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Johnston Home Warranty Companies from people just like you.

F
"Horrible. The bathroom continues to leak. The Plumber who didn't respond to over 6 messages the past 5 days said they never received "APPROVAL" from" Choice to revist, despite our numerous messages about our toilet leaking and RUINING THE FLOORING IN OUR BATHROOM. Choice continues to do nothing. When escalating to a Supervisor we are told "there's nothing we can do" to expedite - really? After 5 days and 6 phone calls to the plumber AND numerous calls to CHOICE, they can't do anything?????? They contract with sub-par companies it seems. Once they sent an APPRENTICE out to fix something in our home and another time a "handy man". They work with trades that don't seem to know what they are doing. We have NEVER in TWO YEARS had anything repaired ONCE. They've always had to resend someone to refix, or fix, what the others did not. They are a uncarrying, unprofessional warranty company and now my floors are getting ruined, not to mention the water damage from a leaking toilet that is causing mildew and mold. Are they going to fix that and refloor our rooms as well???

-Denise D.

D
"We had bought a house in Texas, and about five days after we moved in, we had a major plumbing issue. I called
, only to find out that there" was a 21-day hold on our new policy. That had not been mentioned when I got the policy, and the reason for the hold was not explained when I called. When I spoke to another company, they said that we should indeed have been able to use the service right away. I am trying to call
to cancel the policy, but the customer service is quite slow. Especially at the phone number that one uses to cancel service, which is probably not something to be surprised at.

-Ron B.

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Local Articles in Johnston

7 components of a good home warranty

Home warranty companies are the number one most complained about category on Angie’s List. If you decide to purchase a warranty, look for the components of a good home warranty before signing the contract.

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Home warranties

Year after year home warranty companies have topped the Angie's List most complained about category list, with nearly half of member reports in this category rating these companies unfavorably. The key behind this appears to be an expectations gap between the companies and their clients regarding what is covered and whether service calls on covered items are entirely free.

blue house, windows, swing, green grass
Warranty Companies - Home

Is a home warranty worth it?

Attractive home
Warranty Companies - Home

Dear Angie: What are the differences between a home warranty on a new home and one for an existing home? – Kenneth E., Fort Mohave, Arizona

Verify your home warranty company before signing a service contract. (Photo courtesy of Darien Wilson)
Warranty Companies - Home

If you need home warranty advice, review these tips to understand how they work. Start with a reputable company and understand the contract.

Offering a home warranty when selling a house is a great way to garner interest in your property. (Photo by Summer Galyan)
Warranty Companies - Home

A home warranty is a good marketing tool for a home seller. Before you offer one to a potential homebuyer, make sure you do your research on the company.

Angie's Answers

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First, call your insurance company and tell them you do not want any proceeds paid to the contractor under your policy as you are not going with them.  This way they can not collect money on your behalf.  Insurance will typically have you sign a form for release of funds anyway but this is a good extra step to make sure your signature isn't forged.  Second, call the contractor and tell them you will not be needing their services afterall.  Did your husband pay a deposit?  If so it may be non-refundable.  Then follow up with a certified letter. 

 

An email as well doesn't hurt but some states don't yet recognize email as a form of communication for legally binding documentation.  This may have changed and I'm sure more states do recognize them as I haven't followed that topic elsewhere as much as I used to.  The contractor's office should be local.  A sure fire way to ensure they got the message is to deliver the letter to the office of the contractor and have someone at the office sign a duplicate stating it has been recieved and read.  There's no arguing whether they received it or not by doing that.

 

Hopefully you've learned your lesson about high pressure sales techniques and storm chasers looking for a quick buck.  Some people find out a much harder way.  While these guys may be legitimate you should always do your homework on a contractor before signing the contract.  Unless you have water running out of the house and the work has to be done on the spot it's not so much of an emergency that it can't wait until the next day.

 

Todd Shell

Todd's Home Services

San Antonio, TX

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Consider going to library an reading Consumer Reports rating on home insurance companies in your area.  For affordabilty elect the highest deductable you can stomach.  This will lower your premioum, I went thru Costco, they and Sam's Club can be a valuable resource for home and car insurance. Shop on line with your needs to save money.  Unless you have major assets forget large policy. For your gutter and roofing needs see my blog.
Jim Casper 

