Mount Pleasant Boat Dealer

in Mount Pleasant, SC

42
Boat Dealer are
in Mount Pleasant

3
Boat Dealer in Mount Pleasant
are top rated

A
Rated by
Adam T.
"The place I took my boat to last time had ended up fixing it incorrectly and it had never been right since. That was a year ago and I'd just thought it was because the motor was" getting old. It finally died on the lake and I had to limp back to the ramp with my trolling motor. Got it to the shop about an hour before they closed on a Saturday and even though they were busy winterizing boats, they had me back in and they started right on it. Thought they had it fixed quickly and then they found another problem. People that fixed it last time at another shop hadn't installed the stator properly and that was why it had never ran right.
got it fixed right up and now it runs better than ever.
F
Rated by
Ronald S.
"He told me I had to leave my boat there, even though I didn't want to. I had two choices according to the insurance company: I could either get my boat fixed there, or I could" apply the money to get a new boat. When I told him I wanted to get a new boat, he started yelling at me. He said that I owed him $475 for keeping my boat there. I told him I would call the police, and he said if I called the police, he would have it towed. He never told me or mentioned the cost of leaving the boat there, especially since I didn't want to leave to. In the end, he told me I owed him $300 in cash and he stated that he wouldn't give me a receipt.
A
Rated by
Hiroki H.
"Very professional, got it done as expected. When I picked up the boat, explained clearly what was wrong and how it was fixed. Great service, great sales - pleasure doing business with them.

Local Articles in Mount Pleasant

Enjoying professional or recreational boating involves a financial investment. Know how to best take care of your equipment with proper storage and maintenance. (Photo courtesy of Angie's List member Greg B. of Carolina Beach, N.C.)

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William Lang prowls the Caribbean in his restored 1964 boat, Bay Woof. This year he competed in a race from St. Petersburg to Isla Mujeres, Mexico. (Photo courtesy of Angie's List member William Lang)
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Member Gordon M., of Seattle, uploaded this photo from the Boats category along with his online report. (Photo courtesy of Gordon M.)
Boats

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Take the time to do your homework before selecting a boat dealership. (Photo courtesy of Angie's List member Tom H.)
Boats

When purchasing a boat, either new or used, take these four precautions to ensure a successful transaction. Doing some homework before agreeing to a deal will also make dealing with boat dealers pleasant.

Boat Sales reviews in Mount Pleasant

A

Rating
I purchased a boat from
Mount Pleasant Boat Dealer Provider Name Locked
at Radio Island
Mount Pleasant Boat Dealer Provider Name Locked
that "died" & left me stranded after less than an hour running time; called him but he declined to help.
Mount Pleasant Boat Dealer Provider Name Locked
responded promptly and professionally. Capt
Mount Pleasant Boat Dealer Provider Name Locked
and Capt
Mount Pleasant Boat Dealer Provider Name Locked
were courteous and professional. I HIGHLY recommend membership with BoatsUS and a towing package with this company.
- Wiley C.
F

