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Brentwood Window Replacement Articles
Window Replacement reviews in Brentwood
We had ordered a transom with grids to match the sidelights. The one that was installed did not have the grids, but we were told a replacement would be ordered and would be easy to swap out. Then, because we were financing the job, we were asked to sign off on the job as if it were complete, so that Champion could get their money. We agreed to do so, but asked for a letter from the company, promising the correct transom would be installed, before signing, which we got, but when the replacement arrived, it did not match the sidelights, and so was not installed. At that point, we were told they didn't make matching transoms like we had requested, which had not been said before. Finally, they said they had figured out how to manufacture the matching piece and it would be put into production. We are still waiting, and multiple calls to the company representative have gone unreturned. I've been told he's in a meeting, he's out of town, he's on another call, and he'll get back to me, but I still have no word on the progress of the piece or when it will be installed, and it's this lack of response which
Nov. 20, 2013 - I am happy to report that the new service manager came out to the house and fabricated the grids that were promised for the transom. It looks great, and he gave me his number in case I have any problems with the job. I'm so pleased that the company completed the job that was promised.”
I never did receive a bill, but they did just charge my credit card (I had given them my number to "hold" my original appointment time). After calling the office I found out they did charge me for the parts that I did not even need. They did agree to refund me the cost of the parts but refused to drop the extra $135 service call charge. They informed me the initial call was just a consultation. So if you want to have ”
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