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Local Articles in Monroe Township
Communication Contractor reviews in Monroe Township
I called A+ the next day and told He said "hold on, let me check that work order..." He came back on the phone and said that the screw was loose when they were working on it. I said there wasn't a problem before I brought it in. He said to bring it in and he would look at it.
The next day, I brought it in and he looked at it. While looking at it, he helped another customer and answered the phone a couple of times. He said that he could order a replacement, but it would cost us more. I asked him why he thinks we should pay for the repair if they were responsible for it. He said that he wouldn't charge me for the repair ONLY if he could undo the previous repairs he made to the laptop. He said that the piece of plastic wasn't broken intentionally and we should be grateful that he took off the price of labor for the hard-drive upgrade. I reminded him that I wasn't notified about the broken piece when they first called me (which ”
The negative.. they actually emphasize prompt repairs and more important PROMPT replies to customer in their Ad..which is kind of funny.. For one they hardly return calls which you have to go thru a answering service.. the first day I was told to check in ..no call back.. so days later attempted another call returned about 10 hrs later..and so it went again. .Computer is back working well but one question or glitch I need to ask and
On the whole they do a very good job and hoping this was just a busy time for them. .but i'd have to honestly think twice as to if I want to put up with having to wait for a return call or no call back..and to always have to talk to an answering service.
Communication Services in Monroe Township, PA
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