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F
"They must be desperate to squeeze the last possible dollar out of dissatisfied customers. This is what I experienced… **over an hour and 40 minutes on the" phone just trying to notify them that I was cancelling and switching providers (I was completely paid up, a month in advance); ** transferred to 3 different "specialists"; **placed on hold twice, and disconnected once - total wait times on hold 31 minutes; **repeated efforts to offer "free" temporary programming to keep me as a customer; **and bad-mouthing other providers, which I already told them was useless, since the installers were already almost finished installing Direct
, **and then, finally, I was told by a rather rude young man that if I really wanted to switch, I would be charged $10.00 ea. for boxes and labeling for each separate piece of equipment (I would need 5 separate boxes for 2 hoppers and 3 joeys), ** OR I could DRIVE to
Paso (from Granbury, Texas - an 8 hour drive) to drop them off myself (supposedly the nearest distribution center). I told him that I would arrange to send the equipment on my own without their boxes, and he grudgingly agreed that I could do that and gave me the address in
Paso. He also admitted, after being prompted to do so, that I did indeed have a credit coming from them for the unused portion of this month (I had direct auto pay with a credit card, and have had for nearly 3 years.) Then, after I told him I would arrange to get the equipment to them myself, without paying their return fees, he told me I'd better do it fast, because they would charge me between $30.00 and $290.00 PER PIECE of equipment if they didn't receive it within 30 days. REALLY? The retailer/installation company that installed the Dish equipment had already told me that they would take care of sending the equipment back to Dish for me, and had already picked up the equipment (at no expense to me). Then, just moments after my phone conversation with the rude young man from Dish, I received the following email: From: DISH [mailto:dishnetwork@dishnetworkmail.com] Sent: Saturday, January 17, 2015 12:58 PM To: xxxxxxxxxx@gmail.com Subject: You have cancelled your DISH service Account Number: xxxxxxxxx
xxxxxxxxx, You have cancelled your DISH service. Per our conversation, a return fee has been added to your DISH account for each box required to return your equipment. We appreciate your business and hope you will consider returning soon. If you did not intend to cancel or change your mind, please call 800-333-DISH (800-333-3474). Thank you, DISH So very frustrating and unnecessary, and a waste of time for me AND for them. What a way to treat customers who have been with them for years. I certainly hope they don't expect any of us to ever use their service again. IF this is even legal, or in the fine print somewhere (I haven't found it), it is extortion and should be exposed. With all the unhappy customers out there right now, they need to be aware of what to expect, and get ready for a fight. I have already spoken to my credit card company, removed my card and withdrawn it from auto pay on their website. It is important to do that BEFORE you notify them that you want to cancel, because they shut down your online access to your account information instantly after you speak with them. Fortunately, I had already pulled the info. I think a lot of folks would be livid if this happened to them. Very bad, unethical, and possibly illegal practices. I'll leave it to you to check that out.

-Janice S.

A
"See above Angie's List -please contact me about your practice of aggressively pursuing reviews that were begun in error, and how a member can cancel a review.

-Mary J.

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Local Articles in West Chester

As the digital age improves, there are more options when it comes to choosing a TV service. Cable and satellite offer homeowners the choice of service, channels and the chance to build a plan according to their preference and budget. (Photo courtesy of Angie’s List member Jeremy I.)

Cable and satellite TV

The variety of home entertainment options continues to increase as stations are added and TV technology advances. It's important to do your homework before choosing a television service provider.

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

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Architects & Building Design, Billiard Table Repair, Billiard Table Sales, Builders - Homes, Carpentry - Unfinished, Carpentry - Woodworking, Closets, Entertainment/Parties, Epoxy Flooring, Handymen, Hardware & Home Improvement Stores, Interior Design & Decorating, Remodeling - Basements, Remodeling - General, Stereo & Home Theater Systems, TV Sales, TV Service - Cable, TV Service - Satellite

Consider your home's layout to decide if an existing space can be converted into a game room or if you'll need to add on.

satellite dish
TV Service - Satellite

Are you planning to install a satellite dish at your home? It can be hard to determine which company to hire. Consider the following tips for hiring a provider.

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Internet Service, Phone Service - Cellular, TV Service - Cable, Phone Service - Landline, TV Service - Satellite

Internet, TV and phone services are some of the most complained about categories on Angie's List, but experts say patience and persistence pay off when dealing with telecommunications providers.

