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D
"I'll start with the positive here. All three of the movers were kind and courteous during the move. even went around and made sure" that all of the doors at my new house were locked up before they left so that he could "relax on the way home, knowing that I was safe." They sweat and grunted and worked very hard getting larger pieces of furniture in the house for me. All of that was wonderful. Unfortunately, the bad far outweighs the good, though. The fine print of the Angie's List deal did not mention any hourly rate after the three hour time period of the deal or surcharges, nor was any of that discussed with me prior to the start of the work (except the $10 mattress bag fee). Obviously, there would be an hourly rate after the deal expired, but it was never discussed with me. I signed a "Bill of Lading" that (one of the four brothers) explained was just allowing the movers to go into my house, handle my belongings, etc. He also explained that I was agreeing to .60/lb for any damaged items. I went to graduate school, and I still don't understand the "legal-ese" on my copy. There were no charges listed on it before they started work. Surcharges seem like something that absolutely should be in the fine print and discussed in detail with a client beforehand. Admittedly, I should have asked , but my mind was in a million places with the move, so I forgot. It was about 6 p.m., three hours after the deal's time frame had elapsed, and after I had already gotten pizza for everybody and sponsored a short break, that told me about the $129/hr rate after the 3 hour deal was over. That means that, I already owed the company almost $400 more than I thought I would before cost was even addressed. mentioned that after 8 hours, it was "overtime, but we won't talk about that now." I felt trapped. My husband works a lot, I was there by myself, I had already taken the day off of work, and the truck was half full with our belongings. Just before 8, told me about the time and a half rate that would be taking place almost immediately. To save time, he offered to only move into their proper places, the large items that my husband and I would have trouble moving ourselves. Everything else, he could put in the garage. I agreed. At this point, everything became a rushed, crazy, stressful race to the the end. I started carrying things myself off of the truck into the garage. Then, when I signed the Bill of Lading again at the conclusion of the job, I see that a fuel surcharge, travel surcharge, and stretch wrap/tape surcharge have been added. I also got the distinct feeling that didn't want me to take time to examine the bill. told me that the company would "waive" the 4% credit card fee that had also never been mentioned to me. They were going to "waive" a fee that I'd never agreed to. The only thing that had been mentioned was the mattress bag, $10 fee. After they left, I had a large amount of belongings at our old, rental house that wouldn't fit on the truck and that I had to move by myself. I was about to have to hire another set of movers to get the items I couldn't fit or lift into my husband's truck, when some nice guys from my neighborhood offered to help me out with their trailer. They loaded up a 7', solid wood bookcase, our grill, lawnmower, snow blower, and a ton of smaller items into their trailer. My garage was completely full of my belongings that I still had to bring in and place. An outdoor lighting fixture was broken. My mother's antique piano was scratched badly during the move, and a large bookcase was "dinged" in several areas. Meanwhile, items that I feel should not have had time taken to wrap up (throw pillows and a large bear), were wrapped in plastic I didn't know I was being charged for. One of the most disturbing things, I noticed a couple of days later. A large china cabinet that I was preparing to put my great grandmother's china in had not had the braces between the top and bottom pieces put back in place after they removed them for the move. This could have certainly resulted in my family heirlooms being destroyed or even having the top part fall on someone and hurt them. said that as a , if he took something apart for moving, he put it back together at the new place. I realize that everything was insane when we were unloading the truck, but that should have been taken care of for safety. Nothing was put back together at the new place. Our dining table, TV stands, punching bag stand, and other items will have to be put back together by my husband or me. I feel taken advantage of. A move that I thought would cost me $337 that I had already paid, ended up costing me $1,889.94. Almost $2,000 for an incomplete move. I don't have a problem paying an hourly fee for the move, as, obviously, I can't expect a 3 man crew and a truck to take care of my entire move for $337. They should have told me about it first, though. I contacted , the head of the company from what I understand, to try to resolve my issue. At first, he was courteous and offered just over $230 as a credit. told him that the overtime surcharge was discussed during the move which he said he found "unacceptable." He offered a refund of the overtime and an additional $75 for "good customer service." That's where the approximately $230 figure came from. When I asked for that amount and to have the surcharges refunded, he responded, "I'm not in the business to charge for labor only when every other aspect of the move was performed without flaw. You admittedly neglected to inquire about any other charges. $129/hr is even discounted as it is. Our 4 man rate starts at $139/hr and goes up to $159/hr depending on the move itself. If you'd like to be more reasonable, I'm all ears. Otherwise I'll send the settlement agreement and check in the amount listed earlier. Thanks." I reiterated what I'd told him about the damages and property left at my home and asked what he thought a reasonable compromise would be between his proposal and mine, and he did not respond. That was approximately 10 days ago. I contacted Angie's List for help and intend to report them to the Better Business Bureau. I am also considering whether it is worth my time to pursue legal action. I didn't immediately notice all of the damages either due to it being nighttime when they left or the giant pile of disorganized items in my house. After not hearing from for over a week, I filed a complaint with Angie's List about the experience and damages. essentially accused me of lying, saying that in my complaint, "all of [the] sudden, there [are] all of these damages." It was incredibly insulting. He also "apologized for my inability to comprehend" the deal. Really? I have never in my life been treated so disrespectfully by a business owner. I am not an unreasonable person. If I had been told about the myriad charges before work started, I wouldn't have a problem. I was not told. I would have never agreed to pay $1889.94 to move just over a half mile away. I don't know if , the head mover in charge of my move, just didn't tell his brother the whole story or what, but this was a terrible experience. I have moved 9 times in the past 10 years, and this was BY FAR the worst experience I have ever had. The issue seems to be with management, as the crew was all very nice and hardworking. I tipped them $80 each and gave an expensive bottle of whisky and matching glasses. Please find different movers and save yourself the headache.

