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Ashland City Cabinet Refacing Articles
31May: met with C&M at residence we were purchasing for consult (Owner)
6June: confirmed wanted C&M to do the work. C&M decided 16June would be start date
16June: (date we closed on house) list of hardware sent to C&M
28June: C&M said selection serial #s did not match #s for company they worked with. Advised us to order them online
30June: Advised C&M that the hardware company would not let us order them online b/c we were not a contractor and re-sent the serial #s (Brushed oil bronze and the
2July: requested C&M send samples of hardware we requested
8July: C&M advised
9-10July: Initial work done: Painted cabinets, installed doors, glass panels and temp install of drawer faces. Paid in full.
10July: almost immediately after owner's son left one of the door fronts fell off. Texted Owner this with no response
11July: asked again for hardware to be sent
13July: asked for hardware again and that the glass fell out of two doors and the others were similarly loose
13July: C&M advised hardware had been ordered
14July: C&M advised serial #s for hardware were incorrect. It appears "Brushed Oil Bronze and the serial# off the company's website was not enough for C&M to change it to serial# plus "
16July: since there were repeated delays, we requested C&M to advise when the hardware arrived so they could be sent to my wife in LA for work for two weeks so she could make a decision. Owner acknowledged, “no problem”.
21July: C&M advised hardware was received over the weekend and they were sent to us and should get them the next day. Unfortunately they did not send them to LA but to the house we purchased and not living in yet. He was advised several times we
needed to do this b/c we were coordinating with the interior painters, floor refinishers, electricians and basement consultants and needed to make this process efficient for scheduling purposes. Again, causing a delay.
24July: Hardware received. Note sent to C&M that one door was a different color than the rest, some drawer covers were falling off and more glass was falling.
25July: followed up with C&M and asked when these issues could be remedied, Owner responded with “I will call you when I can”.
31July: Advised C&M again that were moving into the house the following Friday (8Aug) and that we needed to order the chosen
hardware and schedule the install.
1Aug: Owner responded with “Absolutely, I will call and we will set a date for next week). We also asked he confirm we would be able to fill the old hardware holes in the drawers for the new hardware and he confirmed they would be able to.
3Aug: asked for their email address so we could pass full details of the hardware. Went unanswered and had not received a phone call to set a date for install at this point.
6Aug: told them we ordered the knobs elsewhere b/c they weren’t responding and requested to set a date and finish the work, repair the issues
8Aug: asked why we hadn’t heard from them as we were moving into our new home this date and into a non-working kitchen. Asked if they received our email and when they were planning on coming to do the work.
9Aug: Asked the same thing b/c we never got a response. C&M said “I will call you Monday so we can set a date and time”. (Day after we moved in and NOTHING had been fixed at this point).
10Aug: C&M advised that they would come on the 11th.
11Aug: work was done by owner's son and co-worker in a hasty manner. They were advised that the floors were recently refinished and to be careful with the paint thinner and painting. They also stated they could do nothing about the door color differences. Almost immediately after they left, C&M was contacted that they spilled lacquer thinner on the floor along with paint splatter on the floor, Viking
13Aug: Called C&M restoration and advised that we were not pleased with the lack of correspondence especially after telling them that they spilled lacquer thinner and got paint splatter on the floor, Viking
It appears that the owner is bringing his son into the fold of his business. We cannot differentiate between the father's and son's capabilities in terms of cabinet refinishing but the son does not appear to have the capability that I suspect previous reviews evaluated based on his father's skill. It also appears, b/c our job was on the smaller side, that the son was in charge of it and has not grasped punctuality, professionalism and the concept of the nature of the survivability of his company being based on a valued service. We could have done this ourselves if we had the time and for people who aren't really interested in being tattletails, we are very displeased with this company and the service they provided, particularly the lack of correspondence. We ran all the contractors through our house and for the limited amount of actual work they were required to do, it was the most painful of all of them to deal with and left us completely dissatisfied.
They are uncompromisingly professional, detailed oriented and expert craftsmen. I tasked them with wood kitchen cabinets that were well beyond their, “Sell By Date.” Instead of calling it quits and trying to sell me new cabinets, they said they could make it look like new. Voila! The cabinets look better than when they were new. Then, to the bathroom cabinets: Instead of simply, “touching up,” they masked, sprayed and created a cherry wood work of art. Their prices are reasonable and actually cheap for the time and craftsmanship they perform. I do not believe you could better at any price!
The rest of the project consisted on gluing on laminate over all the exposed cabinet surfaces and mounting new laminate covered doors. (The doors have new soft closing hinges.)
The whole process took three and a half days.
He created custom rails for the side of the bed that look great with great use of some vintage hardware with a stain that matches extremely closely. He did charge a little extra for delivery to Philadelphia but it was totally worth it and I have a bed as good as new (I upgraded to a King, but this bed is now in my guest bedroom).
I would highly recommend
I would HIGHLY AND WITHOUT RESERVATION RECOMMED Tarwat and his company,
Thanks, Tarwat and
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