Alcoa Custom Cabinet Making Articles

Sample Reviews

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I do not know how many characters this will let me do but I will start by saying that if you need any work done at all that has to do with cabinets or countertops you have got to call
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. I have had the same contractor for 19 years and I got a bid for him and 2 other contractors and I called doing cabinets not thinking I can afford to have custom made everything for just a little bit more than I was getting bids for things that were mass produced and didn't really fit my needs the bidding process was fast it was there and once we agreed on everything to be done which he was very detailed in made sure he get it right even when I had to make changes and I made several of them use very patient and very kind about it he had told me that it would be 4 to 6 weeks and he had it all done in less than 3 weeks. he and everyone he brought into my home to do work were very professional they were very clean they picked up their mess they did not try and take the extra material with them when they left in the process there were some issues that could not be seen when the project with bid and he major that everything was fixed and done right and this included bringing in plumbers etc. I am actually having him bid on another job right now because everything went so smoothly I know when you're having work done on your bathroom or your kitchen that it is expensive but before you call someone and get something mass produced or something you don't really want because you don't think you can afford it please give him a call first I have no relationship to this company or anyone there I'm not a relative I know no one there so this is the most honest, REAL assessment of him and his company
- nichole T.
F

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It took 3 attempts to order and receive the bathroom cabinets we purchased from
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. Due to errors placing the proper order ( by
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employees) our cabinets were delayed by 4 weeks, thus our project was delayed by 4 weeks. I have never experienced such poor customer service from a supposedly reputable company. I was reminded by more than one employee how expensive our order had become- expensive for them because they were stuck with the cabinets they ordered in error. After the second delivery of incorrect cabinets, their solution was to change out the doors and face frame of the cabinets. That wasn't satisfactory to me, given we ordered a different type of wood. I asked to speak with the manager- the employee REFUSED to provide me with his name. Fortunately, his name was listed on Angie's List and i was able to contact him. We finally received the cabinets last week. We asked for compensation, ie., a discount due to the repetitive errors. Signature refused to provide one, again, because our order was so expensive for them.
We are remodeling our kitchen next year and I will NOT be using this company ever again. Worst experience ever.
- mike B.
A

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was very helpful with the design and the ordering process. The installation team was professional and competent. Very good company.
- Hien N.
F

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Having been referred to
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I contacted them for my project. They made the initial visit and took notes on the project and subsequently emailed a proposal. At the visit I was told that even though they were normally 12 weeks out on projects they could get mine in about three weeks because it was small, I was referred by one of their good customers and I have a very tight time line. I returned the signed proposal on 8/11 and did not notice that the 50% deposit was due with it. On 8/19 I called and left a message asking if everything was in order. I got no response. I left similar messages on 9/1 and 9/4. On 9/5 I also sent an email which was replied to on 9/6 stating that they were busy and that I hadn't sent the deposit. It also stated that they had me on their schedule for the first of November, which was 12 weeks from the proposal date. I replied that I was sorry for overlooking the deposit and immediately put it in the mail. I also requested that they have the work done by 10/10 if at all possible as they had originally said they could. I also received a voice mail along the same lines and another email reply that the 1st of November was the best they could do. On 9/12 I received my deposit back with a letter stating basically that they decline the job and we weren't compatible.

I have been drug out by their lack of communication for over a month and now am looking for a reputable cabinet maker to do my custom job before my husband returns from Afghanistan. They have probably made it impossible to get the work done in time for his homecoming.
- Amy D.
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I contacted many different contractors from Angies List and sent them a picture of the Built-in entertainment center in our home and an explenation that I was buying a larger tv and would need a new unit that looked similar.
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Black was the only one that looked at the picture and noticed that it was built in 3 pieces and suggested that he could rebuild the center piece and then re-paint the unit, which would be substantially cheaper than demolishing and building a whole new one. This is what we decided to do and it came out fantastic. His work was beautiful, he replies right a way to texts and emails and had the honesty and integrity to give us a less expensive option. We will definitely be using him again for a few other things we want to do in our home.
- benjamin W.
D

