Franklin Home Warranty Companies

in Franklin, TN

Sample Reviews


Allied sent out an appliance company to repair my oven, which would not execute a self-clean cycle. He diagnosed it, ordered a part and came back to install the part. It immediately failed. He re-diagnosed it and told me the home warranty company would never pay to fix it. After not hearing from Allied for several days, I called. No one knew anything and the service request was no longer visible to me. After three more calls over several days, I received a call today that they wanted to 'cash me out', ie give me what they thought it would cost to fix the oven and not cover it any longer. They offered $500. I had done some research and determined it would cost about $600 to actually fix. I was told $500 is the best we can offer. I asked to speak with a manager. After several minutes, the admin came back with an offer for $650. I decided to acccept that.
Concurrent with this I placed a call for my air conditioner. It was consistently dripping condensation from the secondary drain. Allied sent out a technician from NRG Home Services. The technician did a check, blew out the main drain line and eventually found a cracked plastic drip
. He told me he could not order the part because the A/C was 11 years old and I needed to replace the compressor. He said Allied would only pay a little and my out of pocket could would be $1700+.
I called Allied and they could not answer any questions because no report was ever filed by the technician. But they did try and convince me why they would not pay for it. After a couple more calls, I asked to speak to a manager. The admin went off and talked to someone and came back and told me the service department was not comfortable with the diagnosis and wanted to send someone else out from NRG to look at it again. And apparently we did not pay the $60 trip charge. We did, but the check has not yet hit our account after 5 days.
A few things I have learned.
and NRG Home Services have common ownership. I see that as a conflict of interest. NRG will always have an incentive to find a reason it should not be covered.
2. I have asked to speak with a supervisor or manager on four or five occasions. I have never been able to do it. The admin will put me on hold and then come back with an alternative solution.
3. I think they have tried to lowball the repair or reimbursement on every call I have made over the last 2+ years.
4. The admins on the phone do not have access to any service related information. They seem to have to call the service department to get any information.
5. Allied sends out automated emails with progress updates. Unfortunately, they do not include anything in the email that would allow you to identify which service request it is.
6. It seems the most important thing when you are on the phone with them is to 'follow the process'.
At this point, I am still waiting for the follow-up appointment for the A/C to be scheduled.
- Gay Y.

HORRIBLE. The company AHS sent out to fix the A/C tried to price gouge me on the price of replacing the condensor and coil ($10,200 for 16 SEER Trane A/C unit with condensor coil replacement). I called a company I trust to replace unit and coil since it had already been out 4 days in 95+ temperatures and they showed up the next morning with a large crew and did an excellent job (not an AHS contractor). AHS called me later in the week and informed me they will only be paying a cash value option of $375.00 and condensor unit will not be covered! I submitted copies of invoices left by AHS contractor which stated both had to be replaced. I have also filed a complaint with the Better Business Bureau against
and I will not be renewing my contract with them nor would I refer them to anyone. They also have not covered major systems related to my pool and other miscellaneous items over the years and the
exclusions are not worth the price of the contract.
- Tamara E.

Franklin Home Warranty Articles

Home Warranty reviews in Franklin


Home warranty purchased through escrow for $310.00. About two weeks later, we called them to repair a shower drain that was apparently leaking into the crawl space. At first they said it wasn't covered because it was a pre-existing condition. Then I pointed out that there was language in their contract that covered pre-existing conditions to the extent they could not have been reasonably discovered before close of escrow. Then their story changed. They later said that it wasn't covered because it was a "basket strainer". Really?? A basket strainer is basically the stopper in your kitchen sink. That made no sense at all. They also said that their plumber's insurance wouldn't cover him for accessing the crawl space. That's their problem. If you're going to offer home warranties on mobile homes, you're going to have to go into the crawl space from time to time. It's just a fact.
Bottom line: They apparently decided they weren't going to do the repair no matter what, and were going to say anything to make me go away.
I have since had the repair done by a plumber I hired, and I expect them to reimburse me for the cost.
- Randy H.

We were happy with their work both times. We signed up with them year before last and renewed our contract at renewal time. We have used them twice, once this year and once last year. Both times were on the weekend. You call their 800 number, they call a plumber, the plumber calls you, lets you know when he will be there, shows up, does the work and is out of there. There was no out of pocket cost, as it was covered under the policy. I think it cost about $50.00 a year.

- Nancy W.

