Germantown Furniture Sales Companies

in Germantown, TN

Sample Reviews

F

Rating
Like other people, I also vowed to never shop here again after 1 horrible experience. I ended up deciding to buy the console table that went with the set we bought about 5-6 months ago, to put into our foyer so that everything would match. I had a different sales person this time who was a little on the "shady" side (
- female). When I asked how much shipping was for this 1 small table, she just said $90, nothing else. We got a call from the delivery people and they said they would only deliver on Wednesday or Thursday because we had discounted shipping. I just called the store and explained what happened and spoke with
and she said sorry, but it's on your sheet and someone highlighted it when you checked out. I asked why no one actually said this to me and just kind of did it on the back end and she said sorry but there is nothing we can do unless you want to pay an additional $50 - to deliver a foyer table. I said, there is something you can do, you just aren't willing to and this was my third occasion buying something at the store - I'm a repeat customer! I can't believe that they aren't willing to do this for me and deliver the stupid table on a Saturday, now we have to take off of work, when this was not explained to me UP FRONT! (I'm sorry, I am one of the stupid people that don't read the fine print and don't think the worst of my sales person) The last 2 transactions I had, did not have this problem. The first time I had a coupon for free shipping and they delivered on Saturday and the second time I paid $90 and they delivered on Saturday! I'm not willing to spend anymore time and effort on this, because during my last transaction I called the manager multiple times and he just ignored me, never called me back and had someone else who was SO RUDE call me and make me feel terrible. I will NEVER shop here again, they treat their customers horribly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!?!!!
- Taylor P.
A

Rating
Wonderful! Exactly what I wanted. Very professional, punctual, Goidelic communication. The cabinets are beautiful, exceptional quality.
- Gail B.

Germantown Furniture Sales Articles

Furniture Sales reviews in Germantown

F

Rating
I purchased a cantilever umbrella and a patio dining set from
Germantown Designer Furniture Provider Name Locked
’s over the Memorial Day weekend 2014. I was happy with the purchase and the price was reasonable. As part of the purchase, I also got an umbrella cover (Make/Model – Treasure Garden/CP908) to protect it from the elements when it wasn’t in use.
Less than two months after, in
Germantown Designer Furniture Provider Name Locked
2014, the umbrella cover ripped at the point where the long rod in the cover no longer stays in place and is constantly falling out. An umbrella cover ripping after less than two months of use isn’t what I would consider “normal wear and tear”, and I attempted to return it to
Germantown Designer Furniture Provider Name Locked
’s for a new one. I liked the cover, and I just considered this a one-time defect. When I attempted to return it, a not-so-friendly staff person told me that covers are non-refundable and non-exchangeable. This policy is also stated in the fine print when you sign the purchase agreement.
I found this to beunacceptable. I understand that normal wear and tear means it shouldn’t be returnable, but this was a defect. A cover shouldn’t rip or tear after that short period of time. I doubt Treasure Garden would say this is normal wear and tear either. If they did, I wonder who would even buy the product.
I suppose what really is upsetting is that I spent several thousand dollars at
Germantown Designer Furniture Provider Name Locked
’s, and they won’t exchange a $45 umbrella cover. If this is how they treat their customers, this isn’t going to create a lot of customer loyalty. I certainly won’t be shopping there again.

- Anne D.
A

Rating
We are selling our condo and moving to another state. We needed a piece of furniture in the condo for staging (that would later go to NC) and furniture in NC. Delivery dates were critical.
Germantown Designer Furniture Provider Name Locked
understood our situation and worked every possible way to accommodate us. The cost of the furniture was minimal compared to the time their staff (a shout-out to
Germantown Designer Furniture Provider Name Locked
) put into making it come together. Although this was one part of a complicated situation for us,
Germantown Designer Furniture Provider Name Locked
made it a lot easier for us to position our condo for sale.
- Gail V.
F

Rating
The installer said he needed to come back to finish up. I called twice to remind him, he finally returned my 2nd call 2 weeks later and said he would come the next day. He never showed up. I called a 3rd time and have not heard from him.
- A W.
A

Rating
Germantown Designer Furniture Provider Name Locked
made custom
Germantown Designer Furniture Provider Name Locked
inspired posts for our kitchen and an amazing
Germantown Designer Furniture Provider Name Locked
inspired table. I just can't say enough great things about
Germantown Designer Furniture Provider Name Locked
.
Germantown Designer Furniture Provider Name Locked
, the owner, is the most talented wood worker I have ever worked with. He made sure exactly what I wanted and had the pieces CNC'd. He even made mock ups to show me before making the cherry originals to make sure it was what I wanted. I had made a design of a table that I wanted for our banquette.
Germantown Designer Furniture Provider Name Locked
was able to take the drawing and make it come alive. The number of finishes he puts on are really good and perfectly smooth. I would say a better finish that the Amish furniture I have. He told me he has built a lot of items for
Germantown Designer Furniture Provider Name Locked
, individual pieces, custom pieces and built ins. Highly Highly recommended. He had our projects done is just a couple of weeks. He's really a super guy to work with.
- Joyce K.
B

