Jackson Furniture Sales Companies

in Jackson, TN

16
Designer Furniture are
in Jackson

4
Designer Furniture in Jackson
are top rated

F
Rated by
Claire M.
"We called
as we had used this company in Seattle in our home there. We made a appointment to go to their showroom in
. When we arrived" the woman working there told us that the person who does designs was not there. She was not helpful or interested but took our names and the drawing we left of our closets. She said the design man would call us and we never heard from him. No one from that company ever contacted us. Based upon the lack of interest in our business I could not recommend them to anyone.
A
Rated by
Mike R.
"
did a wonderful job on this project. He came directly to our house to show us samples of materials, take measurements and walk us through the process.
" himself noticed the design in the closet doors we already had in the room and suggested that we could incorporate that design into the wallbed. We had not even considered that and were pleasantly surprised with the results. We particularly liked the way he incorporated the hideaway desk into the bookcase rather than the bed itself. Other merchants we looked at had the desk in the center of the bed, which meant it would have taken up most of the room. By moving the desk over to the side cabinet, we are able to use it when the bed is up and still have plenty of room left in the space.
kept us informed throughout the process and completed the install in one day when all was ready. Thanks
!
A
Rated by
shanna M.
"The
pieces really worked out well that we purchased fourteen years ago, then for another piece eight years ago, and will be putting in an order soon for additional" pieces. We have been very satisfied with the products purchased from
and very satisfied with the quality of the workmanship of the painting and staining.

Jackson Designer Furniture

Jackson, TN

16
Designer Furnitureare in Jackson

4
Jackson Designer Furniture are TOP RATED

Jackson Furniture Sales Articles

Furniture Sales reviews in Jackson

A

Rating
Beautiful design...raised and glazed surface.
Jackson Designer Furniture Provider Name Locked
was excellent in her continuing contacts with us, informed us of the status throughout the project.
Jackson Designer Furniture Provider Name Locked
and his crew were punctual and very professional. Installer Herb was outstanding...his trim work was immaculate and exceptionally tightly fitted...beautiful. The extra things they included, such as slide-out drawers in the pantry cabinet and under kitchen sink...the self-closing drawers and doors...and all the rest...were wonderful. Everything works flawlessly. We were so impressed with their workmanship, that we actually returned some vanity cabinets we had purchased from Lowes (and were ready to install ourselves) and decided to have Custom Cabinets make the cabinets instead because the difference in quality was so huge and noticeable.
- John H.
F

Rating
If you want good customer service and responsiveness in the event of a problem or issue, this is not the store you'd get it from. I purchased several pieces of furniture from this store. One was an outdoor dining set that arrived a week ago with 3 broken tiles. The delivery person said that the store would contact me about replacing the tiles. I called the store that day to ask about the tiles and was told that they would need to wait for the delivery truck to finish its deliveries for the day and get back to the store. That was it - no explanation of what happens next or offer of a resolution. I had to ask if someone would call me at that point (when the truck got back) and I was told 'yes.' This was a Friday...no call at the end of the day. On Monday, when I had not yet received a call, I called the store. I was told that the department I needed was closed on Mondays, that a message would be left for the person in that department and that they would call me Tuesday morning. I let all of Tuesday go by...no call. On Wednesday, I called the store and this time asked to speak to a store manager. I was told this person was off that day but that I could speak to an assistant manager. I spoke to that person who said that he would replace the tiles with tiles from a floor sample with the same tiles. Finally....a resolution! I told him I would be by to pick them up that day or the next. I have a
Jackson Designer Furniture Provider Name Locked
so I didn't make it out that day. The next day (Thursday), I received a call from the store saying that the tiles from the floor sample were bigger than the ones I needed and they wanted to make sure I didn't waste a trip to the store (
Jackson Designer Furniture Provider Name Locked
...thanks). I received another call from the manager saying that the dining set had been discontinued, that he called around and could not find the tiles, and even went to the local home improvement store to try to find replacement tiles but they did not have the same ones. He said that I could go and find the tiles that I wanted and they would pay for the tiles or I could return the set for a refund. I didn't want to return the set because I bought it on sale and any other set I found would have cost me at least another $200. So later that night, I prepare to go to Lowe's to look for tile and something told me to call ASF to see if the manager was still working because I did not want to waste a trip to Lowe's if he was not going to approve the cost of whatever I was buying. When I call the store, they said that he was gone for the day and that he would be off for the next two days, that he would be back Sunday....what?!?! He made no mention to me of what time he'd be leaving that day, nor that he would be off for two days. You would think that he would have appointed someone to handle this matter while he was off...nope! Since apparently no one at the store could resolve this, they offered to call him at home the next morning (Friday, if you're keeping track) to get an approval as to what I could spend to replace the tiles. It's the next day, Friday, 2:30 pm, and no call from the store. So I make my FIFTH call to the store trying to get this resolved. I again ask to speak to the manager on duty...this person just left for lunch. So the woman on the phone called the manager I had been speaking to at his home (I guess no one had called him before this, as they said they would do). She comes back on the line to tell me that the manager approved a $100 credit to replace the tiles, but that I would need to bring the receipt for the tiles back to their store. I told her that the manager told me he did not know how much the tiles would cost so I was not sure how he came up with $100 for a credit, when they could be more than that. The woman tells me that I only need three tiles and they shouldn't cost that much. Umm....the table has 14 tiles! I guess they expected me to have mismatched tiles, the 11 that came with the set and whatever 3 I find in a store. I explained to her that the inconvenience of all this on top of the cost of the tiles to replace was worth more than $100 given the amount of time I spent having to call them, the time it will to take to go to a store to find tiles, and then drive back to their store with a receipt, not to mention gas spent to do all of this. I guess she got annoyed with me explaining this to her, so she finally just said that she would give the manager a message to call me and he would call me when he got back Sunday. Really?? Because no one that ever got a "message" to call me ever called me. AND that's two days from now! It's amazing to me that I am the one having to call the store repeatedly trying to resolve this issue when they are the ones that delivered a damaged product. Any store with good customer service would have called the customer to apologize and offer a resolution the second their driver told them about the broken tiles. I should not have had to call the first time, much less four more times after that. So my next call was to the corporate office. Apparently they can't do anything there either, because the response I got was that they would have to get with the manager I had been speaking to and since he's off until Sunday, it would have to wait until then and I would get a call Monday (three days from today). Unbelievable! Here's a lesson in good customer service
Jackson Designer Furniture Provider Name Locked
-- today I called another company that delivered a broken media chest to me yesterday. I got an apology, a $100 credit (that I didn't even ask for), and a new media chest will be sent to me as soon as it reaches their warehouse. One phone call - done! I will never purchase anything from
Jackson Designer Furniture Provider Name Locked
again.
- Martha B.
F