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sent Phils appliance out to look at leaking H2O heater. The service agent said it needed replaced and we would need to call
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to get a price and suggested we do so. Talked to a rep at
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, they asked several questions and quoted $943 for replacement of the heater. I agreed and the replacement was scheduled for the next day. When the tech from Phils arrived to replace the non working heater, he said the balance due was $1345 (we had already paid $98 to secure the appointment). After the initial shock I called
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and was told my only option was to pay the $1345 and they would look into the pricing discrepancy and return my call the following day. Being without hot water and no other option at 5 pm in the evening, I reluctantly agreed. It is now 5 days later and still now word from
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. To add insult to injury, the install for the water heater was poor to say the least, exhaust was run out of square as was the gas line. Had a home inspector come out to look at the work and was informed it was not to code. I am looking into my recourse.

- William C.

On or before June 6th I contacted
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for a service call to fix an electrical outlet/light problem in my upstairs hallway. This issues has still not been fixed. First an electrician went to my house and troubles hooted a break in a circuit to an exterior wall in my garage. He said he could not go into the wall without my permission and left. HE also said my wall had aluminum siding that would have to be removed, but in the same conversation said he could not go into the drywall from the other side without my permission (I say to myself, which one was it) . He said he went up into my attic and noticed some electrical boxes without covers on them where recessed lighting had been added. He said he could came back and fix everything very easily about $200 ($30 in box covers and labor) this would include repairing the circuit that he claimed was not covered under my service plan as it was not wired to code. I replied how do you know if you did not open the wall to look, I’m authorizing you to go in and look, as I’m quite certain this part of the wiring was done by the builder during the house construction. He said his proposed fix would be to tap into an adjacent circuit which would negate going into the wall, and negate the alleged code violation. I initially attempted to contact Riddle Electric to schedule the repair (and planned to be there to see with my own eyes the repair) but riddle did not return my call. In the meantime my tenant (section 8) contacts the county and reports deficiencies in my home and the county inspector comes out and inspects. In attrition to a basement bathroom issue, the inspector notes the electrical outlet being inoperative and gives me 30 days to get it fixed. I called again and left a message, but no call back. I called FAHW and was granted a 2nd opinion noting that they did not verify a code violation (they actually had to send a request to even get the report submitted) , on 2
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, I push off my inspection (30 days has now passed) . The soonest then can get me in is
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11th . The new contractor tells me that it was good I called them as they do not check their email for service requests. (This has been noted in the case) . I push off my inspection again, I now have new tenants living at a relative’s house waiting for the inspection and approval to move in. On the eve of sending a contractor out, and while attending a wedding I get a call from
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from FAHW Claims resolution saying she’s going to cancel the apt I've been waiting for saying they do not do 2nd opinions of non-covered items. Attempts to convey to her that there was significant cause to question the assumption of being a non covered itme that resulted in the 2nd opinion request, just did not seemt o get through to her. Attempts to discuss with her manager
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also failed, as did my request to talk to the supervisor of the dept,
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. It seems
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was in a position to speak on their behalf and say they could not be contacted, nor could I contact them (though I could write a letter). I was furious! That night I wrote Claims Evaluations Department
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who suggested I contact
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in claims. When I wrote back, that that was who I had the issue with,
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must have done something as I get a very apologetic
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calling me Friday night promising to take action the next morning and contact me that day (Saturday ) with a status for a contractor (vowing to try had to get someone out that day) .No call Saturday! I left her a message Sunday, and have yet to hear back. It’s not Monday night. Extremely poor customer service. Being vacant now without renters is costing me money. Taking time off work to go out there only to have the apt canceled, cost me money ( I live next to the pentagon, about an hr away in traffic) . Getting the runaround causes aggravation. Promises for calls back that
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’t happen, and apts that I have to wait 10 days (and have canceled on the 9th day) for is not customer service.
- Patrick M.

We filed a claim on 7/13/14 for air conditioning repair.
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assigned us an A/C Company to address our claim, but I have previously used this A/C company and preferred not to use them again. I was dissatisfied with the prior service of this company and asked for another A/C company to address my claim. Per my request ,
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did assign me a new A/C company, stated it would now take 24-48 hours to process the claim, since I requested a diferent A/C company. Since the temperatures outside are 110+, I find it unacceptable that
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is unable to process the claim for 24-48 hours! When I initially called and left a message for a/c repair, the message stated the original company would contact me within 24 hours or that I could call the company myself, which I did on 7/14. However, after being on hold with the original company for 2 and a half hours, (and my prior experience with this company) I called
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to assign another company for our A/C repair. I will not renew the contract with
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and will seek other home warranty companies.
- Liz H.