-Sarah D.

A
" did an excellent job at meeting my needs. I thought I needed a larger space, but asked me a number of questions," and determined the size I really needed...thank you! This place goes above-and-beyond in making me feel welcome! They provide complimentary water, coffee, and snacks available any time I am on the property. Thank you for making my move as easy as possible!

-Joshua R.

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Local Articles in Atoka

Professional Work reviews in Atoka

C

Rating
I contacted this mover for the deal. I understood that there would be an additional charge on top of what I'd already paid if we exceeded the three hours advertised on the deal. HOWEVER, what they don't state is that AUTOMATICALLY an hour of those three precious hours is already subtracted for "drive time." ...More Meaning, I was paying the movers to drive from their location to mine. But, I was also charged for a fuel surcharge???? was really gracious to explain to me that if I wanted to keep my overage charges low, they could just move all of the large heavy items from my condo to my new place. Great idea. Except, at that point, it became a race against the clock. I literally didn't even get half of my items moved. Most of what was taken to the new place was placed in the garage. Being a single woman, I am now faced with the task of carrying these items inside and possibly up to the second floor. In the end, I paid an additional $142 for an extra 15 minutes of the movers time. I had purchased my own mattress bags ahead of time. I also had enough stretch wrap and tape on hand to have handled all of my belongings. However, it was automatically assumed that I would use their materials. Thus, I was charged an additional 15% for said materials. The movers left me around 2:30 PM on Saturday. It took me and a friend until Sunday at midnight to complete this move.
- Laura B.
D

Rating
What a disaster. I paid to have my car moved to California and it's still sitting in the same parking lot, three weeks later. Hasn't moved an inch.
Been told this is the fourth driver they assigned to transport - and two just didn't show up. I'm still not sure what happened to the
other driver. I've been told pick-up ...More dates and delivery dates twice and made rental car arrangements based on those conversations.
I elevated it to the corporate level and was told, basically, that those things can happen. The miscommunication, broken promises and general confusion is unreal. question: You have my money ... so can I have my car?
- Bryce M.
A

Rating
My only complaint is I had to wait until 11 for them to arrive. They were supposed to arrive between 8 am and 10 am. Movers were very professional and hardworking. I went over my time but I expected to do so. I will use them again when I move into my condo in June.


- Wendy M.
A

Rating
Family-owned business. Good group of guys. Reasonably-priced.
Guys were on time and respectful. They moved us without damaging our belongings, our old home or our new home. Some doorways got in the way around tight corners and was quick to take a few dollars off the cost of the services. You can't have a move of our ...More size (15 cubic yards) without needing some new paint.
We moved in the February snow so they did the best they could to stay off floors and carpets, laying down cardboard and plastic runners. They moved the play set to the new home, but agreed to wait until spring to come back and reassemble it so that the ground was softer and not snow-covered.
I have recommended their services to my friends.
- ERIC P.
A

Rating
Very well. I will recommend them to anyone needing a storage area.
Very clean, have access 24 hours per day, a lot of options for units.
- Corey B.
F

