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When I cancelled service effective August 13, I was told that I would be charged through the end of August. That is not acceptable. I will not pay for services that I will not receive.
To top all of this off after 15 years of using your service they say I will be billed $70 dollars to pick up their two containers. I do not care if they are picked up are not. This is totally unacceptable. To the best of my memory, I was charged a delivery fee to get them. I will not pay to have them picked up.
Republic also would not cancel based on my phone call. I had to send a written request. When I ordered services, you did not ask for written confirmation.
I will update as soon as I know what I am billed.
I switched to another company that is charging $90 less per quarter than Republic. They are also less strict and will pick up trash that is not in a container (bags, lawn trimmings, limbs, etc.)
The overall rating of "C" is mostly due to the price. Also, we never knew if trash would be picked up early or later in the day.
The service rep was pleasant and professional.
was fast, thorough and very pleasant. I would strongly recommend
I wanted to point out their professionalism and immediate response and also their willingness to accommodate. Good service provider from my perspective, even though I did not use their services.
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