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Germantown Roof Cleaning Articles
The owner also gave me some professional guidance to insure that the windows (particularly the exterior) are professionally cleaned at least once every two years. He commented that the windows and screens were in very good condition which was reassuring!
I also learned that two neighbors on my block have also used River City Home Maintenance.
In the future when I need my gutters cleaned or roof cleaned, I will not hesitate from calling them. They were outstanding!
I would definitely recommend and use this company again.
I set up a date and after the roof was cleaned (in my absence) he sent me an email to confirm if the work was done well. Being a first time home owner i was not sure what the white stuff was on the roof, but he explained to me via email that it was for moss prevention. I also found that the person who cleaned the roof had also fixed one of the drains that was detached? I am very happy because i tried to put it together but failed and thought that was going to be another bill, Whew, Yeah.
Communication to me is very important and
Ed's workers were in the neighborhood working on some houses down the street while I was getting an estimate from one of his competitors when he drove by. A couple hours later, he knocked on my door and asked if he could give me an estimate. I agreed, and his estimate was substantially less than others I had received. He was extremely high-pressure, but seemed to know the problems I was experiencing. A couple of days later, his team returned and replaced a group of aging and damaged shakes. I had a slight moss build-up on the south side of the house, and had asked that it be removed as part of the process. That never happened. About a month later, he had one of his workers return and they simply sprayed a treatment on the roof to
To add insult to injury, about a month later he pressure-washed my next door neighbor's roof and while cleaning his gutters, the residue was splattered all over my house and windows which I had just had cleaned. I called him and complained, and his worker tried using the high-pressure sprayer to clean up the mess. This was totally insufficient and the wrong tool, because the grime had penetrated my screens. In the cleaning process some of my screens were damaged. I asked his worker to leave and re-washed my siding and windows, myself. My poor neighbor was embarrassed and upset.
Obviously, his workers are under extreme pressure and feel that they need to do a fast (not quality) job so they can move on to the next job.
Ed's extreme high pressure and abrasiveness make communication difficult, and rather than try to work out a solution, I was just happy to see him gone. To me, this was $2300 down the drain.
My complaints in a nutshell: High pressure, abrasive, and I didn't get the work done that he agreed to. No sense of doing quality work or meeting customer needs. I since have talked with other neighbors who used his service, and they agreed with my perception and won't use him again.
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