Rating
It went terrible from the beginning. First they don't even call to confirm that they are coming. I had to call Angie's List to get the number to see if they were coming. They called eventually showed up at 9:15am. They came with no tools, I had to let them let them use screw drivers and wrenches. I paid for three ...More hours thinking they could move 13 items 5 minutes away. Uh, no took all three hours to put 12 items on truck. They arrive at new place tell me they left my armoire couldn't get it apart. So my friend went back to the condo and had it apart in 10 minutes. So while moving things they knocked drywall of my walls, marked up my ceiling and gauged my stairs. I had to help hold my dining room table while the guy put it together. I moved my own fridge and freezee in my garage. During the move I'm told I owe $581 for them to proceed. I have no choice they left my armoire. So they go back to get it and come back with it not wrapped, bring it in my living room and it's trashed. There is not one area on it that's not damaged. The p*** Forman tried to say it was like that, then proceeded to blame other guys but he was one of the guy's carrying. I told them to leave, I was livid. Called this the owner or boss, just as rude as the Forman. You sign a contract that says they will pay .60 cents per pound of item, so they think they are not liable for anything. They damaged the condos doorway getting armoire out also. This kept asking me how much my armoire weighed, i said I do not know, why don't you ask since they couldn't carry it. So a week goes by I hear nothing, I text this proceed to send more pics of damage and a video of my brand new upholstered bed. It was so wobbly I'm afraid to sit on it, wasn't put together securely. While I'm trying to make the bed I see a hole in the back of the headboard. Then I notice my beds mattress is slanted. It wasn't put on all the slats. So now I have to take my beds apart to redo. They lost pieces to my t.v. stand said if it's not on the truck they don't know. They never returned my tools and this doesn't think he has to replace or take care of walls or any of it. I told him my armoire weighed 600 lbs, he said it weighs 140 that's what you will get. I told him I would contact Angie's List, he go ahead they are not my boss and there is other places to advertise. He said enjoy talking to angies list "ha ha ". Do not use this moving company it's a joke, I was also told I was a unreasonable customer. If I can attach pics of the damage is will.
- marta W.
A

Rating
did a wonderful job with our move. The staff was friendly, professional and made us feel very comfortable. They did a great job carefully packing our things and did the load out and unloading quickly and carefully. My only critique would be that my moving coordinator in the office was sometimes slow to respond. But when she did ...More she was very nice and helpful. All in all, we had a very good experience.
- Tracy M.
A

Rating
Very good service. Worked with me to figure out best way to configure pod distribution to fit on small driveway. Prompt pick up and delivery. I would definitely use this service again.
- Michael T.

Professional Services in Atoka, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1st Choice Storage

4271 Raleigh Lagrange Road
Memphis

ABLE Office Services

567 SW Spring Hill Point

Adspressions

6371 S. Fawn Hollow Circle
Memphis

AERIAL INNOVATIONS OF TN INC

202 S. 17th Street
Nashville

Al Hayes Sheds

545 Lynn Rd
Eads

Alexander Technical Resources

1263 Glenwood Ave SE

ALPHA REPORTING CORPORATION

236 ADAMS AVENUE
Memphis

American Tech Plumbing

10345 Long Road
Arlington

Answer United

2015 W. Crosstown Pkwy

B&T Home Services

10064 Phillips Dr

Baby Jay

207 2nd St

BALTON SIGN COMPANY

3058 SOUTHWALL ST
Memphis

BEAM Technologies

7165 Getwell Rd. Bldg. D

Big League Movers

1559 Madison Ave.
Memphis

Black Market Strategies, LLC

P. O. Box 281453
Memphis

Boomerang Promotions

270 German Oak Dr.
Cordova

Bridgemore Staffing

7401 Wiles Road

BUDGET PRINTING

1535 Lawson Drive
Cordova

Click Refresh

428 S. Atlantic Blvd

Cobblestone Media Group

4728 Spottswood Ave, #165
Memphis

Cook's Mobile Shredding Inc

3815 Watman Ave
Memphis

Data Mulch

1355 B Lynnfield Rd
Memphis

Desoto Image, LLC

2514 Ice Plant LN

Diamonds Jewlery

3140 S Mendenhall rd
Memphis

Divine Mission Services

3608 Ramill Rd
Memphis

Fantasy Tees

3321 Cuba Millington Rd
Millington

Finesse Marine Group

11911 US HWY 1

ForbenMedia

7401 Summerhill Road

Gen-TEK

1062 County Road 25

General Debug

7329 Memphis Arlington Rd.
Bartlett

Gold Coast Home Services

P.O. Box 22837
Memphis

Heavy Metals

11960 Kerr Street
Arlington

Hendrix Advertising, Inc.