They were supposed to replace my garbage disposal but would not due to some clause in my contract. "According to the clause (yada, yada, yada) you are not eligible for part replacement and therefore have to pay the plumber his fees. So here I am stuck between a rock and hard place having to fork out $250 on a fixed income and non anticipated expense because these people want to pull out obscure clauses. What was I going to do? The plumber was here and finished the job (which I could have had done cheaper with my own plumber) and AHS not paying him a dime, I was stuck. Will never use or recommend them again to anyone.
- Henry G.

This company has the worst customer service that I have experienced in years. I cancelled my annual membership after 6 weeks.
1. My first encounter occurred 34 days after I signed up when my air-conditioner stopped working. They informed me that they would not fix the problem because I was not past my "probation" period. I indicated that it was a 30 day probation period and I had paid 34 days early. To that they responded, "you need to read the contract better..." "we extend the probation period an extra 5 days if you pay by credit card. They were correct about what the contract says, but the offensive part was the customer service representative's attitude regarding "you need to read the contract better."
2. Second encounter a couple of weeks later involved my pool heater. I called on a Saturday and the person I spoke with struggled to get my information correct asking me 3 different times for my address, name, etc. This customer service person then said, "you will get an email within 24 hours with the work order." After 24 hours and no email, I called the company again to ask about my work order and another customer service representative in a nasty
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asked if I "checked my email junk folder..." When I indicated that I had checked the junk folder and no email had been sent, she implied that this was my fault for not being more patient and waiting for them to contact me after the weekend. Then she provided conflicting instructions regarding whether I would receive an email from her or a phone call from someone the following day. When asked about the conflicting instructions, the answer was an even nastier repeat of the conflicting instructions. Called the next day to discover that I had to repeat most of the information from the following two calls regarding what I needed repaired.
3. After the repair person came to my home 2 days later ($45) and did not fix the problem, I received a phone call from
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telling me that I need to send them "pictures of the pool heater and ALL repair and maintenance records or they have the right to refuse repair." I responded that if they needed pictures their repair person should have obtained the necessary pictures. At this time, the person speaking identified themselves as "a manager" and said "have your read your contract!" I told him that I did read the contract but did not memorize it. He responded "well, you need to read it again because you did not read section XXX very well." and then he proceeded to read the section which required all of this extra effort on my part to get them to repair my heater. My response to this was "companies who provide poor service and avoid responsibility often read their contract to clients rather than doing the right thing and fixing the problem." His response was "you have no right to call here, begin yelling, demand services, and tell me what I am or am not going to do." I responded that they only person yelling was him and it was time for me to cancel my contract with them.
This company could use some customer service training.
- Jeff K.

Avoid this company at all costs.. They are the typical home warranty
company that doesn't pay their claims. This experience has been an
absolute nightmare - This company epitomizes the worst of home warranty
companies, in that they look for the most ridiculous loop hole to
rationalize NOT paying their claims. The contractors they dispatched
were even worse.. Avoid Speedy Electric especially their analysis was
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All Home Warranty Companies in Franklin, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Residential Warranty

1700 N Dixie Hwy
Boca Raton, FL

Capital Restoration Inc

6101 Centennial Blvd
Nashville, TN

City Wide Heating And Cooling

2487 Armstong Valley Rd
Murfreesboro, TN

Complete Appliance Protection Inc

1532 NE 96th St
Liberty, MO

Cre8ive Construction

1316 8th Street
Old Hickory, TN

Fresh Start Restoration & Cleaning

157 Space Park South
Nashville, TN

Greenway Home Services LLC

7550 E Barlett Corporate Cv E
Memphis, TN

HandyPros Property Services

216 Walton Ferry Rd.
Hendersonville, TN

Harmony Homes of TN

1418 Kensington Square Ct Bldg A
Murfreesboro, TN

High Tech Home Warranties

Po Box 24881
Raleigh, NC

Master Stucco

1661 Mallory Lane
Brentwood, TN

Rescue Link

8880 Ward Pkwy
Kansas City, MO

Safe Home

4711 Trousdale Dr
Nashville, TN

Surface Link Corp

4200 Lafayette Center Dr
Chantilly, VA

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