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arrangments to have the work done by his company. The technicians arrived promptly on time, they introduced themselves and went staright to work. They removed alll the old hardware and rebolted the wall mount because it was found to be loose. They mounted the old tv in the bedroom and did an excellent job in hiding the cable in within the wall. They tech took his time to show us the features in the new tv and made sure that all was working correctly before he left. They area worked was left in a clean and orderly manner. I would recommend them to any one because of their exceptional work ethics.
to get an estimate on installing rear ceiling speakers to make our system a 5.1
surround system. I also wanted them to check and make sure that my system was
hooked up correctly as I just purchased a new TV which Best Buy installed. I
read all the good reviews about Paradise so I was looking forward to having a
specialist come and completely go through my system to insure I am taking
advantage of my hi-end system. Also was not sure how the new Samsung TV should integrate
sound out of my central speaker and I wanted to make sure it was installed
They did not want to come out and give me a written estimate
they wanted to do it over the phone with me describing the type of ceiling etc.
The phone estimate was between $200.00 and $300.00 to install the speakers and
check my system. What I now realize is that they thought I already had a set of
speakers but I didn’t. I thought that included the speakers. That is why they
needed to come to my house to look it over. I could then go to the store and
discuss the various types of speakers and compare prices.
This is partly my fault; I should have just gone there
instead of calling. I think I ended up talking to one of the installers. This
is a New Mexico thing. In most cities you call and talk to someone who schedules
appointments, service calls and estimates and no one else, but not in this
state. In this state they want you to call the actual installer. Weird.
They called me at work and said they want to change the
appointment from 1:00pm to 11:00am, so I left work and met them. They were
pretty much on time. The guys were extremely courteous and answered all my
questions. They cleaned up after themselves and were very polite. I was told
they would have to drill a couple of holes in my living room wall so they could
fish the wires down to my receiver. Well that’s okay as long as they patch up
While drilling through my living room wall they drilled right
through to the master bedroom and right through our expensive imported
replace the wallpaper. The speakers were installed and the young man tested all
the speakers. They all worked except for my sub-woofer which I was told would require
The young man reconnected my inputs and said my DVD player
and TV will work off the TV mode on my receiver then the TV would have to be
set on component DVD. No problem
said “TV Analog” it was actually a digital signal.
My A/V receiver is design to read any sound input and
automatically use the proper format. So I thought this was a little strange.
But okay he is the expert. So I knew how to go to the TV and pick out my source
for the TV and DVD player. After they left I started to run down the channels
and I got nothing. About 2/3rds of the channels were not operating and the ones
that were had all kinds of visual static. It would get stuck on one channel
while the info below told me it was a different station. When I went to channel
212 I got a big “CBS”, 220 a big “PBS” etc. and an error message from Comcast I
think it said error code #8. My DVD player had a great picture but
sounded like a telegraph key. I also discovered that my wood floor had about a
two inch gouge in it behind the left speaker.
I called Comcast and they said it was an installation issue.
So I setup an appoint for the next day between 7:00am and 8:00am (making me
late for work.) To make a long story short, the problem was a faulty splitter. The TV is now working properly (as
far as I can tell), but not my DVD sound. Both
and friendly and cleaned up after themselves. But still not exactly the
experience I was expecting. One more thing, when they showed up they asked me
where the speakers were and I said I
bring out a set of speakers. The speakers were about $300.00 a pair. Total cost
was about $700.00. Not sure if I will have them come back to properly setup my
system or give it a go myself on my next day off.
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