Gatlinburg Basement Waterproofing Articles

Sample Reviews

A

Rating
It went very well.
1. We are in a short period time to have an estimate to present to the seller.
Gatlinburg Waterproofing Contractors Provider Name Locked
responded very timely during the weekend while others did not respond and we scheduled the appointment on Mon.
2.
Gatlinburg Waterproofing Contractors Provider Name Locked
is very professional and answered all my questions and provide a fair price to do the water proofing for both interior and exterior.
- Zhenqing L.
F

Rating
Did good job on the basement. Did not finish a portion of back wall repair. Back stairs replacement has been horrible. Contractor has not finished the job after 2.5 months. Very disappointed. Company does not return phone calls or emails.
- Brian H.
F

Rating
Gatlinburg Waterproofing Contractors Provider Name Locked
has lost me as a customer. First, a little history. I have used this company twice in the past to repair cracks in my house's foundation. The work was, for the most part, satisfactory. I have had them out twice to repair poorly poured concrete that has heaved out of the sidewalk where foundation repairs were made. They have had to fix the same problem twice - no big deal as their work is warrantied. They missed some cracks on first inspection so our basement still took on water in
Why have they lost me and my referrals? This spring, my basement again took on water after a heavy rain. Having worked with
Gatlinburg Waterproofing Contractors Provider Name Locked
in the past, I figured I'd just have them come in and see if they could diagnose the problem. I made the appointment for the earliest date which was almost 2 months out. Two days before the date, they called and left me a confirmation message. One day before, the sent me a confirmation email. On the day of the appointment, I took half a day off of work to wait at home during their 2-hour window. 20 minutes before the window was to expire, I called to make sure they were still coming. I was told by an operator that they would contact the dispatcher and have them send me an update. No update came. When the window of time had come and gone, I called again to find out if they were planning on coming late. They seemed surprised that no one had contacted me and transferred me to a dispatcher. The dispatcher said "you're in the system but you're not really in the system. Something funky happened." He then asked if I wanted to reschedule. At that point, I was incredulous. I had taken half a day, wasted my time and they were not the least bit apologetic. I didn't want to reschedule but I did want them to come out and fix the heaving cement that had again come out of the sidewalk - he transferred me to their warranty department. I called back to see if I could talk to a manager or owner about the attitude of the dispatcher as I couldn't figure out why he was annoyed with me when it was their problem the made me
Gatlinburg Waterproofing Contractors Provider Name Locked
half a vacation day. They transferred me back to the same guy - He answered "This is
Gatlinburg Waterproofing Contractors Provider Name Locked
again" in an annoyed
Gatlinburg Waterproofing Contractors Provider Name Locked
. They had obviously told him it was me again. He said "look, all I can do is reschedule. They system messed up."
So, here is what he could have done to save this customer and avoid this negative review.
1. Apologize. Realize the inconvenience to a regular customer and try to find a solution.
2. Offer an appointment at my convenience - not put me back into the system that messed up to begin with.
3. And this isn't even necessary if the other two are done - offer a discount on services.
4. Did I say apologize? Yeah, that never happened once.
- SCOTT W.
A

Rating
When they moved my washer, they didn't realize that the hose sprang a
leak. Since I wasn't living there yet, I didn't realize that water
leaked all over the carpeting. The owner of Triad came back, cleaned up
everything, set up fans and dehumidifiers until all was dried. He even
disposed of boxes and other things that needed to go out. Everything
was left in good order . They never expected any extra payment for this
work.
- Bev W.
D

Rating
The company rescheduled the appointment twice. Three men arrived, went in and out of the house never closed the front door. The work was performed,since I could not be home my brother-in -law was there. He had to ask them to make the job look a little more professional, and to do a better job of cleaning up. Before they would leave he had to sign a paper that the owners were 100% satisfied, they refused to leave until it was signed. I wish I could share pictures
I just hope crack doesn't leak when it rains.
- Joseph V.
A

Rating
I had a severe moisture problem in my basement which caused a mold develop and most of the basement floor and walls to deteriorate. The work performed by
Gatlinburg Waterproofing Contractors Provider Name Locked
was excellent they treated the walls for the mold, dug two foot deep trench along all four walls of the basement, laid down rocks, and piping along the walls as well then they dug two separate holes and placed two sump pumps in the basement. Then applied moisture proof
Gatlinburg Waterproofing Contractors Provider Name Locked
over all four walls, and all in three days time. I couldn't believe the difference when the work was completed. My basement is completely dry and absolutely no smell of moisture or of a basement, it smells like a normal room. The team was always very polite and cleaned up at the end of each day. I also love the fact that they offer financing for the work. My husband and I loved the entire experience so much we recommended them to our next door neighbor. I give them an "A" for overall performance. Sincerely,
Gatlinburg Waterproofing Contractors Provider Name Locked

