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"Previous home owner bought this home warranty for us when we buy our house, but I never made us happy so far. Here are their problems: 1. Their have very limited" information about what is covered from their web (http://www.rwswarranty.com/) and all useful information on the document we got is the policy number. So we always get surprised that our problem is not covered in the past. 2. We called them a few times for urgent repair, but never get real service. They charge $125 per hour if they come after 6pm, and no guarantee the problem can be fixed. Finally we all get either handy man or Summers to fix out problems. Their rate is way better than $125 per hour. 3. On Feb 25, 2015, we get service during their work hour, but that service turned out really unpleasant experience. The problem is mixed caused by contractor and this warranty company. I believe if I do not have this home warranty. I most likely can find a better contractor by myself and pay less total for better service. So I want to share the story here. I also post following store on contractor's review. ============================ This was a very unpleasant experience, I paid the membership fee on Angie's list and spend one hour to write my store. All I did here is just to help others to avoid similar bad experience. I have home owner's warranty through (Residential Warranty Services, Office: 317-573-2088). I expect paying $50 deductible can fix my problem, if they do not mention anything in front. Sump pump in our house stopped working, and these guys are assigned to fix our problem by home warranty company. At the beginning he seems very friendly and really want to help us. He intended to be unclear on cost before he work, and finally he want to charge and charged us a lot. He turned out is not friendly at all, and very angry when we questioned on his price. He told us two things, in the begining 1. our outside drainage system is frozen, and he will fix that by adding a T connector to reroute our drainage system directly to our yard. 2. he also told us our sump pump (main + backup) system is not good and he suggest us to change. I told him to give me some information about sump pump he suggest and I will do a little research. He started outside, and told me that is not covered by home warranty. (Home warranty company only give us a paper with policy number, and we can not find coverage information on their website.) I asked him about cost for outside work if it is not covered by warranty. He told me he will give me a better deal than what I have. This answer is too vague, and I asked again about cost. He told me since he will do the work inside our house later, he can "help" us with the outside work. At that time I thought he mean outside work is free, because he do inside work and he can get paid from the home warranty company. And I expect inside work is covered by home warranty. So I allow him to start working. He started work outside, he told me he do not know what to do before he come, so he missed multiple items to do this work. He gave me an temporary solution. He do not have long enough pipe for this work, so the water is reroute still quite close to our house, we can buy more from homedepot and finish this work by DIY. He also told us to buy cap from homedepot and replace the pipe by cap after winter frozen season. In short his outside work is not done! He started pump in our basement and we see water comes out from the reroute pipe. This temporary solution worked, and I get more confidence on his work. I considered to give him a tip of $100 for help us outside without charge, and we move inside our house again. During working outside he told us that our pump is bad and we need to replace it. The primary pump is covered by home warranty and backup one is not covered. He also told me primary pump is covered, but not the backup sum pump. In our basement, he cut our old one and put in a primary pump. We get quote and told him we will call our neighbor who change pump system recently and done very well research on it already, and we will call him back if we need him. In the meantime he prepared the paper work and I was surprised by what he wrote. In addition to $50 deductible, he also charged us $200 for the outside work, which he tried to hide price and implied this is free. He told me that by only replacing primary pump he did not get enough money he want (I assume he mean from home warranty company), so he charge his work outside as well. I questioned his charge and work. He became very angry and told us he will undo all his work and keep everything open if I do not pay what he asked. He can not put my previous pump back, and I can not afford not having a pump when snow is still melting. So I paid what he asked. Here are the problems of what he did. 1. His work outside does not worth $200. I have Summers came to re-pipe in our basement, when our kitchen sink was stopped. Summers also did plumber work on pipes and connectors, their work is much much more complex and time consuming, and Summers technician teach me what he did and why in the whole process. Summers only charged me $350, and comparing these two work, his work cost at most $100. ( later my friend told me he could redo his work in 15 minutes, and my cost for pipes and connectors is around $10 from homedepot). In summary, I prefer Summers way better this these guys. To really over charge customers, they hide price in front, and threaten to undo his work if I do not pay. 2. Our old pump is still good. I realized this problem a few days after his service. The real problem is drainage system frozen outside, and he showed me that re-route pipe already worked. Since before we go inside, he turned on our pump and we did see water come out from rerouted pipe. So he replace our old pump just because he want to sell us parts and service! This is so bad. 3. Their quote for backup pump is bad and expensive. The model he suggested (PHCC1730) cost around $270, and had bad reviews. But he try to charge us $800 for this. Finally I got
backup pump, which is more power and cheaper
ESP 25, and did not use their service for backup pump. 4. Their service outside (reroute) is so sloppy. They keep so many work for me to finish up

-Xuekui Z.

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"Spoke to a representative they were professional Repair person arrived on time professional and tried repair and it did not fix problem of not freezing Spoke" to represenative again, apologetic schedule near immediate appt, replaced compressor quickly. Extremely impressive and happy my refrigerator is now fixed

-Carl F.

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Local Articles in Milbank

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

A home warranty came in handy for this member when a water line burst. (Photo courtesy of Angie’s List member John D. of West Vancouver, British Columbia)
Warranty Companies - Home

Home warranties don't always come with the kind of robust protection and security homeowners expect. Here's a quick breakdown on the real costs, and real benefits, of purchasing a warranty for your home.

