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A
"Technician did a pre-season tune up on two A/C systems. The A-coil was leaking on one system. Tech called it in and One Guard approved the replacement. Easy.

-Carol H.

D
"The pervious home owner purchased this warranty for us. The company did repair our furnace in the winter. But, recently we had a plumbing leak that required me to" turn off the water supply to the entire house. I live in an old home and cannot just shut of water to one area. It was a Sunday when I put the order in and they replied on Monday. However, they could not find anyone in our area for three days to repair the leak. At this point we are going on day four without any running water to our house. They did not seem to think this was a big deal. After waiting days for them to find someone, they finally said we could choose a plumber in our area and the plumber could bill them. We did this and it was fixed. Right after this we received our renewal agreement in the mail for $500. I called to see if we could negotiate a lower price since they do not have people in our area to fix emergencies timely. I am not mad that they would not lower the price, but the people who handled my call were extremely rude. I told the first guy who answered that I had a question about my renewal, without taking my information he asked "what is your question" in a very rude and annoyed manner. I asked to negotiate the price and he yelled that they couldn't do that, with no explanation. I asked to be transferred where he proceeded to tell me it doesn't matter because they will tell you the same thing. I had a similar conversation with his "supervisor." Overall, their response to what I would consider an emergency (no water for four days) was terrible. Their help desk personnel were rude. And, they were not concerned at all that I was unhappy with the service. There was no apology or anything. This is a terrible home warranty company.

-Kaitlin M.

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Local Articles in Franklin

What's Included in a Good Home Warranty?

What separates a good home warranty from a bad one?

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Depending on cost and coverage, a home warranty may be a good value if you're buying a newer home. (Photo courtesy of Angie's List member Shawn S. of Lexington, Mass.)
Warranty Companies - Home

Should you buy a warranty to protect you from unexpected problems with a newer home? Knowing the costs, benefits and drawbacks will help you decide if a warranty has value for a home five years old or less.

Angie's List
Alarms, Earthquake Retrofitting, Health Insurance - Agents & Companies, Health Insurance - Brokers, Home Inspection, Hurricane Shutters, Insurance Agencies, Mortgage Companies, Warranty Companies - Home

No. 1: fire stations make good neighbors. If you’re more than five miles from a fire station or more than 1,000 feet from a fire hydrant, you’ll pay several hundred dollars more per year for your policy.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Franklin

D

Rating
We had 2 20 years old A/C units ; one stopped working at the beginning of the summer and the other one was working slowly. We contacted our home warranty and they requested a leak test ( at our charge) before to do anything. The leak test cost us $ 450 . The diagnostic was that the leak was due to rust on both units and so the insurance will not refund us because the units were rusted. How can they expect not to have rust on outside units in Ohio!!! So they made us pay a leak test for refund nothing on the change of the units. I am really disappointed of this company. They have some may exclusions that you will not get refund for anything! DO NOT RECOMMEND !!
- Vincent V.
F

Rating
Called in on broken microwave mid June. AHS put the repair with a very incompetent company, it was an ordeal to set up the appointments, and very hard to get to communicate with both the company and AHS. The vendor finally came out, took down the part number, ordered and called us to say the part was in. We waited around on the set repair day and the vendor never came. I called them twice the following week and asked them to call back for a new appointment, no call back. Then I checked AHS and the repair was listed as complete. When calling AHS then said yes, the part is not covered, which is has been in the past. Granted that could have changed and I should have checked, but both the vendor and AHS left us with the impression that the broken part was covered and we were just waiting for vendor to set up new appointment. We are now living with a microwave that is held together with tape.
This is not the first time we have found AHS to be difficult to deal with, can only regrettably say go somewhere else for your appliance coverage.
- Marianne C.
F

Rating
We pay this provider on a monthly basis and they would not fix items that are broken. We had an air conditioner that was broken. They sent someone out to fix it and the warranty company told the provider that they would only cover the minimal amount. We asked for work on our pool pump and they advised us to hire someone and they would reimburse us. We kept sending them the invoice (even fax and got confirmation) and they kept saying they did not receive it. We have never received payment on that. They charge $75.00 each service call. We paid the provider directly and they said we didn't pay it. We sent them a copy of our cancelled check and they are still showing our bill as not paid. When you try to call them you are on hold for up to 90 minutes.
- mark R.
A