- PHYLLIS D.
C

Rating
The people I talked to on the phone and the salesman were very professional and prompt. We had to wait several weeks for a sales person to be available to come out and quote, which was a minor inconvenience. When the appointment for the quote came, the sales person was very knowledgeable and friendly. They have quite the sales show with the information they send in advance and the videos on the laptop the sales person shows about your circumstance.
The major concern was the price differential from other quotes received. They were about 40% higher than other quote received. If it hadn't been for the huge price difference, they would have been a good option.
- Julie H.
F

Rating
We set an appointment six weeks ago for them to come out and quote the basement water issues we were having. Six weeks was the earliest appointment available. Due to schedules, we scheduled the appointment for the quote at 5:30pm. We received the literature from the company quickly that was quite comprehensive. Good impression to start, expect for the lengthy wait for the quotation. The week they were supposed to arrive we received two phone messages form their office confirming the time. They stated if this would not work to call. Since we were still good with that date/time, we were still good. We had already arranged our schedules since we had such advance notice. The tech also called in between the two confirmation calls to see if we could change our time due to the gap between his appointments and he didn't want to be 'twiddling his fingers' in between. Again, he did leave a number to call if we could change. We couldn't change the schedule the day before, so again we didn't call.
The day of the scheduled appointment came. No call, no show. No word since either and it has been four days. Guess we will not be choosing to work with this group if our business didn't really end up meaning that much.
- Julie H.
A

Rating
Gatlinburg Waterproofing Contractors Provider Name Locked
gave me a consultation on a water problem in a corner of my basement underneath a concrete porch. He was on time (showed up 15 minutes early actually). After assessing the area he pointed out that the water was coming from above grade and therefore was something better addressed by concrete sealing and covering the porch with a roof or awning. Nevertheless he still spent a good 40 minutes answering many of my questions and offering to explain how interior basement waterproofing works, even showing me pictures and samples of the material they use for the underground pipe and wall spacer. I learned a great amount and was impressed with his knowledge, his detailed assessment of the water problem, and excellent customer service. I would definitely recommend this company!
- Michael L.
D

Rating
I am writing this review because I feel that others need to be warned about the unscrupulous salesman I encountered.
We had to open up a basement wall due to a pipe leak. While it was open, the mold remediators suggested having someone look at the cracks in the mortar of the cinder block wall. I called AAAction Waterproofing due to their high AngiesList rating, and they were also the first company able to come out. The salesman took one glance at the wall and told me that I needed a sump pump system ($4k) and that the cracks in the wall were absolutely due to water leakage. Since it was my first estimate, I didn't know all the right questions to ask, but I never sign a contract at the first visit. He mentioned nothing about repairing the cracks or reinforcing the wall. He told me, "This needed to be dealt with 20 years ago." He asked me whether I was getting other estimates and from where (sorry, none of your business). Fortunately, I never do work without getting more than one estimate.
I had two other contractors come out - both foundation specialists. I told them nothing about this estimate before I showed them the basement wall. Both of them said the cracks were normal for a 50-year-old house and that they would not recommend any particular intervention. Both of them said that if I wanted to, I could get carbon fiber reinforcements on the wall, but that would be extremely precautionary and they did not see a need for it. One foundation specialist even demonstrated to me how he knew the mortar cracks were not due to water issues. The foundation specialists were appalled that someone had told me that I needed a French drain and sump pump system. These contractors were equally likely to get my business, but they were honest and told me I did not need to do anything.
I sent the salesperson an email the night after the estimate, but before the other estimates, for some follow-up questions - it has been a week and I have not yet heard back. Someone different called me a few days after the estimate and asked "what I thought" - I told her I needed my questions answered first and she said she would ensure I got the answers, which I still did not get. I suspect this salesperson knew, based on my questions, he could not pull the wool over my eyes and so he has not bothered to answer them.
I would never recommend this company. Even if they do good work, the estimate of the work needed cannot be trusted. I shudder to think of how easy it would have been for him to exploit someone in a more vulnerable position.
- Rachel D.
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All Waterproofing Contractors in Gatlinburg, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Healthier Home

330 Rambling Dr
Hendersonville, NC

AAA Basement Waterproofing

71 Dakota Ln
Ringgold, GA

Acc Construction, LLC

PO BOX 10409
Knoxville, TN

Advanced Termite & Pest Control

1671 Hwy 70 E
Crossville, TN

AFFORDABLE HOME BUILDERS /A&L CONSTRUCTION

509 N Cedar Bluff Rd
Knoxville, TN

Allied Services Unlimited

7929 Rhyne Lane
Knoxville, TN

Ameri-Dry Waterproofing

11011 McCormick Road
Hunt Valley, MD

Ameri-Dry Waterproofing

709 Sulphur Springs Loop
Greeneville, TN

American Dry Basement Systems/Mold Pro Inc

28 Del Mar Dr
Brookfield, CT

American Standard Foundation Repair, LLC

11115 Fox Brook Lane
Knoxville, TN

Appalachian Construction LLC.