Angie's List
Warranty Companies - Home

A home warranty, or home service contract, provides service, repair or replacement on a home’s major systems and appliances for a usual term of one year. They've also topped our list of most-complained about categories for three years running.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Milbank

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Rating
Overall
Milbank Home Warranty Companies Provider Name Locked
is just piece of mind... Yes, there is an annual fee and a service fee, but when you have an older home it is great. More than anything when you think of how much A/C repairs, plumbing (including water heater), electric, and gas repairs would cost in an emergency... then yes it is piece of mind. I only needed to change out a breaker this time, but I more than anything I am glad it was part of my service plan... I didn't have to worry about who to get.. I simply called, made an appointment, and paid the standard service call, and everthing else was taken care of. It was great and great to have.
- Juan Jose J.
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Rating
He did a great job. He realized it was the heat sensor right away. The same day he went picked up a heat sensor came back and put it in and our spa worked great. He also showed us how to use it since we were new with those things. He also took time to talk to us about our pool because we have never owned a pool before. It was a great experience.
- Jenny R.
A

Rating
.Everything went great, the plumber came out on time, check the garbage disposal, said motor was not working. Replace disposal. Very professional explain what had to be done. Made no mess, clean working area when work was completed. Very happy with service.
- Frank R.
B

Rating
I am a real estate broker who has clients looking for a home warranty provider. The last time a client had to use their service, AHS was prompt in their resolution of the problem although one should expect an extra day or two for a tech to come out as AHS has a limited sphere of providers on the coast. Client ended up getting a new dishwasher.
- John G.
F

Rating
This was one of the most unpleasant experiences we've ever had with home repairs - no, actually it was the worst. The refrigerator repairman rescheduled to another day, which was okay, but then arrived with a seriously unpleasant attitude. Halfway through the work, with our refrigerator in pieces, he made a long phone call to someone at
Milbank Home Warranty Companies Provider Name Locked
and then announced that we SHOULD have had a refrigerator maintenance plan, and that if people like us just continually used their home warranty to have appliance repairs without one then they're just "using" the system, whatever that means. When I pointed out that our last home warranty company hadn't required one, he became aggressive and loud and accused me of lying. In my own home! We had to ask him to stop being so rude in our home, and were on the verge of telling him to leave, before he would stop shouting at us. Now that our refrigerator is in pieces, we have to let that man back into our house to fix it next week, but we will never again use this company for any reason. I would tell people to avoid
Milbank Home Warranty Companies Provider Name Locked
Warranty company like the plague.
- Alex L.
A

Rating
They responded quickly and I was able to set up the account fairly easy. Their customer service is wonderful. They also gave me a 10% discount, because I am a member of Angie’s List.
- noriel L.
F

Rating
AHS told me the odor at the closet which houses the water heater was too strong for the plumbers to work in.(The hall carpet was wet from the leak and smelled.very musty) Do not plumbers regularly work on toilets backed up with feces???? In the 1 1/2 years we contracted with AHS we had 2 other plumbing problems.The water pressure regulator went bad.It is located under the concrete driveway and had to have an 18 inch by 18 inch hole punched in the concrete to access regulator that is about 8 inches deep in the dirt..AHS at first agreed to handle entire repair but called back to say they would not cover labor because regulator was outside the foundation boundaries of the house.The house is built on a concrete slab so it made no sense to me. We ended up getting scammed 800.00 for the hole and they furnished the regulator.Another time we had a broken diverter valve in the bathtub which the clown sent to fix it bent it so bad the handle hit the wall when I went to adjust it.The guy explained that the valve only fit one way and that was all right. The same clown pulled a similar fiasco under the kitchen sink drain.Both repairs required a different tech to actually fix problem.To sum up My experience with AHS you should expect to endure underpaid ,undertrained technicians who could not care less about your problem!!! AHS business practices include using unqualified service people as well as trying to deny anything at all possible.Do not listen to their
Milbank Home Warranty Companies Provider Name Locked
sweet sales pitch,it is all a lie.The day after they refused to handle the water heater leak I called a local plumbing service who showed up and replaced it within 4 hours,which included their time to go pick it up at the warehouse.The heater was an oddball short one not available widely.I would fared much better by not attempting to depend on AHS to handle the services I was promised. The techs never mentioned the smell around the water heater.
- Eugene P.
F

Rating
Our experience with this company has been TERRIBLE! This was the most useless warranty. we've had 2 service requests denied on
Milbank Home Warranty Companies Provider Name Locked
clauses. Recently we discovered the previous homeowners installed a water heater that was not meant for a house (it's only big enough for a hot tub). We were told they would not cover us under improper installation because the issue was capacity. They told us the water heater is fine, it's just not big enough and that's something that would cover. It seems to me this is exactly what you have a warranty for! Apparently not. On top of that, we ended up having to pay $75 to have someone come out in evaluate our issues, just to have it denied. The most obnoxious part is that we could have received FREE estimates from most companies, so not only did they not pay our claim, we lost $75 for a service that would otherwise be free. Their customer service is terrible; it's very clear they don't care about their customers. Find another warranty service, this one is useless.
- Eileen B.

All Home Warranty Companies in Milbank, SD

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

Surface Link Corp

4200 Lafayette Center Dr
Milbank Zip Codes

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