"I can't say enough about the professionalism of the home office of
! I would use them again in spite of real glitch. Glitches can happen to anyone, but not everyone responds so quickly, fully, without hesitation to rectify ...more it.
So, here is what happened... I think the vacuum they used wasn't working as well as usual because, while the chimney sweep DID spread out a tarp around the chimney, the vacuum did not suck the soot fully from the air as it came out of the chimney. Yikes - soot floating everywhere!
This could have been a nightmare. And, while it was a little inconvenient, it wasn't so bad because of how they responded. Amber (at the office) did EVERYTHING immediately to get my house back in order.
asked what I wanted and accommodated me fully - sending out a top notch dynamic duo to clean my living room and dining room, a rug cleaner of my choice (driving out to pay them personally to ensure that I didn't have to wait for service), and paid for me to dry clean all my pillow cases and cushions. They would have sent delivery people for everything if I'd preferred. Really - you can't ask for more. Accidents happen. Mistakes are made.
went the extra mile to retain me as a customer. Oh... and my chimney is now clean ;) "
Rated Review by Patrick D.
"Made an appointment. His helper was out that day and
was on time, surmised my predicament and did everything himself and had it done in a few short hours which caused him to run a little late for his next appointment, whom he called ...more to inform. Very impressed and satisfied. He was courteous, professional and knew his stuff. He cleaned up and did not leave any mess outside nor did he create any damage to the roof. He came back out a few weeks later just to check everything. "
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Industry experts recommend an annual inspection and cleaning as needed, generally every year or two depending on how much use the fireplace gets.
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Sample Chimney Repair Services Reviews
"They showed up the morning they said they would and the man that gave me the quote for the repair was there doing the job with a second man. The two men finished the job on the second day and when they left everything was as clean as before the got there.
were very professional, working hard, efficiently and non-stop, even in the heat. They were not able to finish the job within the 2 day estimate but returned and completed the job doing excellent work and the job turned out better than we expected. They were neat and ...more their cleanup made it so you would hardly believe they had been here. I am considering their services for additional repairs to another chimney and would highly recommend their services. "
"I found this company on Angie's List. The company was easy to work with and charged a highly reasonable price for a woodstove. They answer their phones, we scheduled an appointment, they called the day before to confirm, and the men arrived within the 2-hour window. They checked everything out, they cleaned the chimney, and they said everything ...more looked good. They did not urge me to buy or do anything else like other companies. They were efficient, professional, competent, and thorough. It was a pleasure doing business with this company. I would definitely use them again and recommend them highly. "
"Provider did a fine job with the chimney sweep and inspection, and the workers were punctual and very neat. I was later sent an estimate for upgrades to my fireplace totaling almost $5000. I found a local company to do the work for less than $2000. The representative at the company who ultimately did the work for me was of the opinion that
"It went extremely well. Kevon, the project manager, was exceptionally knowledgeable and capable and he performed all of the technically challenging tasks himself. Candidly,
presented the optimal solution at the lowest bid. Other contractors either only wanted to provide a cosmetic fix or recommended rebuilding a considerable ...more amount of the chimneys that was not necessary. Although this was an expensive project undertaking, I felt that
provided a cost effective solution that will provide lifetime serviceability for my chimneys. I cannot speak highly enough in regard to their expertise and professionalism. As well, their entire team was prompt, courteous, and professionally presented themselves. "
and his 2 helpers were very professional. They showed up on time, were prepared with all the supplies and tools they needed and immediately went to work. I was expecting them to be there all day, but the were very efficient and completed the work by early afternoon. I was especially impressed with the way they cleaned up after ...more they were finished. All the debris was picked up and they watered down the driveway and front sidewalk to ensure all the dirt was removed. The were very careful not to trample on any plants etc. I enjoyed working with
...he even took a photo of the before and after work so I could see the results. Very pleased with the quality of the work and company. I plan to hire them again next month to do another project. "
"The team did a great job of diagnosing the issues and putting together a competitive proposal (was the most thorough, knowledgeable, and fairly priced proposal of the 7 I received). The work was also very high quality - no major signs of their work (they cleaned everything up) except the fact that the masonry was now all caulked, sealed and flashed ...more correctly, unlike the work of our original builder!
Only complaint I have to mention was scheduling. These guys wanted to leave things very open ended and just text me a couple days before they would like to come. At one point I thought I got them to agree to a date a few weeks in advance, but they ended up texting me just a day or two before they needed to come out. They needed to make two trips so I went through this twice several weeks apart with only last minute notice - not ideal for a couple with demanding jobs! I get that
has a hard time predicting their exact availability long in advance, but was a little bit frustrating. That said, I'm very happy with their work and would hire them again if I have any ongoing issues with my home. "