2729 Monte Vista Dr
Maryville, TN

B-Dry Waterproofing and Foundation Repair

4300 Papermill Dr
Knoxville, TN

Braun Construction Services Inc.

2143 Payne Ave.
Alcoa, TN

Breathe Easy Mold Remediaton

1800 Tranquil Acres Rd
Sequatchie, TN

Breathe Green LLC

14395 Hickory Creek Rd B1
Lenior City, TN

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

Campbell's Painting & More

2826 Rambling Rd
Maryville, TN

Capital Restoration Inc

6101 Centennial Blvd
Nashville, TN

Classic Wildlife Control

P.O. Box 33
Friendsville, TN

Country Boy Excavating

5504 Emory Rd
Knoxville, TN

Crown Contracting, Inc

1010 Rule Hollow Rd
Sevierville, TN

Custom Renovations Co

PO Box 5228
Knoxville, TN

Davis Industries

1015 Bradley Court
Kodak, Tn

E.E.S-Elite Environmental Solutions

6717 Maynardville Hwy
Knoxville, TN

Eddie Morgan Masonry & Construction, Inc

3121 Foster Rd
Lenoir City, TN

Gibson Directional Drilling

4020 Gap Rd
Knoxville, TN

Green River LLC

PO Box 52085
Knoxville, TN

Gregory Builders

3119 Clover Hill Ridge Rd
Maryville, TN

H2OUT Waterproofing

2339 Old Callahan Drive
Knoxville, TN

heilig construction

1582 little cove rd
Sevierville, TN

Indoor Air Quality Specialists, Inc.

519 Lovell Road,
Knoxville, TN

Insta Dri

118 North Peters Rd
Knoxville, TN

J

48 suck my dick
Louisville, TN

J & D Home Services

5213 Northside Dr
Knoxville, TN

J.A.C. of Trades

400 Kingston St.
Lenoir City, TN

J.D. Jackson Contracting Co.

2103 23rd Ave N
Nashville, TN

Kingston Scandlyn Lumber Company Inc

801 Larry Byrd Rd
Kingston, TN

L & M HOME IMPROVEMENT

6538 Chapman Hwy
Knoxville, TN

Leslie's Roofing LLC

6220 Falcon Ln
Gainesville, GA

MOLD TOX TESTING & MOLD REMOVAL, LLC

1510 HWY 25E
Bean Station, TN

Olshan Foundation Repair

611 E Governor John Sevier Hwy
Knoxville, TN

Pape's Handyman/Remodeling Co LLC

PO Box 1454 209 W Main St
Dandridge, TN

Quality Roofing & Remodeling

5620 S Briscoe Cir
Knoxville, TN

R E SPARKS CONSTRUCTION

7671 S Northshore Dr
Knoxville, TN

RDJ Construction, LLC

7429 Burnheim Way
Knoxville, TN

Reynolds Restoration & Cleaning

2804 Sutherland Avenue
Knoxville, TN

Roberts Home Improvements

1104 Laura Lynn Cir
Knoxville, TN

S&S Roofing &Remodeling Company

p.o.box 93
Corryton, TN

SafeHome Services, inc.

236 E Main St
Sevierville, TN

Schematic Design, Inc

9047 Executive Park Dr
Knoxville, TN

Sorey Construction and Development Inc

125 LeConte Creek Rd
Gatlinburg, TN

Specialty Services

101 Highland View Street
Andersonville, TN

spiritually driven roofing and remodeling

1704 Prime View Way
New Market, TN

Steve Conner Construction Co

186 MYNATT CIR
Corryton, TN

Tate Custom Builders

3824 Kingston Pike
Knoxville, TN

THOMPSON WATERPROOFING

1305 RICKARD DR NW
Knoxville, TN

Unique Construction Services

111 Center Park Drive #130
Knoxville, TN

Volunteer Concrete Pumping & Waterproofing

402 Kelly Hills Rd
Sevierville, TN

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