Home Warranty reviews in Johnston

C

Rating
My experience with
Johnston Home Warranty Companies Provider Name Locked
has me left with mixed emotions about whether to renew or go with another home warranty (hence the reason I am now on Angie's List). In the claims that I have submitted, they respond fairly quickly and let me know that I will be hearing from the contractor. Then typically the contractor calls within 24 hours and sets an appointment. However, the contractor seems to come out to assess, but does not have the proper equipment, or needs to send yet another person to assess the job. This makes me uncomfortable having to deal with multiple people coming inside my home, also having to take the time away from work to be home on each visit is not very convenient. The last claim we had a puddle of water under the carpet near our utility room, the contractor came out explained to my husband what he thought it could be related to, but said that he did not have the tools to test it. I waited a few days for a call back from the contractor or
Johnston Home Warranty Companies Provider Name Locked
but did not receive a response, so I called.
Johnston Home Warranty Companies Provider Name Locked
sent the same contractor back who stated that he did not think it would be a covered repair and told me to call the city to have them check the pipes under my home. Then the contactor called me back and told me to check the sump pump because he "forgot" to. Aside from the one particular contractor being slightly difficult to deal with, each time I call
Johnston Home Warranty Companies Provider Name Locked
they are personable and friendly with me. My warranty with them will be up in the next day or so and I just cannot decide if it's worth the money to remain with
Johnston Home Warranty Companies Provider Name Locked
or if I should take my chances on a new company.
Side note: I think Angie's List should have an "undecided" bullet where it asks if you would utilize the services again, because that is truly my answer.
- Heather M.
N

Rating
We had the warranty service provider come out to the house to inspect our HVAC system that had just started acting up a few days before. The first technician who came out indicated that we had a freon leak in our coil, and that it may have been a pre-existing condition with the unit. After discussing it with our fantastic warranty representative
Johnston Home Warranty Companies Provider Name Locked
, she decided it would be best to get a second opinion from another company. The warranty company sent out another company at
Johnston Home Warranty Companies Provider Name Locked
's direction, and that company let us know that it was unable to to determine when the problem had started. It was at this point that that company decide to step up and cover the replacement of our coil. Something that saved us about $3000.
This company has my loyalty, and I really appreciate the way they did the right thing when they could just have easily found a loop hole to get them out of it. Great company with a Great Team!
- Joe C.
F

Rating
Let me start by saying that there is very little choice on which home warranty you can purchase. It's either this or nothing. And something is better than nothing, right? Maybe. To date I have been without A/C since
Johnston Home Warranty Companies Provider Name Locked
8th (it is
Johnston Home Warranty Companies Provider Name Locked
28th today). I live in Texas where the heat index is currently 105 degrees and humidity prohibits opening windows.
For little things, this company is pretty good. And by little things, I mean very small issues like fixing a leaky toilet. For bigger issues, like A/C or electrical, it becomes very difficult for them to find a contractor willing to work with them. The problem is that they,
Johnston Home Warranty Companies Provider Name Locked
Warranty, underpay their contractors and demand a long authorization call (around 45 to 60 minutes) for the contractor to authenticate the repair. And of course, the contractor does not get paid for that hour they're on the phone waiting. The contractor also does not get paid for the time it takes to diagnose the problem, and when authorization is finally given, the rate they do get paid is below the going standard rate in your area.
So what happens? They can't find anyone to do the job because no one is willing to work with them. However, they're very proud of the fact that YOU can contract an out of network company and pay out of YOUR pocket. They will reimburse you, BUT the contractor still has to call for authorization before any work is done. So.... That means YOU have to find someone to diagnose the job for free and/or sit on the phone for an hour for free. It may be possible to find some one desperate for work with little or no experience or liability insurance, but any reputable company will ask to be reimbursed for the time they are on your job.
The people at
Johnston Home Warranty Companies Provider Name Locked
are very polite, but they don't get anything done in a timely matter. And when they do get something done, it's the wrong part, the wrong info or the wrong contractor. Having no A/C is considered an emergency with the temps are above 95. Well, here it it in the 100's and still no a/c because they can't find the parts. They can't authorize the A/C company to use their own parts.
Johnston Home Warranty Companies Provider Name Locked
has to find the part cheaper somewhere else. So much for an emergency!
Having no electrical power going to your a/c unit is not considered an emergency. They will respond within 24 to 72 hours. I'm not sure where the logic is in that.
I am currently waiting on an electrician who I will pay out of pocket. Even though
Johnston Home Warranty Companies Provider Name Locked
has acknowledged that they can't find anyone willing to comply with their demands, I am not covered for reimbursement if the contractor doesn't call after doing the diagnostics but before doing the job.
I could go on and on about their silly loop holes, but there is really no point. They refuse to deviate from their guide lines for any reason. They take their time and make things so difficult on the homeowner, that in the end, the homeowner must give up in order to get the job done. In my case, I've held out as long as I can with no A/C. I can't wait any longer, so I will pay for it out of pocket.
I wish I had known 20 days ago that I would end up paying out of pocket. At least the A/C electrical would have been repaired by now.

