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They started around noon and by dinner time they had to stop because
09/02/2013 MON Holiday I rearranged my day so he could come back at 8:30 a.m. . But then he texted my husband that he had to take his van into the shop and he couldn't make it until about noon. So I rearranged my errands back to the morning (did I mention that my downstairs and basement are torn apart so until he's done I can't put anything back?) No follow up so I called about 12:45 and he's said he was still waiting for the mechanic to call him. I was upset, and he said he'd call the mechanic and get back to me in a couple of minutes. No call back.
I called again and he said he’d be here around 4 pm, then changed it to maybe between 4- 5 pm. Showed up at 5:10 pm. He had to keep calling the help desk because he had only installed the software fix once before and couldn’t remember how to
fix it. The help desk closed at 6pm, so he kept calling, and then the help desk stopped taking his calls. He called a supervisor at minutes before 6 pm and got the fix. In the meantime, he was using my laptop because he didn't have one, and wanted to (1) check his email to see if he still had a copy of the software fix sent to him by the helpdesk, and/or (2) use a flash drive in my
laptop to download the software fix to load onto the box. His partner showed up around 6 pm and he brought in a laptop and they upgraded the box.
The box is hardwired to record 4 cameras and I only have two, so if I want it to cycle the cameras, I get two
They finished around 7pm, gave me a small users guide pamphlet with no hardware or software information, and left. I realized that they hadn't set me up to get internet access. The warranty for labor is 2 months, equipment a year.
09/04/2013 WED – followed up about the internet access, sent email to Proinstall4U@Yahoo.com since I (thought) was supposed to be able to access the feed online. No response.
10/11/2013 FRI - the camera died, and when I tried to reboot the system, the entire box died. I had checked the camera around 6am and it was fine. Going back to see what happened, it looked Camera1 started to
10/12/2013 SAT - He didn't show up and I texted him around 10:10 am to find out what was up. No response.
Aound 11:00 am I tried calling, but he didn’t answer and I couldn’t leave a vmail without a code. I texted him again. He called back and said he loaned out his van to his partner in
My husband followed up with an afternoon phone call and
10/13/2013 SUN - I texted him to see if he could come Monday, and he texted back saying he could come that day (Sunday) at 2pm. I told him (again) we couldn't do it. No response.
10/14/2013 MON - At 6:32 am I texted and asked how the day was looking. No response. Texted again saying if Monday wasn’t good to give me a day and time when he could come. No response.
Took another look at the box and when
have been pulled from one of the two jackets still in the box. Thought it might be the reason the camera started to slowly
9:45 a.m. tried to call
10/16/2013 WED, about 7pm, my husband tried to call
10/18/2013 FRI 5:30 am, sent a text to
10/19/2013 SAT 11am, one last shot, texted
10/20/2013 SUN No response, review submitted here and complaint to BBB.
11/11/2013 - BBB has tried to contact business 3 times with no response.”
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