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Specific problems include: A. Per the agreement, enclosed and dated May 8, 2014, note that the final payment of $7,220.73 is to be paid upon final cabinet installation, which as of today, September 12, 2014 they are still not completely installed. B.
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, owner of
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, claimed her “designer skills” and that she worked for top builders in the country. She is incompetent; and my husband and I are paying for it. There are many issues that have compounded into huge mistakes that were very costly. She was up front that this was a new business for her, but not up front that she did not know how to do correct measurements; key factor for a cabinet design. The “design” was not well thought out and Ms.
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did not have the common sense to tell me, her very first customer, that before one orders cabinets, she needs to know specifically which appliances are being purchased. In addition, and more specifically, the standard-size appliances for the cabinets. For example, I found out after-the-fact that the microwave oven standard size is 27”; she made the cabinet size 24” and therefore I had to downsize the microwave. In addition, there is a standard size oven. The cabinet for the
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/oven is not made for a “standard size oven”. As a result, a half-size wall that was custom built had to be torn down and rebuilt. The electrical was already installed, and electrician needs to return to re-do the entire wall, in order to fit a standard size oven. Otherwise, my other choice was to downsize the oven, smaller than standard size which would not be able to fit a roaster oven; not a choice for us. There is an email dated June 18, stating that the oven would fit. It did not. This wall cost $600 to build; and another $800 to remove and re-build. Three electric outlets were also re-installed and the cost was $150. C. As mentioned above, the design (which I approved, based on supposedly working with a “professional”) was not thought out correctly. The cabinets along the wall to the left of the desk (total 3, with one of those cabinets being a double size) did not properly fit in that area, per the “design“. As a result, the cabinets had to be pulled out, and the wall behind the cabinets had to be re-touched, primed and painted. The trim had to be pulled out, too and re-placed and re-painted. In order to utilize the cabinets already paid for, my installer, my husband and I had to redesign and come up with a plan that we could utilize the cabinets that did not fit with the design. Two of the three cabinets are being moved to my office which was already completed entirely: including the popcorn ceiling removed and ceiling redone, the walls orange-peeled, painted and trim is complete. The cabinets being moved to my office results in additional work: an electric outlet having to be moved, the electrical outlet that was there needed the hole plugged, and that area primed and once again, re-painted. The trim needs to be removed and replaced. Let alone all the clean up that needed to be re-done. The third cabinet is being placed in an area it also was not intended for, although it’s either that or throw it away. The cabinets were expensive, I utilized them as best as I could in order not to waste even more money. With all these problems there are repercussions: I’ve had no kitchen since May; I have $40,000 worth of materials sitting around that are still not installed; the electrician, plumber and contractor have all had delays in their schedules as a result of
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incompetence. They are having to come back time and time again. In addition, with the cabinets being installed, then removed because of poor design and then re-installed, they are pretty much all damaged. D. The above issues are the issues that on top of the rest that I have already dealt with, is the reason I am disputing the amount of $7,220.73; technically I should add the $7,100 deposit and dispute the entire amount I paid to
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, which was $7,320.73. Wait! I’m not done! Other problems we have had from
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include: 1.
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, owner, referred an incompetent contractor to start,
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Homes, who I had to fire due to his incompetence with the first bathroom.
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, owner, stating saying he would give me full days work and did not, a shower faucet being installed and replaced three times, a hole in the $1,000 vanity made unnecessarily, just to name a few of the issues with him. 2 . Pretty much, the person I had doing the work had to custom make the custom made cabinets: A)
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ordered a 96” cabinet for a 95.5” floor to ceiling that the installer had to cut the bottom off. The installer had a problem making the cabinet fit, and therefore
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came over to force it to fit. They broke the corner
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of the cabinet, and the ceiling was damaged when it was already painted and had to be redone. They hid the broken cabinet from me, but the part that is broken is covered by another cabinet. No one ever brought it to my attention; I had to see it for myself. B)
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constantly talked about her cabinet installer,
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, to do the work; only to find out that
Alcoa Cabinet Makers Provider Name Locked
is her husband,
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, and “supposed partner” (his name was not listed on the Florida Corporation website, he may have had that updated since I pointed that out to him in May) contact. Per one of
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comments to me -
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was never going to share that with me.
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kept saying we would set up a meeting, and it was never done. Apparently it was not her authority to do this, as this was her husband’s contact, not hers. I have emails to prove this if needed. C) I was informed that they would install the frosted glass in the cabinets, they did not. D) Cabinet handles were included with the agreement. I was never asked the size handles for the cabinets that I would like. She told me which ones I was getting, based on one size handle she showed me. She brought them to me two days after she was paid with my credit card. They were all the wrong size. I spent $869.16 with Lowes getting the proper size handles.
E) There was an incident in my home, when I was alone and
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and
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were in my home. I was pointing out all the problems, and told
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that “Cabinet 101” is knowing what appliances the client is purchasing. Her husband began yelling at me, that it was my fault the cabinets were all messed up - that I kept changing my appliance order. A standard size oven is a standard size oven. I asked them both to leave. F) At one of our very first meetings, I told Ms.
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I will need a release of
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signed with every single payment. First, she claimed she did not know what that was. Then, I had to prepare one. Finally, it was a struggle to have Ms.
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sign the release of
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, even when I was giving her the final payment way ahead of time; even though she and her husband dumped the cabinets and ran, after they received their order and was paid. G) I paid $258.15 for refrigerator panel that had to be re-ordered, because
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did not order the correct size, and refused to help pay the cost for her mistake. Invoice and copy of payment is attached. H) Without my authorization,
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added a 40% increase on bathroom tile that I found from another retailer, and let her order directly. She never said her increase would be 40%! Isn’t the average commission increase 15%? I) One of the very first questions I asked
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when I first met her in February of 2014 is if I could see the design how it would look when done, and she told me “yes”. It as not until another month or so later did she say it is a new program, that she needs to install it and learn how to work it. We went to Home Depot and she had them create the design, without Home Depot knowing that the cabinets would be purchased from
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, a
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manufacturer who does not stand behind its franchises nor take care of customers like me. J) The contract states that I will not vacate my home; which I had to do and incurred $1,600 in hotel cost for two weeks. K) I attempted to contact
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Cabinets several times, to advise them of the issues, but they sent me back to
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or another
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dealer. Shame on
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for not supporting any of us. You would think
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would double check the work of the franchisees, especially someone like
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and I was her fist customer! They
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’t have five minutes to check measurements? I was informed that was not their job! WOW!