- Patricia A.
F

Rating
We have had to use this company twice for repairs. Both times it was like pulling teeth to get them to make the repairs. The first time we had to deal with them was when our water heater went out. They originally refused to perform any work or reimburse us the money we paid for a new water heater because we had been in the house less than a month. This was eventually resolved a few months after the fact after both realtor parties said they would stop using them if they did not make it good.
We also had to deal with them last night/today. Our AC unit had gone out, and knowing how much of a pain they were to deal with we decided to go with an outside contractor to get it fixed ASAP. After trying to do repairs the serviceman confirmed the AC unit compressor was dead and would need replaced. After finding this out I called the warranty company twice last night with no answer or response after an hour. I called again first thing this morning and found out they do not consider AC to be an emergency (try telling that to the inhabitants of a house with no AC and close to 90* heat outside). They also said we had to go with their contractors despite having two quotes for repairs that could be done ASAP. Instead we have to wait at least a day if not more for their contractor to come out while my wife and little one are forced to sit there in the heat.
I will never use them again as they are the absolute worst company to deal with. I've had better experiences with Comcast reps, and that's saying something.
- Matt F.
F

Rating
AHS is almost comical in the service providers that they contract with....the first one did not respond for 3 days (probably explains why they have 32 of 33 horrible ratings on Yelp) and the second one is trying to figure out when they can fit it in their schedule. Every time you contact them there is at least a 20 minute wait to speak to someone, and then another 10-15 minutes re-explaining what needs to be done.
- Gina T.
D

Rating
my mother subscribed to AHS to help maintain her 35 year old home which she moved in to 15 years ago. It seemed reasonable to protect against failures. I cancelled after 2013 for the following reasons:1 contractors aren't the least invested in a continuing relationship with the customer only with AHS and just barely at that. 2. contractors are unable to "modify" the installations- this resulted in multiple a/c drain overflows onto the ceilings below the units. After multiple service calls over a number of years, I noticed that there was no slope to the drain line! I loosened a retaining strap to give the line some drop and haven't had a problem in several years. I should be charging them!
When I called up AHS to quit they read from their data that they had saved us close to $50,000! Okay, shameless liars. I quit and din't look back. They should have been paying me. How they stay in business is a mystery to me. They are very high. I won't deal anymore with them or their sister companies as soon as I can get away from Terminex even they are headquartered in Memphis.

- John C.
F

Rating
AHS was suppose to repair a non operating AC system. First call, which took AHS 35 minutes to answer, resulted AHS assigning a local contractor to fix my AC. That contractor was suppose to call me the following day. No call so I called the contractor. Got his voice mail. Over the next two days, I called AHS 5 times with an average wait time for AHS to answer each call of 35-40 minutes. Two of these calls resulted in AHS saying they had contacted their contractor and they would contact me shortly. No call from contractor so I drove to the office of the contractor. Surprise, that address was an apartment building. Called AHS again. Waited 45 minutes for ARS to answer. Said I wanted to speak to a supervisor. AHS' response was that I could not speak to a supervisor. Then AHS informed me the contractor was on "hold", which meant AHS was not utilizing that contractor.
New contractor was assigned who was located almost 2 hours away. I asked for a contractor to be assigned from the local area. AHS said I had to use the assigned contractor. That contractor completed the job and was a pleasure to work with. Total down time for my AC in
Johnston Home Warranty Companies Provider Name Locked
was 2 weeks. Total time I spent waiting for AHS to answer my phone calls was about 3.5 hours.
After work was done, I called AHS to cancel my contract. They said someone from their cancelation department would call me in 24 hours. 24 hours passed and no call. So I called AHS only to learn no record existed of my previous day's call. AHS said they would cancel. I did not trust them to cancel so I called VISA who said they would put a stop on any payment requests from AHS.
I had to give them a "F" rating but would have rated them lower if I could have. This is unfortunate as AHS in the past AHS had good customer service. I hear similar complaints from others who are using AHS. I believe their customer service management team needs to be replaced.
- Robert I.
N

Rating
We have used CHOICE on several occasions. They always get someone out to check on the problem right away. Occasionally there is a little hiccup in getting a problem resolved (part not available, etc.) but usually these are things that CHOICE does not have any direct control over.
- Taina T.

Home Warranty Companies in Johnston, RI

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

American Home Shield

889 Ridge Lake Blvd

American Residential Warranty

901 NW 51st St Ste 100

AVolutions (Mobile & Home Electronics LLC)

86 Follett Street
East Providence

gasman inc.

203 Easton Ave
Warwick

Stateside Vinyl Siding Co

651 Cottage St
Pawtucket

Surface Link Corp

4200 Lafayette Center Drive

United Sewer & Drain

431 Pawtucket Ave
Pawtucket

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