Rating
Went great. Did the request online at midnight Saturday, had the name of the contact on Sunday, I called Monday and the tech was at my house on Wed!
- Theresa D.
F

Rating
Over the course of 6 weeks they set up 3 appointments to have my dishwasher serviced. Two of the appointments cancelled with only a few hours notice and one was a no-show. That's three times my wife or I took a half-day off work to accommodate a 4-hour repair window.
I called today, and after wading through their extremely annoying voice-activated menu system, and 15 minutes on hold, I was told that I would need to wait on hold for 30-40 additional minutes to speak to a supervisor. i was also told that even if I did wait on a supervisor they would not be able to help me reschedule my appointment.
Is it really a home warranty if nothing in your home ever actually gets repaired?
- William T.
C

Rating
AHS needs to step up to the plate when their representative companies fall short.
Our refrigerator broke in June and they sent a repair company who "fixed" the problem telling us to wait a few hours and then the fridge should be cold. Several hours later the fridge was still at room temperature. Upon contacting the repair company, they said they could not fix it then and would have AHS send out someone else.
Several days later, a second repair company came. They said the first company had messed up the repair and determined that parts were required. Ordering the parts would take two weeks, so they scheduled a return in three weeks.
At the return date, we received a call that the repair truck had broke down and they would need to re-schedule (not send an alternate or have someone come the next day, but re-schedule). The new date was the day we were to leave for vacation. We told the dispatcher that it would need to be a morning appointment. When they called the day before to give the window, it was an afternoon appointment. We told them that they had promised morning and they said okay and they would change it. As we were leaving for vacation at 2:00 PM, we got a call that the technician was on his way. We told them that they had promised morning and we had to leave and they were not even apologetic.
The repair company then said the best they could do was three weeks later. When they came and put in the parts, it still did not work and they said that we would need a new fridge.
AHS, under the agreement, offered two models for us to choose and we selected the one we wanted. We requested stainless steel as that was what we had. They informed me that I could only chose black or white and the upcharge to stainless was my problem. When I asked for some consideration in light of what I had been through, the person only could say "policy this" and "procedure that".
SO AFTER ALL THIS - I HAD TO PAY $97.70 FOR STAINLESS STEEL. THEY COULD NOT EVEN TAKE THAT ON THEMSELVES AFTER ALL THE ISSUES I HAD WITH THEIR REPRESENTATIVE SERVICE COMPANIES.


- Daniel O.
F

Rating
We place a claim for our electronic dog door that was in a house we purchased. A tech came and said he thought the dog collar needed a new battery but this did not fix it. The door will not open from the outside. we've contacted
Franklin Home Warranty Companies Provider Name Locked
several times and cannot get real answers from them. We asked for our $75 to be refunded or the door actually repaired, they say no.
we've had nothing put problems with this home warranty company and each claim we've made. To even attempt to get anything covered is a huge fight and many hours on the phone.
- Scott S.
A

Rating
I purchased a home warranty from Landmark about 2 months ago, after using another warranty company for the past 2 years. I came home last Friday 8/14/2015 and noticed that my downstairs A/C wasn't cooling, I called Landmark the next morning being a Saturday and within 30 minutes they assigned a contractor to fix the problem. The contractor called and set up an appointment for Monday morning, come Monday morning by 9.00am they showed up and fixed the problem with a $60.00 service fee, so far so good, I am happy with Landmark, hope it continues that way.
- iffy U.

Home Warranty Companies in Franklin, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd
Memphis

American Residential Warranty

901 NW 51st St Ste 100

Capital Restoration Inc

6101 Centennial Blvd
Nashville

Choice Home Warranty

1090 King Georges Post Rd

Cre8ive Construction

1316 8th Street
Old Hickory

Fresh Start Restoration & Cleaning

157 Space Park South
Nashville

Greenway Home Services

7550 E Barlett Corporate Cv E
Memphis

Greenway Home Services

1420 Donelson Pike
Nashville

Harmony Homes of TN

1418 Kensington Square Ct Bldg A
Murfreesboro

Master Stucco

1661 Mallory Lane
Brentwood

Safe Home

4711 Trousdale Dr
Nashville

Surface Link

4200 Lafayette Center Drive

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