Rating
I had problems with the recline mechanism from the time I got the chair. After several contacts with the company they picked up the chair from my home, took it to the main store many miles away and returned it to their store as they could find nothing wrong with it. I went to their store and showed the salesperson my problem. He showed me how to operate it properly so it would work. There was nothing wrong with the chair - just how I was using it. They redelivered it to my house and never complained about the cost of their labor or transporting expenses or made me feel more stupid than I already did. That level of respect and helpfulness went above and beyond what they needed to do. I would use them again.
- Patricia H.
F

Rating
We used the seating for 4 months (just my husband and I) before leaving for the summer. Upon our return and approximately in
Germantown Designer Furniture Provider Name Locked
/Feb2014, the power mechanism began malfunctioning on both chairs. Although there's a two year labor-only warranty on the chairs, we asked
Germantown Designer Furniture Provider Name Locked
to take them back, as we were distressed that they would malfunction at all, much less so soon after purchase and with so little use. They refused. We had to pay a repair company over $125 to replace a faulty switch (
Germantown Designer Furniture Provider Name Locked
refused to pick up the charge) and they also found a failed weld in one of the chairs. They ordered that part and were going to charge us to install it, but my husband has decided to do the labor himself. I finally got to speak to the owner of
Germantown Designer Furniture Provider Name Locked
today (
Germantown Designer Furniture Provider Name Locked
), after having asked for higher-ups all along. I asked him to take the chairs back. I can now see why I was hitting a brick wall with the lower-ranked employees when I asked to bubble this up to a higher level (even the sales manager, who had promised to do so, never got back to me. I called again this morning and he then put the owner on the phone).
Germantown Designer Furniture Provider Name Locked
(the owner) was rude, abrupt, and then actually hung up on me! He kept saying it had been more than one year, but that's irrelevant, as the warranty is for two years. He even said "I'm not going to lie to the manufacturer", when I never asked him to do any such thing! A horrible, unpleasant experience with a very customer-unfriendly business.
- AIMEE F.
D

Rating
bought a bedroom suit, part of set was damaged, took over 2 months to replace, unsure how long it would have taken if I had not continually called after 2 months had past. Then, could not get call backs. When I called, told me a different lie every time. then, was guaranteed delivery on a certain date.. date came and went.. I agreed to a later date (like I had a choice) Then, I advised AM only, was never called to set up time. When we called to ck, they advised was pm delivery.. unbelievable. Asked to speak to a manager , found out later was not the manager, was an assistant and lacked professionalism. They did not keep any of their promises. I researched before I bought from them and thought all the negative comments were just unhappy customers and since they treat you so good when they are trying to sell to you, I thought I'd be able to write a positive review.. But, that is not the case. I am very disappointed in how they treat customers once they have the sale. Really sad.
- connie M.
A

Rating
They called, they set up a good window for looking at the problem
The inspector was professional and very knowledgeable
The Pick-Up crew was mindful over everything, didn't stink of cigarettes and were polite in all mannerisms
The Cust Serv Rep's were quick and proper, make dealing with a Service Dept
Germantown Designer Furniture Provider Name Locked
and not a hassle like most places these days
Hopefully not jinxing by writing this, but stuff like this is what I look to Angie's List for and if there is something of this notoriety in a world where people are using it consistently, better to get it out ASAP so it may help someone make a more informed decision.
- Matthew L.
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All Designer Furniture in Germantown, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ANTIQUE WAREHOUSE MALL

2563 SUMMER AVE
Memphis, TN

Ashley Furniture

2385 N Germantown Pkwy
Cordova, TN

Berenice Denton’s Estate Sales & Appraisals

162 Belle Forest Cir
Nashville, TN

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

BOMBAY CO

7615 W FARMINGTON BLVD
Germantown, TN

BROOM CORN FABRICS

1227 Ridgeway Road
Memphis, TN

CHILES SALES

7558 OLD MILL CV
Germantown, TN

CLASSIC KITCHENS

940 TOWN AND COUNTRY DR
Southaven, MS

ClosetOrder.com

Commack, NY

COSMIC CLOSET

48 S MCLEAN BLVD
Memphis, TN

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

CREATIVE KITCHENS

9755 HIGHWAY 64
Arlington, TN

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FLEMING FINE FURNITURE

7714 POPLAR AVE
Germantown, TN

FOSTER CUSTOM CABINETS

646 EAST ST
Memphis, TN

Fresh Perspective Design & Decor, LLC

2075 Exeter Rd
Germantown, TN

FUNITURE FACTORIES SHOWROOM

2211 Angel Crest Cir
Cordova, TN

GARDEN CONCEPTS INC

6621 POPLAR WOODS CIR S
Germantown, TN

Germano Wine Cellars

1331 Carters Creek Pike
Columbia, TN

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