I hope this information saves someone some valuable time, money and energy.




- Patricia N.
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A
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representative came to our house took measurements, suggested colors and styles to match house's decor and advised us the procedure required to install their slideouts which included adding a vertical divider in all the double door cabinets.
They do no installation but did give some suggestions for the installation of the sink and countertop that worked out well.
They did not give any suggestions for firms who might hang cabinets.
Process took about 7 weeks from first contact to delivery of the finished products. They met their stated schedule.
Overall we were satisfied with the product they provided but it would have been a great help if they had provided a list of installers they work with.
- margaret S.
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We have been exceptionally pleased with the work
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and his team did for us. My wife and I enjoyed working with
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, who is a very nice man, and totally customer-oriented. Everything regarding his work looks beautiful, and enhances the pleasure of owning our home. I esp like the dual-computer workstations and shelving, which have improved my productivity and organization.
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designed doors and open shelves that look beautiful and organize our work and books. A home run!
- Brian K.
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responded to my initial call to request service within half an hour. He came to our house the same day and gave us a price to do the modification. He offered several different modification options and we chose the one that suited our needs. He arrived promptly the next morning and did an excellent job of remodeling the cabinet in about 1-1/2 hrs. We are extremely pleased with the job and would definitely recommend R&R Cabinets. If prompt ,courteous , reasonably priced, service is what you want, call R & R Cabinets!

