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Overall we couldn't be happier! Thank you for a wonderful experience & a beautiful outcome!!!
It was a pleasure to do business with a contractor of this quality.
November 2013 with some items needing corrections afterwards.
Texas Pool and Patio – TPP did correct
several items such as the garage door replacement (one of their contractors ran
into it) and the deck re-sprayed (due to discoloring).
However they told us the white spots in
the bottom of the pool needed to be addressed when the weather warmed up. When it started to reach 90+ degrees I’ve
called, emailed and texted several times with no resolution.
In the beginning we choose TPP because
they had the best vision for our backyard, but after getting us to sign the
contract, we didn’t hear from them until I became concerned enough to contact
Our foreman did a very good job of
communicating with us once he was assigned to our project and we feel he did a
really good job on our project but once our job was over we were supposed to
contact the office. Now we are back to
lack of communication and lack of customer service and resolutions.
Then some subcontractors he hired to move the dirt showed up the next day and shoveled it in the pool, where it went down our main drain. He said he'd plugged the main drain, but the contractor we've hired to fix it said that it was not plugged. Then the subcontractors told us that they had not been paid and
Although we had been frustrated with the delays for some time, not being able to contact him and having to pay his subcontractors was the last straw so we sent him an email telling him we were disappointed and did not want to proceed with him.
He called back with a lot of excuses about everything that had gone on, even going so far as to accuse the subcontractors of lying to us. We had a moment of uncertainty, so we told him not to come back while we considered our options. We had someone else come in to take a look at what had been done so far and what it would take to fix it. We also had someone quote us on the dirt and found out the price he gave as as the reason to justify asking for more money was greatly inflated.
Based on what we learned, we decided not to allow
Throughout the entire time period from when we first got a quote to finally calling it quits we'd had difficulty getting him to show up when he said he would. A job that should have taken 3 weeks stretched into 6 weeks and wasn't even a third of the way complete.
We initially found
We now have a new contractor to do the job and he had to re-pipe the main drain. Things are going well and in 1/2 day of work he has already accomplished more on the job than
We think we're the best, and we can prove it.
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