4711 Poplar Ste 214
Memphis

High Speed Delivery

3029 Robbiedon
Memphis

Hollie's Home Help

2406 east end row drive
Cordova

I D Courier

133 Evergreen Rd

iBank

3090F Pullman St

iBusiness Resources

3916 Herons Landing Lane
Lakeland

ImageDpi Graphics

14186 Hunters Run Way

Inceptures

2890 W State Road 84

Inverselogix

4600 Touchton Road E, Building 100, Suite 150

JNJ In-Home Care

4455 Whispering Band Dr.
Memphis

Johnson Plumbing Co

345 Mann Dr
Piperton

Jolly Enterprises

583 Cadraca Dr Apt 29
Memphis

Kinbaku Formatting

401 S. Avalon Apt. 5

KLM Consultants

389 Mcfarland Rd
Memphis

KWIK KOPY PRINTING

70 TIMBER CREEK DR
Cordova

MAIL CENTER

1910 MADISON AVE
Memphis

Mannys Movers

3570 Mynders Ave
Memphis

Memphis Pig and Pasta To Go

5729 Raleigh-Lagrange
Memphis

Memphix Web Design

2600 POPLAR AVE
Memphis

MG Delivery Service

1839 Shadowlawn Blvd
Memphis

Mid South Maids

3121 Ward rd
Millington

MidSouth Mini Storage

841 Town and Country Drive

MiniMoves Inc

4413 W Roosevelt Rd

MJ Grafix

Memphis

Modern Web Studios

1067 N Main St

MojoMediaPros

7277 Autumn Crossing Way
Antioch

Money Makers Flags

1517 Blalock

NuAge Marketing Firm Inc.

1779 Kirby Pkwy
Germantown

Paradigm Marketing & Creative

8275 Tournament Drive
Memphis

Parasol Awnings,LLC

4834 Hickory Hill Rd.
Memphis

Patio Pleasures, Incorporated

p.o box 342919
Memphis

Peak Media Concepts

1580 Stevenson Rd

Performance Media Placement

23172 Plaza Pointe

Personnel Staffing, Inc.

611 Walnut Street

Pesca Design

P.O Box 11683

Phase 1 Salads By Design

3713 S Hickory Ridge Mall
Memphis

PODS Moving and Storage

3409 Democrat Rd
Memphis

Point A to Point B Moving & Delivery

2809 Kirby Parkway Building 226 Suite 116
Memphis

Prestige Delivery and Moving

130 Rhonda Circle E
38018

Resume Boss

Memphis

Resume Demand

16905 Wildemere

Resume ZING!

Online
Memphis

Riggins Design

435 E. Magnolia Street

RightFit Resumes

2156 Deep Woods Way

RODAN & FIELDS CONSULTANT

8668 Cedar Trails Dr
Cordova

Ron's Sub-contracting Services

569 Berclair Rd
Memphis

ROOTER MAN PLUMBING

5075 Macon Rd
Memphis

Sara Ryndfleisz

356 Reservation Rd

Satellites R Us

918 West Bankhead St

Senior Helpers

1779 Kirby Parkway
Germantown

SIGNS & STUFF INC

3674 GOODMAN RD

SmartStop® Self Storage

2555 Hollywood Street
Memphis

Stewart Plumbing Co

1410 Brookhaven Dr

Storage Pros Southern

4720 GETWELL RD
Memphis

T. Brooks Web Design, LLC

3111 Rt. 38 Ste 11

Table Tek

245 Union Street

Tennessee Moving & Storage

5724 Shelby Oaks Drive

The BBQ Shop

1782 Madison Ave
Memphis

The Cinderellas

We Ross Pkwy

The Concierge

823 Hain Drive

The Main Event Cleaning Service

1807 Castex St
Memphis

ThePeoplePortal

1408 E. 122nd Court S.

Think Threads

7505 Appling Center Dr Ste 104
Memphis

Toner Access

632 Broadway

Unofficial

73 Union Avenue
Memphis

War Machine Marketing

3435 Ocean Park Blvd

Web & Moore

32159 23 Mile Rd.

Webscapes

966 Surrey Oaks Drive
Collierville

Websites On Us

11 Cornell Drive

Where the Pen Hits The Road

4213 Autumn Sun
Millington

Wilson Construction Services

3104 Mary Elizabeth Drive
Bartlett

Your Signature Resume

1149 Jane Ave.

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