Rating
Here is the letter that I wrote to the owner, that will explain everything:
Good Morning Mr.
Mount Pleasant Boat Dealer Provider Name Locked
,
Our pontoon boat was recently in for service at your dealership in
Mount Pleasant Boat Dealer Provider Name Locked
Lake. The process to get our boat repaired and returned to us, took six days shy of one month. But being without a boat for that length of time during prime boating season wasn't even the worst part.
The lack of communication and the absence of any concept of customer service is what angered us the most. Your website, TV and print ads and (most annoyingly) your on hold phone recordings,
Mount Pleasant Boat Dealer Provider Name Locked
your quality customer service that was non-existent. During this process your employees were polite and apologetic, however unhelpful. I am submitting to you a log of dates and what occurred, or was told to us. Below:
June 10 - We called your dealership, to schedule the boat for pick up, the soonest they could do it (while working around our schedule) was June 17.
June 17 - We were not informed when we scheduled the pickup that there was a backlog in the service department of two weeks. The pickup was done on time.
June 23 - We made a phone call, since nothing was communicated to us. We were informed that no one had even looked at the boat and that there was a two week backlog.
Our boat was now hostage, considering we were paying $200 just to have it picked up and dropped off. Again, we heard nothing for a week.
June 30 - We called and were told that the boat would be looked at that morning or early afternoon, and we could expect a call then.
Mount Pleasant Boat Dealer Provider Name Locked
1- As a result of no phone call when promised the day before, we called and were told it was a fuel float switch that was the problem, and there would be an additional 3-5 day part delivery delay. Now we are into the 4th of
Mount Pleasant Boat Dealer Provider Name Locked
weekend.
Mount Pleasant Boat Dealer Provider Name Locked
5 - We made a phone call again. Keep in mind that not once since June 17 were phone calls initiated by
Mount Pleasant Boat Dealer Provider Name Locked
to keep us posted). This time we asked to speak to the Service Manager,
Mount Pleasant Boat Dealer Provider Name Locked
whom we informed of our frustration in the poor communication on their end regarding the status of our boat.
Mount Pleasant Boat Dealer Provider Name Locked
apologized and told us that he would keep us better informed from here on out. That was not to be.....
Mount Pleasant Boat Dealer Provider Name Locked
7 - We called, AGAIN, to find out that nothing had been done.
Mount Pleasant Boat Dealer Provider Name Locked
8 - WE called inquiring as to the status of the part, or anything? Only to be told by the woman who answered the phone that their computers were down and they couldn't tell us anything about our boat!
Heck, we believed they couldn't even tell us where it was!? You would think someone could have walked back to where the boats are repaired and ask someone!? Apparently, not. We were informed that someone would call us later that afternoon.
Later that afternoon - came and went, and we called (as usual). We were told that they were unable to even work on the boat because the computers were down!? We asked them to have
Mount Pleasant Boat Dealer Provider Name Locked
call, but
Mount Pleasant Boat Dealer Provider Name Locked
did not call us.
Mount Pleasant Boat Dealer Provider Name Locked
10 - We had still not received the return phone call requested on
Mount Pleasant Boat Dealer Provider Name Locked
8. So....you guessed it, we called him and were informed that there was still no part available for the repair and that they hoped to have it later that day? Based on the part delivery schedule we were told earlier, it should have been there no later than
Mount Pleasant Boat Dealer Provider Name Locked
6 or 7?
Our displeasure at the lack of communication was again expressed by us at that point.
Mount Pleasant Boat Dealer Provider Name Locked
11 - We actually received a phone call!! Our boat was repaired and ready to be delivered at a total cost of around $600. We are accepting delivery on
Mount Pleasant Boat Dealer Provider Name Locked
19....we hope!
Mr.
Mount Pleasant Boat Dealer Provider Name Locked
, we cannot even fully express our dissatisfaction in the service we received during this past month. The complete lack of communication was the worst part, even after expressing our disappointment it did not improve. And to think, that your entire business shuts down due to the failure of your computers, is absurd! On top of it all, we had no recourse for our displeasure, since we were also at your mercy, because we would be charged for pickup and delivery, regardless of the repair.
We understand that it is difficult to stay on top of everything that goes on in your business, so we felt it was our duty to let you know of our experience at your business. We only hope to receive our boat as promised this Saturday, and that it has been repaired to perfect working order.
This was Mr.
Mount Pleasant Boat Dealer Provider Name Locked
response:
Thank you for taking the time to communicate your concerns. The communication should have been much better. We have a process for that, and from your email it looks like that was not followed. I can tell you that in the height of the boating season having your computer system go down for nearly two days is a very difficult thing, yet it should not have been your concern. And it doesn’t explain the other lack of communication.
I’m going to have a discussion about that with the employees involved. We are one of the few facilities in a wide area with factory trained and certified technicians. This, and the seasonality of the boating business, can result in backlogs. This should have been explained to you, and I apologize that you were not informed to your expectations.
The message on hold you mention refers to the
Mount Pleasant Boat Dealer Provider Name Locked
Advantage program. One of the benefits of buying a boat here is that you receive expedited service. I understand your concern for communication and delay, and will use your feedback to improve.
I will see that someone contacts you to confirm delivery.
***To say the least, we are soooo pleased that we could help Mr.
Mount Pleasant Boat Dealer Provider Name Locked
in the training of his employees, to improve customer service.*** Please recognize the sarcasm in that comment.
You would think, since our experience is now a part of their customer service training program, that we would receive some kind of compensation!? Or at least had been offered to receive a free delivery to our dock.
I am not confident that Mr.
Mount Pleasant Boat Dealer Provider Name Locked
would be the proper person to conduct a training on customer service. Or that customer service would improve at
Mount Pleasant Boat Dealer Provider Name Locked
any time soon since: " (they) are one of the few facilities in a wide area with factory trained and certified technicians." Meaning they do not have any competition to worry about.
- Michelle T.
A