Rating
Purchased
Jackson Designer Furniture Provider Name Locked
Brothers Furniture because I was told it was the best. I wanted top of the line so I bought it. After 3 months the sofa started to feel soft and the leather became wrinkled. After visiting the store, trying out the in-store sofa, and talking to Helayne the sales lady, I realized something was wrong. I didn't know what to do so called
Jackson Designer Furniture Provider Name Locked
management for service the first week of September. The servicemen came out on September 15th and agreed that the foam has broken down but weren't sure if they could correct the leather. They contacted
Jackson Designer Furniture Provider Name Locked
Brothers of
Jackson Designer Furniture Provider Name Locked
Indiana who refused to honor their warranty.
Jackson Designer Furniture Provider Name Locked
said they could fix it with an upgraded foam if I paid them another $64 dollars per cushion but couldn't guarantee that it would fix the leather. I already paid $3300.00 for the sofa!
- Cynthia F.
A

Rating
It went just great!
Jackson Designer Furniture Provider Name Locked
, the owner of
Jackson Designer Furniture Provider Name Locked
Estates, was great to work with and adapted to various changes that came up along the way.
Jackson Designer Furniture Provider Name Locked
came out to my deceased brother's residence and guided us through the estate sale process. The estate sale was for a ranch-style residence with typical household items and some farm equipment which added to the variety of the sale. A few such farm items was an old tractor and implements, johnboat and trailer, utility trailers and other farm-related items.
Jackson Designer Furniture Provider Name Locked
had to adapt to a convoluted mess of distributing items to family members and the delays imposed to get these items off the property before the sale. This all added to the complexity of conducting an estate sale but
Jackson Designer Furniture Provider Name Locked
adapted admirably. We scheduled the estate sale for one date and then had to move it up due to the possible sell of the home.
Jackson Designer Furniture Provider Name Locked
was most accommodating to this change and others that came up through the process.

The estate sale came off well with what appeared to be lots of traffic. Additional signage out front might have produced more traffic but supposedly there are restrictions on such in Elysian Fields.

After the sale,
Jackson Designer Furniture Provider Name Locked
took care of disposing of the remaining items. Some items when to charitable organizations, some to recyclers and some to the dump. The family took responsibility for some of the items. The net proceeds from the sale was paid within a day or two of the sale which was greatly appreciated. All things considered,
Jackson Designer Furniture Provider Name Locked
Estates delivered an excellent service for disposing of an estate.
- BILL F.
A

Rating
(Ordered washing machine over the phone. Salesman was straightforward and beat the competitor's price (and free delivery on top of that). The delivery department called me and rescheduled the delivery ahead of schedule (good for me since laundry was piling up), so it was 6 days from ordering on the phone to having an installed washing machine (I had ordered a model they don't usually keep in stock). After it was delivered (on time), I called and requested a shipping part be given to me that is needed to secure the drum when the machine is moved, and the guy I talked to (
Jackson Designer Furniture Provider Name Locked
) was helpful, courteous, and didn't argue with me or tell me that the manual was wrong. He got the information and scheduled the delivery guys to come the next day to deliver the part, which they did with no problems. Both times the delivery guys were friendly enough and got the job done quickly. I did a visual check and ran the machine thru a complete cycle, and everything appears to be ok (no damage). After both deliveries, I got a follow-up phone call to make sure everything went ok.
Overall I had a very good experience, and would definitely do business again with this company.
- Michael S.
A

