-Mary Lou R.

A
"quick, efficient, satisfying--salesperson knowledgeable and courteous; installers were prompt, punctual, and polite--completed work in a short time--gave great instructions" on use of grill. Great experience.

-Ronald H.

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Local Articles in Knoxville

What are the dangers of using vent-free gas logs?

When burning gas, several by-products of combustion are produced that can be dangerous to your health. Learn the best way to circumvent danger with gas logs.

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Gas Log Service reviews in Knoxville

N

Rating
My fireplace worked just fine until
Knoxville Gas Fireplace Services Provider Name Locked
Knoxville Gas Fireplace Services Provider Name Locked
—came to install a safety
pilot/remote kit. That was nine months ago and it has never worked since. To
begin,
Knoxville Gas Fireplace Services Provider Name Locked
misdiagnosed the problem. The first time I lit the fire, and every
time thereafter, the fire poofed out.
Knoxville Gas Fireplace Services Provider Name Locked
said this was because the kit that he
installed contained a propane orifice and my system needed a gas orifice. He
said he had installed the propane one anyway because he hoped it would work.
Since it didn’t, he sent me off to a local company to buy a gas orifice. But
the people there identified the one I already had as a gas orifice! (They
validated the correctness of this by matching the number on the orifice and with
catalog numbers.) They then called
Knoxville Gas Fireplace Services Provider Name Locked
to tell him that I already had a gas
orifice.
Knoxville Gas Fireplace Services Provider Name Locked
asked them to sell me a smaller one. When
Knoxville Gas Fireplace Services Provider Name Locked
installed the
smaller one, not only did the fire poof shortly after it was lit, but it also
whistled. By
Knoxville Gas Fireplace Services Provider Name Locked
’s own admission, the whistle came because he had installed the
wrong size pipe. He promised to install the correct size after his busy season.
I waited. Then at the agreed upon time, I tried to reach him. For months, he
didn’t respond to my calls or texts. Finally, I left a message saying that I would
write a review about his poor work ethic if he didn’t fulfill his responsibility
to get my system working again. He called me back immediately. First, he spouted
out five blaming statements toward me—including that he is busy and I
Knoxville Gas Fireplace Services Provider Name Locked
’t
even need a fire in the summer, so I shouldn’t be upset that he doesn’t return
my calls; AND that he had “bent over backward” to help me and it’s not his responsibility
to fix a piece of junk (meaning a Home Depot product). After accusing me, he agreed to keep his
promise to change out the pipe. We set up an appointment. The appointed time
came and went.
Knoxville Gas Fireplace Services Provider Name Locked
never showed up. Moreover, he didn’t even call to cancel. One
more thing: In addition to being hired to install the safety pilot/remote kit,
Knoxville Gas Fireplace Services Provider Name Locked
was hired to clean my log set. We agreed on a set cost for each of these
two things ahead of time. At the outset,
Knoxville Gas Fireplace Services Provider Name Locked
sent two of his workers instead of
coming himself. When they were at my home, they offered to paint my firebox with
no additional charge, saying that the
painting takes only 10 minutes or so. I accepted. They then took my log set
with them, deciding that it would be easier to work on it at their shop. It was
Knoxville Gas Fireplace Services Provider Name Locked
himself who came the second time. Suddenly, the price he quoted me for installing
the kit and for cleaning the logs increased by $95. To use his words, the job was
“more complex” than he thought it would be when he quoted a price. Although it
seemed obvious that he was charging me to paint the firebox, I didn’t question
him. I simply included the extra fee when
I wrote him a check. But when I handed the payment to
Knoxville Gas Fireplace Services Provider Name Locked
, he said he wanted
and additional $40 for parts (including the wrong pipe that he installed). $325
later, my fireplace is worse off than before I called
Knoxville Gas Fireplace Services Provider Name Locked
. And
Knoxville Gas Fireplace Services Provider Name Locked

Guy chooses to blame me, the customer. I say “unethical and incompetent” in
regard to the service that
Knoxville Gas Fireplace Services Provider Name Locked
provided
to me.


- Linda E.
A

Rating
Knoxville Gas Fireplace Services Provider Name Locked
was simply fantastic. He sevices the fireplace, helped set up the natural gas grill and finally connected it to the gas line. He was very thorough, professional, kind and very nice to talk to. His worksmanship was of the highest quality. He explained everything and was extremely polite. Most importantly I found
Knoxville Gas Fireplace Services Provider Name Locked
to be very helpful and accommodating. If required, he goes out of his way to help his customer. I have not seen such dedicated customer care and focus now a days. I have him on my speed dial and will always reach out to
Knoxville Gas Fireplace Services Provider Name Locked
for any of my fireplace, natural gas grill related work. Thank you
Knoxville Gas Fireplace Services Provider Name Locked
for your services.
- shomit B.
A