Rating
The company provided timely, courteous, and professional services. At a public boat launch on Lake Tellico, the service crew hauled the pontoon out of the water and performed winterization services on the 115 hp outboard Yamaha. The services included engine oil change, gear
Mount Pleasant Boat Dealer Provider Name Locked
oil change, and water pump impeller change. The service was finished ahead of schedule for the agreed price. The company set up a covered area with chairs, complimentary coffee and fresh pastries while the work was done.
Every employee was exceptionally friendly and solicitous.
Mount Pleasant Boat Dealer Provider Name Locked
would receive an A+ in every category if Angie's offered such ratings.
- Samuel K.
F

Rating
He sold us the tarp as new. When he delivered it and opened it the tarp was badly torn. We reported this to him immediately and he said he'd call the company he ordered it from. I called again after not hearing back and they scheduled two different times to come out and look at the tarp and never showed up. Now they are not answering our calls or returning them. He's totally disappeared.
- Dr. Sonya F.
A

Rating
Brought machine in for noise at slowdown/idle. Service covered under warranty and back in water 5 days later. (Brought in Tuesday, home Friday).
- robert r C.
A

Rating
Mount Pleasant Boat Dealer Provider Name Locked
came to my home to work on my boat which is on a floating dock. He diagnosed and fixed some tricky electrical problems. He discovered a couple other little problems with the motor and took care of them as well. His prices are very reasonable. I couldn't be happier with his service.
- SCott C.
F

Rating
after a year of hit and miss communication and him leading me on that he was putting another lower unit together i was finally able to get him to answer his phone where he told me it was my fault that it went bad and he wouldnt stand behind his work.told me flat out i was screwed and an idiot
- mark N.

All Boat Dealer in Mount Pleasant, SC

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ALL STAR IND

830 TOLER DR
Mount Pleasant

All-Star Mobile Detailing

815 Sandpiper Dr
Charleston

Allstar Canvas - Asi

830 Toler Dr
Mount Pleasant

Aqua Marine Mobile Boat Repair

Po Box 102
Johns Island

Atlantic Coast Pressure Washing

1114 Yorktown Ct.
Mount Pleasant

Atlantic Repair LLC

1704 N Woodmere Dr Apt 28
Charleston

BAR MARINE GROUP

1113 HOPE PLANTATION
Jacksonboro

BAREFOOT ISLAND SPORTS

1 SEAFOOD DR
Mount Pleasant

BOATER'S WORLD MARINE CTR

616 COLEMAN BLVD
Mount Pleasant

BONE BOATS

514 MILL ST
Mount Pleasant

Cannons Diving Services

644 Stoneboro Ct
Charleston

CAROLINA CUSTOM RIGGING

748 KING ST
Mount Pleasant

Carolina Marine Contracting

315 Eastover Circle
Summerville

Certified Sportbike Motorcycle Service- CSMS

1436 Madison Court
Mount Pleasant

Charleston Fishing Charters

164 Market St
Charleston

CLASSIC YACHTS

510 MILL ST
Mount Pleasant

COSTAL MARINE SVC

1000 JOHNNIE DODDS BLVD
Mount Pleasant

Crescent Automotive/Marine Solutions

717 Getaway Lane
Pinopolis

DEALER ELECTRONIC SVC

3325 S MORGANS PT RD
Mount Pleasant

DETYENS BOATYARD

231 Molasses Ln
Mount Pleasant

Diamond Boat & Yacht Detailing

3298 Ashley Phosphate Road
North Charleston

Diversified Mobile Marine, LLP

2863 Maybank Hwy
Johns Island

DUNCAN'S BOATS

4350 BRIDGE VIEW DR
North Charleston

Edgewater Kitchens

2487 Ashley River Rd
Charleston

Elliotts Marine Services, LLC

3231 Maybank Hwy
Johns Island

Finish Line Mobile Detailing

2965 Dove Haven Ct.
Charleston

FOUNTAIN POWER BOATS

2023 CHATELAIN WAY
Mount Pleasant

Holy City Boat Works

po box 1576
Ladson

Hunter Mechanical

717 Getaway Lane
Pinopolis

Johnny's Marine Sales & Service

2511 Oscar Johnson Dr
North Charleston

Liberty Marine Inc

4406 Highway 162
Hollywood

Maxumpower Transport

917 longstreet st
Summerville

Miller Painting

1546 Macoma Dr
Mt Pleasant

OILFIELD BOATS

1476 Ben Sawyer Blvd Ste 8
Mount Pleasant

SAILNET

1205 TWO ISLAND CT
Mount Pleasant

SEA RAY OF MT PLEASANT

1606 N HIGHWAY 17
Mount Pleasant

SEEL'S OUTBOARD INC

2910 N HIGHWAY 17
Mount Pleasant

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