Angie's Answers

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Hello, this is Kyle K from the Member Care Department.

It sounds like you'll need the services of a handyman.  After you've signed in to www.angieslist.com, try searching "Handymen" using the "Search the List" tab in the main green navigation bar.
 
If you would like to see some Angie's List search results for handymen in your area in this forum, please let me know by responding in line with this Q&A by submitting a new answer.
 
You can also reach us at memberservices@angieslist.com or toll-free at 1-866-783-2980 to speak with a live representative. Our call center hours are Monday through Friday 8:30 am-8:15 pm Eastern Time or Saturday from 8:30 am-3:00 pm ET.

Thanks for writing! - Kyle K
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Satellite Tv reviews in West Chester

A

Rating
They let me know that the coupon was needed.
West Chester Satellite Tv Providers Provider Name Locked
went above and beyond the call of duty . He learned how the system worked and did a great job.
- Cheryll K.
D

Rating
I called Direct
West Chester Satellite Tv Providers Provider Name Locked
on 12/29/1014 to set up an appointment for the installation of an HD receiver for our newly purchased flat screen. The appointment was set for 12/31/2014 between 12 and 4. The tech called me early on 12/31 and asked if he could come on as he was in the area. I said yes and he arrived within 30 minutes. he installed the receiver and told me he had programmed the remote. He was here about an hour. He also went up on the roof to adjust the dish as he said it was out of alignment. Later that day I tried the
West Chester Satellite Tv Providers Provider Name Locked
and found that one of the functions did not work. I called the tech at the number on the card he had given me. He said he would stop by before the day was up to adjust it. He didn't. Also my daughter went out in our back yard and found a large metal piece from the dish that he had apparently thrown off the yard and "forgotten" to pick up. What if we had mowed over this with our mower? On Friday (1/2) I called the tech again. He said he had forgotten to come and would come on Monday (1/5) between 8 and 9 AM. He didn't. I called his number twice more and my call was never returned. Also on 1/2 I called the Direct
West Chester Satellite Tv Providers Provider Name Locked
office to complain. The man tried to help me but was not able to. I asked that a tech be sent back out but was told they didn't do that for remote controls. I told them it wasn't the remote ; it was the install of the remote control. The man said no that I would just have to live with it. On Monday 1/5 I called Direct
West Chester Satellite Tv Providers Provider Name Locked
again to complain about the tech not returning my call. I got someone who was in Louisiana. I went through the entire story again and she said that I couldn't complain about the service as it had been over 72 hours. Apparently one has to complain within 72 hours, but no one tells you that. I reminded her that I had called on Friday 1/2 but she said there was no evidence of such a call. Imagine that! She offered to send me a new remote and a new receiver but said I would have to install them myself. I told her no - not to send them. She also said that there was probably something wrong with my
West Chester Satellite Tv Providers Provider Name Locked
and that I should call the manufacturer. I asked again for a tech to be sent out and told her that I would pay. She said no that they didn't do that. In desperation I called the manufacturer and I discovered that there were wires that had never been hooked up. I am not a
West Chester Satellite Tv Providers Provider Name Locked
installer or repairperson. By the way the new remote control and receiver that I distinctly told her not to send arrived at my house yesterday, so this morning I had to cart these two items to the post office and mail them back!! I have been a Direct
West Chester Satellite Tv Providers Provider Name Locked
customer for 13 years and this is how I get treated. What horrible service!
- Angela B.
A

Rating
They answered all questions and gave us plenty of info regarding the new service. They were on time when they came out to install. Any time we've had an issue or question, they've answered or answered it quickly.
- stacy C.
A

Rating
It went great - when they arrived, we discussed options for running the new wires and came to a solution that worked best for me. They reviewed everything they were going to do with me and even removed the old wiring and antennas. They arrived on time and worked diligently - completing the work in just a few hours. They were great at explaining everything and very courteous and friendly.
- Linda T.
A

Rating
Awesome service. Customer service is great and very responsive. I love Dish and am very glad I switched.
- Rebecca Y.
A

Rating
The technician was extremely, thorough, knowledgeable when answering questions, and professional in his mannerisms/overall customer service approach.
- Traci K.
A

Rating
Technician called prior to arrival, and arrived on time. Quickly diagnosed why TV in one room was not responding to the proper remote and resolved the problem.
- MARY B.
A

Rating
Two installers spent a couple of hours hooking up 4 DVRs in the house. Tested all and have instructions before leaving.
- JAY O.

