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On May 25, 2013 we ordered Pembury carpet from the Soft Collection at The
The carpet has many visual defects after one year of use. There are loose threads on the seams and between the rooms. There are multiple spots in the nap where the weave has loosened and loops have pulled up from the surface. The carpet has a 20 year warranty.
On April 25, 2014 I sent a letter to three people at The
I received the following reply via EMail from The
On May 21, 2014 two members of
Seven weeks passed. I had not received any communication from The
Three weeks passed with no response. On
I am appalled by the lack of response from The
August 16, 2014
I recommend verifying the date of delivery a few days before you expect the item just to be sure the date is correct!
I would like emphasis that installers (
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