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The project went off without a hitch. The first week was going very smooth. Then, two to three weeks in, we noticed that the foreman of the job NEVER showed up at 8am as we were told he would. However, we were still being billed for a start time of 8am. When this was brought to his attention he used the excuse that he was getting supplies for the basement. When you are paying hourly, DAILY trips to the hardware store should be avoided.
As weeks went on we continued to pay the labor rate that was due each week. We also kept a log of their hours. On a few occasions we had to contact
During this time we began to grow more and more skeptical of
As stated in the letter below we were also periodically billed for in stock supplies. These were items that
We had problems with the quality in multiple areas of this project as well. Several of these issues were never resolved. In some instances where the problem was resolved, we were billed for materials used to correct them. In the end we are still left with a damaged bar top, a horrific stain job, and a basement that is still not totally finished.
I could go on and on about how disappointed we are with
See below for the actual letter sent to
August 2, 2013
Harrisburg, PA 17112
We are writing to you because we have tried to contact you by phone many times without success. We reviewed your final cost sheet and there are several issues we need to discuss with you regarding some of the charges accrued during our basement project.
We would first like to start by addressing your number of man hours. We paid you for the number of man hours that were recorded and agreed upon weekly. Your final cost sheet reads that you worked many more hours than you actually did. There were several weeks where you miscalculated man hours; we brought this to your attention and each time you stated that the additional money would go toward in-stock supplies. This amount totaled $1,150.00. We also paid you $1,150.00 specifically for in-stock supplies. According to your cost final cost sheet, we owed $320.00 total for in-stock supplies.
Please see the attached spreadsheet showing our timeline of man hours, allowance, and in-stock supply payments for each week; along with a column showing individual payments made for each item as agreed upon by both parties.
The second item we would like to discuss with you is your list of receipts. You charged us for items that either did not pertain to our basement or items that were intended for use in our basement and never were. You said you would correct these mistakes. After reviewing your corrected list of receipts there are still a number of outstanding items. Please see the attached list of receipts that you supplied to us. We highlighted each discrepancy that must be addressed.
Included in your receipts is your supply list needed to correct the unsatisfactory stain work that was done. You indicated to us that this would be corrected at “no charge, of course”. Therefore we should not be billed for these items or any additional stain we had to purchase to correct this.
According to your cost sheet it reads that you were under budget on materials. This is due to the fact that we purchased many of the supplies ourselves, including all drop ceiling supplies, many oak wood supplies, fasteners, drywall, electrical supplies, these are just to name a few. All of these were in your original estimate.
According to your cost sheet you were over budget on man hours. For one, your man hours listed is incorrect. Also I helped with a number of tasks that were to decrease the number of man hours. The list includes tiling the bar, priming, staining, vacuuming the job site almost daily, and more. At your request we even purchased pre-stained oak paneling to save money on man hours. The final cost sheet reads that we had an excessive amount of requests which is not true. We added insulation, an outlet in the storage room, and a few recessed lights prior to dry walling, most other upgrades were done at your request and were not to add additional man hours. You never even finished the job. You still had at least two good weeks of work to install a drop ceiling and polyurethane, including a few other tasks that were never completed.
According to your cost sheet a number of contractors held you up, that is also not true. In fact, we had to put off flooring due to the poor stain job being corrected. You also stated that waiting on supplies was also a problem. Most of these issues were due to you miscalculating special order items: bar tile & stain, or adding special order items such as the pre-stained wood panels.
We also encountered many issues relating to the quality of work provided. Below are just a few of the issues that cost us time, money, or both:
- Grinder pit was obviously not tested. This caused a back up of water and urine in our storage room.
- The cable line and splitter used for the poker room television were not of proper type. This was confirmed by two reputable companies. This was another $50 on top of your labor and material costs.
- Horrific stain job due to lack of knowledge pertaining to finish work. This caused a huge delay and increased our material cost.
- Multiple issues with bathroom plumbing. The toilet should have been plumbed before drywall work was completed. This added to your man hours.
- Priming and trim work in storage rooms. You were specifically told to focus on finished area.
- Damaging two ceiling tiles. Because of this we had to purchase an additional case of tiles.
- We spent many hours reviewing & correcting mistakes you made relating to man hours and receipts. This should be your job, not ours.
- Stain carelessly splattered on ceramic tile bar top. This cannot be removed from grout.
- Passing low and high voltage wires thru same electrical box with no dividers. This is against code and would not pass a home inspection.
- Excessive trips to hardware stores on our time.
We also noticed that you purchased a number of personal items with merchandise credit. Was this store credit from our returns?
If so, not only is it unethical, you did this on our time. We also noticed that you purchased two additional shop lights & bulbs with our money, took them with you and never credited us.
Your final week of labor consisted of installing a toilet, removing a single piece of trim, and adding an outlet to an unfinished room. There is no reason why this should have taken any more than a total of five hours. Plumbing the toilet should have been done before the drywall was installed just like the sink.
In closing we would like to express how disappointed we are in your honesty and the quality of work provided in certain areas. However, we would like to give you one last opportunity to rectify this situation. Please review our final cost sheet and highlighted receipts. You have 30 days from the receipt of this letter to contact us so we can come up with an agreement on how much is owed to us. If we do not hear from you by then our lawyer is requesting that we forward all information over to him. We will also explore all avenues in making sure we get the word out about our experience with your business.
When they came on Monday they were very professional and got straight to work. I was impressed about how organized they were, they knew exactly what they were doing and they did it right away. The process took three days, and thankfully heat or rain were not a big factor. During the repair Sheveco came to me and told me of other improvements to my roof I could do to better help my home. They recommended to me a wind turbine for the roof to help suck the hot air from the house out because I did not have any ventilation in my house. We decided to go with that process and I am so grateful they recommended that and we did it because when I am upstairs in my house it is no long hot and I can tell the air flows better in my home. I think this will help with my heating and cooling bills as well!!
I choose a red color for my roof shringles and it look absolutely amazing. My friends who come over to visit actually pass my house because they do not recognize it. When I take walks with my family around the neighborhood, my neighbors stop me and compliment my roof. My new roof really makes a great impression of my neighborhood and my family. I want to thank
He kept the work progressing at an excellent pace, consulted me as necessary, I made one site visit about mid-way through the job, we discussed the progress and a few additions/changes and trusted him to complete the job as we discussed. He also sent photos by email along the way. The result was described by both my brother who did the final site visit and a realtor who had rented the house for me previously as "amazing", "gorgeous", and more.
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