All Satellite Tv Providers in West Chester, PA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A1 Quality Electric

211 S St
Philadelphia

ADT Willow Grove

2300 Computer Rd # A7
Willow Grove

AK Security Solutions

29720 Quinkert St

American Choice Installations

3217 morrell ave
Philadelphia

Comcast

207 S 15th St
Philadelphia

Comcast Audubon

130 Black Horse Pike

Comcast Blackwood

3370 State Highway 42 N

Comcast Browns Mills

558 Lakehurst Road

Comcast Cherry Hill

1250 Berlin Road

Comcast Gloucester City

520 Monmouth Street

Comcast Maple Shade

30 West Main Street

Comcast Moorestown

650 Centerton Road

Comcast Newark

210 S College Ave

Comcast Penns Grove

16 S Broad St

Comcast Philadelphia

32-58 N 17th St
Philadelphia

Comcast Philadelphia

1320 Chestnut St
Philadelphia

Comcast Philadelphia

1601 Chestnut St
Philadelphia

Comcast Philadelphia

1601 Chestnut St
Philadelphia

Comcast Pitman

144 South Broadway

Comcast Springfield

Ste 303, 1001 Baltimore Pike Springfield, PA
Springfield

Comcast Springfield

Ste 303, 1001 Baltimore Pike Springfield, PA
Springfield

Comcast Trenton

940 Prospect Street

Comcast Trenton

940 Prospect Street, Trenton, NJ

Comcast Trenton

940 Prospect Street, Trenton, NJ

Comcast Turnersville

129 Johnson Rd # 2

Digital Card Inc. - Chill AV

303 Corporate Drive East
Langhorne

Directv Philadelphia

2-6 N Juniper St
Philadelphia

Dish Network Philadelphia

2612 E Ontario St
Philadelphia

DSL Philadelphia

Philadelphia

Easy Phone Central

915 Germantown Pike
Plymouth Meeting

Flemington Electronics

264 North Highway 202-31

Guardian Protection Svcs

174 Thorn Hill Rd
Warrendale

Hide A Wire Inc

6029 Rising Sun Ave
Philadelphia

MK3 Enterprises, LLC

2511 Saint Peters Road
Pottstown

OhmComm, Inc.

619 Washington Ave
Philadelphia

Premier Electricians

726 anderson ave
Drexel Hill

Schultz Technology Solutions, LLC

3117 W. Ridge Pike
Pottstown

SECURITY ON-LINE SYSTEMS INC

22 E MT PLEASANT AVE
Ambler

Spencer Sight & Sound

4031 Bethlehem Pike

Sweeney Electronics

455 Dorothy Drive
King Of Prussia

Technology Made Easy

308 Stanwood Rd
Fairless Hills

Time Warner Philadelphia

3 E Penn Square
Philadelphia

Verizon

1717 Arch St
Philadelphia

Verizon Fios Avondale

Verizon Fios Avondale
Avondale

Verizon Fios Bear

1010-1030 Bear Corbitt Rd

Verizon Fios Glenside

11 Wesley Ave
Glenside

Verizon Fios Kennett Square

138 Onix Drive
Kennett Square

Verizon Fios Lawrence Twp

3350 US Highway 1

Verizon Fios Middletown

1-99 Delaware 299

Verizon Fios Morrisville

234 Stockham Avenue
Morrisville

Verizon Fios New Castle

699-745 Old Ferry Cut-Off

Verizon Fios Newark

112-140 State Road 2 Bus

Verizon Fios Philadelphia

1300-1320 Arch St
Philadelphia

Verizon Fios Port Penn

105 W Merchant St

Verizon Fios Rockland

850 Mt Lebanon Rd

Verizon Fios Trenton

100 Whittaker Ave

Verizon Fios Trenton

3635 Quakerbridge Road

Verizon Fios Wilmington

3900 N Washington St # 2

Verizon Fios Yorklyn

109 Quaker Hill Ln

VERIZON WIRELESS

PO BOX 25505
Lehigh Valley

We Hang TVs

Shipley Road

WIRE MANAGEMENT

443 PROSPECT AVE
Horsham

WIRELESS ZONE

316 E. Main St

www.toohnetwork.com

1235 cayuga street

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