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Bristol Plumbing Articles
Plumbing reviews in Bristol
price was very reasonable given the amount of time it took to repair the faucet. I have a rather fancy
faucet with large high spout - so not an easy system to work on. This was the most pleasant experience
I have had with plumbers. He did not try to sell anything. He told me right away that I did not need
a new faucet as I was think I might since we have had this one twenty years. I will definitely use him
again for any plumbing needs, I felt that I could trust him.
Called and scheduled appt for 3 days later to have outdoor faucet replaced and a couple of other water related items checked for problems. Made it clear this was not an emergency. Asked whether charge was per visit or per hour or per task. Was told service visit was $65 plus materials. Visit could include checking other items. As the address of the company was Blountville, gave specific directions from that location to our home. Plumber called twice the day of appt to say he was running late and arrived about an hour later than scheduled time which was fine. Professional and pleasant. Looked at toilet, sink and showerhead from which he removed a small part to stop whistling. All took about 10 minutes. Also looked at pipe that was attached to hot water heater to try and stop rattling which took about 10 minutes. (This he volunteered to do altho we had only mentioned in passing that we were annoyed by it and BTES, the utility company, had checked and said nothing could be done.) Replaced outdoor faucet which took about 20 minutes.
Charge for faucet was $38 which we felt was alittle high but we said nothing. However, when he said visit/labor charge was $100 ....reminded him he had quoted me $65. He said they were located in Gray not Blountville so it required more time /gas. When reminded that he knew where we lived when he scheduled the appt and gave me quote....he reduced visit charge to $75. He made it clear that he was not willing to provide services in the future as he did not want to have to drive the 20-25 miles to our home. Told him initially we found him on Angie's List.
He was nice about reducing charge but our issue was not getting an accurate quote initially and being disappointed he would not provide services in the future. We probably would have paid a slightly higher visit charge if we had been told amount originally but would not have used him if we had known he would not be willing to return.
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