Rating
This went very well. The technician removed the cracked window, took careful measurements, replaced the window ... then installed the new window.
The service was professional and came in $15.00 under estimate.
- Ed B.
D

Rating
Every. Single. Furniture. Store. That's where we went looking to fill our new house.
Jackson Designer Furniture Provider Name Locked
seemed like a
Jackson Designer Furniture Provider Name Locked
, with sales people like
Jackson Designer Furniture Provider Name Locked
who work at trying to make you happy. If you don't want pressure, he doesn't pressure. If you have 100 questions, he'll answer them as best as he can. While this review is for the
Jackson Designer Furniture Provider Name Locked
Lane location, I presume "customer service" covers both stores.
Sadly, helpful sales staff is where the
Jackson Designer Furniture Provider Name Locked
advantage ends. We ordered bedroom furniture and two, leather recliners, but needed office, dining, 2 other bedrooms, and family room furniture and were just waiting on painting to be complete before delving deeper into furniture land.
Strike 1 - The first delivery omitted two trays for drawers in nightstands, one of the drawers in a nightstand didn't stay closed, the delivery people couldn't install the mirror because they didn't bring the supplies, and a piece was missing off the chest of drawers, causing it to rock back and forth on the floor. Calls, calls, visits to
Jackson Designer Furniture Provider Name Locked
, discussions with a manager, and more calls to and from "customer service."
Strike 2 - The defective nightstand was replaced a few days later without a tray, and without delivery of the promised replacement tray. The chest is fixed and the mirror is attached to dresser. The "repair" people leave and we notice two drawers in dresser don't close. After looking at it, I can tell that it's because the "repair" people used longer screws to attach the mirror, which pushed against the back of the drawers. I fixed that myself. Regardless, it's back on the telephone and back in communication with "customer service" and sales staff about trays. Promises are made and excuses are given.
Strike 3 - Weeks after the initial delivery, the nightstand inserts for the drawers come by
Jackson Designer Furniture Provider Name Locked
. The two leather recliners are delivered the next day. Immediately, we see blemishes, scratches, and other damage to the leather and legs of the chairs, so it was another visit to the store to speak with the salesman. We would have sent them back, but delivery is delivery, not pick-up, according to the delivery guys - "[they] don't take stuff back." I walk in to
Jackson Designer Furniture Provider Name Locked
in
Jackson Designer Furniture Provider Name Locked
and see the salesman,
Jackson Designer Furniture Provider Name Locked
. His first words, "Please don't tell me you have bad news." I show him photos of the chairs and he asks for me to email them to him. The manager is out of the store, so I can't talk to him again. I email
Jackson Designer Furniture Provider Name Locked
the photos. I also welcome the manager to call to discuss what, so far, has been an unbelievably, bad experience after the sale.
The manager calls and says he understands that this has been a horrible experience, and he understands if we want to cancel the order for the chairs. "Customer service" calls me and says they can a tech come by in a week or so, which would put me out past a month from the time of purchase to the time of a tech coming by to tell me whatever it is s/he thinks (the only thing acceptable is replacement). I realize then it's going to be a slow process until the chairs are done, and I don't want to go back and forth for another month until the issues are resolved. Nah, I'll send them back and go find something else. We are now glad we didn't buy the rest of our furniture there.
As of this date, I'm still waiting on a call back from anyone at
Jackson Designer Furniture Provider Name Locked
who can fix an issue with a piece of furniture. "Customer service" doesn't call back. They are literally a black hole.
The end result -
Jackson Designer Furniture Provider Name Locked
has a couple of nice showrooms and very helpful sales staff, but in the end it doesn't appear that there's much service after the sale. The single star is because it doesn't stand out from any other furniture store and, you'll note, every time I use the term "customer service" when referring to
Jackson Designer Furniture Provider Name Locked
, I simply had to distinguish it by quotes, since it really isn't customer service. In sum, go check elsewhere...it can't be much worse and it may be better.
- Brian M.
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All Designer Furniture in Jackson, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ASHLEY FURNITURE HOMESTORE

1096 VANN DR
Jackson, TN

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

ClosetOrder.com

Commack, NY

Cobb Home Innovations-Home Theater-Smart Home Tech

5734 Jim Cummings Hwy
Woodbury, TN

COFFMAN'S INC

2845 HWY 45 BYP
Jackson, TN

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FURNITURE WORLD SUPERSTORE

26 CARRIAGE HOUSE DR
Jackson, TN

FURNITURE WORLD SUPERSTORE

272 COMMERCE CENTER CIR
Jackson, TN

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

Homemade Design

41 Monument Ave
Boston, MA

LANE FURNITURE

119 OLD HICKORY BLVD
Jackson, TN

LU-LU'S

8 STONEBRIDGE BLVD
Jackson, TN

ROYAL FURNITURE

2855 US HIGHWAY 45 BYP
Jackson, TN

STEVE'S FURNITURE

206 N ROYAL ST
Jackson, TN
Jackson Zip Codes

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