- Charles H.
A

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Pipe burst in neighbors home and
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helped to stop the water until they returned home. Courteous and really fast to respond.
Owners returned he was able to size up the problem and had the area repaired and back to normal in just a couple days. Without him the opportunity for more damage would have been awful. Knowledgable of insurance processes also.
- Lorna C.
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All Cabinet Makers in Alcoa, TN

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1800REMODEL

5850 West Third St.
Los Angeles, CA

A Place for Everything Closets

512 Rock Springs Rd
Kingsport, TN

Acc Construction, LLC

PO BOX 10409
Knoxville, TN

AFFORDABLE HOME BUILDERS /A&L CONSTRUCTION

509 North Cedar Bluff Rd
Knoxville, TN

American Home Improvements LLC

11028 Terrapin Station Ln
Knoxville, TN

BENKAMIN DESIGNS & IMPLEMENTS ALL HOME IMPROVEMENT

11104 Lake Hills Dr
Knoxville, TN

Brumbach's Inc

1510 Cumberland Ave
Middlesboro, KY

Butch Griffin Improvement & Repairs

1304 Wilton Lane
Knoxville, TN

CHARLEY WOOD

Knoxville, TN

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

Dixie Kitchen Distributors Inc

605 N Broadway St
Knoxville, TN

Fairfax Development Inc

3390 Dozer Ln
Knoxville, TN

Ferry Construction Services LLC

3286 Northpark Blvd
Alcoa, TN

Fix It Technologies

7019 Oak Ridge Hwy
Knoxville, TN

G.E.S. Custom Remodel L.L.C.

201 Center Park Dr.
Knoxville, TN

Germano Wine Cellars

1331 Carters Creek Pike
Columbia, TN

Granite Transformations

10539 Lexington Dr
Knoxville, TN

Gregory Builders

3119 Clover Hill Ridge Rd
Maryville, TN

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

Heartland Cabinet Factory Outlet

714 E Meeting St
Dandridge, TN

Hopps Woodworks

3711 Louisville Rd
Louisville, TN

HouseWorks of Knoxville LLC

11044 Hughlan Dr
Knoxville, TN

J.A.C. of Trades

400 Kingston St.
Lenoir City, TN

Jaccard Construction

12818 Geyser Ln
Knoxville, TN

JKC Custom Furniture

1709 brown rd
Knoxville, Tn

Keystone Kitchens Inc

1721 William Blount Dr
Maryville, TN

Kingston Scandlyn Lumber Company Inc

801 Larry Byrd Rd
Kingston, TN

Kitchen Resource Direct

701 S Howard Ave
Tampa, FL

Kitchens Galore

5950 Junaluska Rd
Andrews, NC

Lowe's - Harriman

1800 Roane State Hwy
Harriman, TN

Maryville Top Shop Inc

110 Garrett Ln
Maryville, TN

MODERN SUPPLY

525 LOVELL RD
Knoxville, TN

Mr. Handyman of West Knoxville

118 N. Peters Rd
Knoxville, TN

MY MASTER'S CRAFT

3330 HARRIS RD
Knoxville, TN

Oakwood Construction Roofing & Remodeling

103 Esquire Ct
Oak Ridge, TN

PAUL'S PIDDLE PARLOR

571 E CUNNINGHAM ST
Alcoa, TN

Procraft Woodworks

9806 Twinville Rd
Powell, TN

R E SPARKS CONSTRUCTION

7671 S Northshore Dr
Knoxville, TN

RDJ Construction, LLC

7429 Burnheim Way
Knoxville, TN

Remodeling by Kitchen Gallery

1034 WOODLAND AVE
Knoxville, TN

Roger That Handyman Services

11324 Hawkstowe Ln
Knoxville, TN

See It N 3D Design & Technical Illustrations

500 Los Faroles , Carr 861
Miami, FL

Southern Rustics, LLC

3181 Jones Cove Road
Sevierville, TN

Standard Kitchen & Bath

8719 Kingston Pike
Knoxville, TN

STONE CREEK SURFACES

3520 CENTRAL PARK BLVD
Louisville, TN

Summit Property Restoration LLC

655 N Main St
Goodlettsville, TN

Tailored Living, featuring Premier Garage

3612 Henson Road
Knoxville, TN

Tennessee Contracting Services Inc

127C Powell Dr
Hendersonville, TN

Trim Masters

PO Box 4451
Maryville, TN

Ultimate Kitchen & Bath

7349 Carowinds Ln
Knoxville, TN

USA-Remodel

Knoxville, TN

Wellman Custom Remodeling

1004 Pintail Rd
Knoxville, TN

Wholesale Outlet

1800 Magnolia ave
Knoxville, TN

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