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The end result was excellent. We chose a contractor during this process and once the cabinets were delivered he started work within a few days. The process to fit the kitchen and have the granite measured up and fitted and all of the finishing actually took a total of 3 and 1/2 weeks.
Dos...Obviously pick the contractor carefully. I did have multiple quotes and also requested a quote from the guy who measured us up for
Dos....prepare yourself that there may be an issue or two during this process, but when you have an issue these guys will sort it out for you.
I called corporate the next day and left a voicemail for a woman named
I wrote a review on the BBB page and someone (I can only presume
"This customer complains of poor customer service when she received a
$300 dollars discount on her merchandise. Any missing pieces they
believe were not in the box have been delivered, although all was intact
when our warehouse crew pulled out this table nonetheless the screws
and pieces bag will be delivered again, today 8/15/14. This customer
was extremely verbally abusive and so foul! This customer began to
bully people demanding service immediately. This customer disrespect
was freightening! We will not do business with customers of this
nature. The screws and piece bags will be delivered today and all
business will be done with this customer!"
So now the story has changed. Now apparently they are saying all the pieces were present when we picked up the boxes and we "believed" they weren't there. I never verbally abused anyone. I was assertive in expressing that I was extremely disappointed with the service and that I had paid a lot of money for something defunct to be sitting in the middle of my home for two days. I never bullied anyone, never demanded anything, and if anyone was treating anyone with disrespect, it was the employees to the customer. It should be noted that nothing was ever delivered to my home on August 15th or 16th. I will NEVER do business with
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