Rating
We had a bit of a scheduling jigsaw puzzle. We decided the only time that would work was at 7.30am.
Knoxville Gas Fireplace Services Provider Name Locked
arrived on time and had the job done within an hour! Total pro. My only complaint was we had to pay for the gas pipe by the foot. When he went down to our basement, he determined that it would not be possible to go through the floor of the fireplace because duct work was directly beneath it. He opted to drill through the outside wall and go directly into the gas line running into the house. That was great! He still charged me $217 for about 18" of pipe. We were both in such a hurry that I did not catch it because the total was in line with what I was expecting. My husband caught it that evening.
By that point, we had already cut the check and didn't feel like dealing with
Knoxville Gas Fireplace Services Provider Name Locked
son. His son stays in the showroom and is nice in person, but gets flustered if you call. He can't remember details and can be a little abrasive. I saw this in the showroom with another customer, and then experienced it myself in a follow up conversation 5 days following a walk through of the showroom and the only model that worked for our house. We talked about our families.
Knoxville Gas Fireplace Services Provider Name Locked
installed for an inlaw, and his son looked it up while I was there, he even showed me a picture of his baby! It took quite some time to jog his memory. I was in the showroom in June, it was not incredibly busy!
Overall, great place, prices were reasonable. Try and deal with
Knoxville Gas Fireplace Services Provider Name Locked
- and make sure you get something in writing from his son!!
- Angela D.
A

Rating
I can not begin to explain how this company is awesome. Dusty was very punctual. He came in and got right to work. My washer just stopped working in the middle of a cycle. He discovered the belts were worn out. We didnt test every cycle and later realized it wasn't completely fixed. I called Dusty later Friday night and left him a message. He called me back first thing Saturday morning and came right over. He apologized for not diagnosing every issue the first time. After some more testing, he realized the water valve wasn't working, so he replaced that. He then went on to diagnose that the machines transmission had failed and it would no longer agitate. He was remorseful to give me the bad news, I would need a new machine. He promptly took off all the parts and belts he replaced to refund my money. I did not expect him to refund the entire amount, including the service call! He said it was the right thing to do since he missed it the first time. I was blown away by his honesty and integrity. I offered to pay him something for his two trips, but he just would not accept. I will call him immediately next time I have an issue and will post this review everywhere. It is the least I can do. Thank you Dusty.
- Michael L.
A

Rating
Very thorough job. Very pleasant to talk with and enjoyed learning more about my system as they worked. Seemed very honest and straight forward. Highly recommend them.
- Mark B.
A

Rating
Installed new logs and chimney
Knoxville Gas Fireplace Services Provider Name Locked
with a complimentary cleaning (which I didn't need) and then suggested a shroud to protect from down drafts. Quick turn around and I now have the best chimney in the neighborhood.
- CS S.
A

Rating
He was professional and punctual. When I first called him, he spent a lot of time with me on the phone (for no charge) trying to help me troubleshoot it, to save us money.
- Trish L.
A

Rating
Knoxville Gas Fireplace Services Provider Name Locked
was punctual, and replaced the logs for significantly less than others we quoted. He performed the service quickly, was extremely pleasant, and we will use him if we have any other gas fireplace needs!!
- TRAVIS H.

Gas Fireplace Services in Knoxville, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Adkins Heating and Air Conditioning

144 Orchard View Rd
Oliver Springs

AIR PROS

3828 Boyd Walters Lane
Knoxville

Anderson Plumbing

2114 Chippendale Dr
Maryville

Archer Home Comfort Specialist

2503 West Beaver Creek Drive
Powell

Archie's Stone and Fireplace

4700 Old Broadway
Knoxville

Climatize Heating & Cooling LLC

475 River Rd
Kingston

Cooks Heating & Air Conditioning

234 Outer Dr
Oak Ridge

Cotas Comfort Heating and Cooling

12806 Chapman Highway
Seymour

Donnie Rackard Plumbing Service

117 Clark Ln
Harriman

E & T Plumbing

PO Box 3205
Knoxville

Eagle heating air & plumbing

P.O. Box 472
Caryville

East Tennessee Plumbing & Heating LLC

2475 E Parkway
Gatlinburg

Fireside Essentials

3544 Neal Dr
Knoxville

Flame Pro Tech Services Inc

2702 Druid Hill Drive
Maryville

G.E.S. Custom Remodel L.L.C.

201 Center Park Dr.
Knoxville

Gent Heating & Cooling

5635 Maloneyville Rd
Corryton

HEARTH & PATIO

9335 KINGSTON PIKE
Knoxville

HERS & HIS PLUMBING

PO Box 40329
Nashville

Hylton Heat And Air LLC

2750 Newport Hwy.
Sevierville

JC's Heat & Air

112 Elyria Dr
Knoxville

John H. Coleman Co LLC

702 E Jackson Avenue
Knoxville

Keller HVAC Services

1423 Deer Forest Dr

Kessler Plumbing LLC

105 Grazing Meadow Ct

Les Enterprises

3353 Mutton Hollow Rd
Maryville

LES Enterprises

3353 Mutton Hollow Rd
Maryville

M&S Plumbing Services

3744 Rankin Ferry Loop
Louisville

MCRAE PLUMBING COMPANY

7925 Asheville Highway
Knoxville

Mo's Mechanical

7728 Cedar Crest Rd
Knoxville

My Professional Plumber

118 N Peters Rd
Knoxville

Nice Home Services

7608 Fullerton Rd

PERFORMANCE AIR SYSTEMS

3944 ARCHIBALD WAY
Knoxville

RAM CONSTRUCTION

541 WESTSHORE DR.
Loudon

Rapid Plumbing Inc

PO Box 22838

Sorey Construction and Development Inc

125 LeConte Creek Rd
Gatlinburg

Tarvin Plumbing

3749 Eastern Ave.

The Gas Connection, Inc.

11975 Colmans Way

Westbrook Repair

8609 Rushbrook Dr
Knoxville

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