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Franklin Home Improvement Store Articles
Home Improvement Store reviews in Franklin
(because it is the only supplier in the area). After waiting nearly 45 minutes
for a rep to assist me at the carpet counter, I got my quote scheduled for
someone to come out and measure. You would think that something as as
coming on the right day for the measurement would be an easy task, but they
showed up on the wrong day when I was at work, so therefore they were unable to
get in the house. Delaying the measurement until another day when we could
reschedule. We finally settled on a day when I could get them in the house
(that we were not yet living in at the time) to measure, and I told them to
call me when they got there so I could be sure that they got the correct rooms
measured. Of course they did not, and I received a quote for $500 dollars over
what they had initially estimated. I reviewed the measure, and found that they
had added on an additional room DOWNSTAIRS, when I specifically told them that
it was only the upstairs that I wanted carpeted. Normally, I would be shocked
by the quote, but after seeing how shady
estimates, I kind of expected it. After straightening things out, we finally
ordered the carpet and they told me it would be a few weeks until the carpet
arrived. They then send you off to some company called Home Solutions that
takes care of the install. You have a better
lightning than you do getting a hold of these people on the phone. 6 WEEKS
LATER, they call and tell me that the carpet had arrived and we were ready to
set up an install date. We decide on a date and then they told me they would
call the day before to specify an exact time. After calling them and leaving
several voice mails the day before to try and figure out when these yahoos were
coming, it climaxed with 0 success...leaving me to wonder if they were actually
going to come or not. The next day, which I had requested off from work, (Day
of Supposed Install), I call several more times in the morning to try and
figure out when these mystery men were coming to
DAY LONG. They finally call the next day to apologize on their techs calling
in, and we proceed to set up another install date. At this point, I would've
gladly taken my service elsewhere, but we live in a remote mountain area with
day, which I can't make, but my
get off work in order to be there. Two days of missed work out of our budget to
try and accommodate these people to
money for. Well wouldn't you know it, the same issue of not being able to get
ahold of anybody to figure out when the h*** they were coming to our house. Day
of rescheduled install, we finally get a call from one of the techs saying they
wouldn't be there until the afternoon now. Perfect. Wife has an appointment for
our infant son to get to, so I leave work early to get to the house to let them
in. More money gone. The installers work until late that night, and you think
at this point, with the steam coming out of my ears from this whole ordeal that
they would be sure to clean up well. They left all of their scraps and the
giant leftover pad that I now have to take to the dump and spend more money on.
that I will never be coming back to you stores anywhere in the country as for
the rest of my friends and family. I will deliberately drive 50 miles out of my
way just to make it to another store where they will actually appreciate us as
Here's the best part...after finally getting ahold of someone from the store to talk about
a reimbursement for everything that has gone on, they said that a manager would call
me back to talk about some options. And guess what? Yup. NOTHING. Classic
For anybody out there trying to decide if Home
Depot is the right place for you for your install, say NO, just like you'd say
no to drugs. Run away as fast as you can. I am not the only one with this same
heart break; I have had friends and family from other store locations with the
same problems. Hope this helps!!!
8/26 - man came to measure rooms, told us we could order carpet next day
8/27 - tried to order carpet - store said they could not order it yet, the measurements were not worked up yet
8/29 - tried to order carpet - store was dis-organized and made several phone calls to find out if we could order it yet. The answer was yes. It took over an hour to order the carpet. We were told it would be in around 9/5.
9/6 - stopped in to see if carpet had arrived. Was told it would not be there until 9/15.
9/11 - received the call the carpet was in. Scheduled install
9/16 - Installer arrived at 9am. He did a good job, but was there until 7pm. 10 hours to install carpet in 3 bedrooms. I thought it was quite excessive.
In February of 2014 I purchased a new riding lawn mower from them, which came with a two-year warranty. It worked great for a couple of times and then began to give problems to the point I could not get it cranked to use it. This was the first of many trips to the shop for things like bad battery, bad ignition switch, bad spark plug, weak choke spring and other things.
As I used the mower, it began to cut in a crooked fashion, scalping the right side of the cutting path to the point of digging in the dirt but leaving the left half of the cutting path uncut. It went back to the shop a total of three times, each time having no success. Finally in September I asked to have the mower replaced under the warranty. During what time was required to do this,
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