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Over 441 reviews for
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"st flue whentheyneSandwich Fireplace had been recommended to me by a friend who had a gas fireplace insert installed the previous year. I liked her fireplace and" after shopping at other fireplace stores decided on
because of her recommendation and their selection.
, the salesperson was very friendly and appeared knowledgeable. I made the purchase on April 1, 2014. On April 25 I called
to help me arrange for the plumber who did their gas connections so that the necessary gas work would be completed before the installation. On April 30th,
, their employee who does the insert installations arrived with the unit to install it. Over the next couple of weeks the installation continued in multiple visits by the electrician, the employees who installed the flues, and the town inspector. The
employees would usually be late, by several hours, necessitating me to call
to try to find out if they were coming. No apologies for their tardiness and no one ever called to tell me that they would be late or not show up. By the middle of June, I was still waiting for a piece of trim and my remote control. Since it was summer, I did not mind waiting. However, I had to call
once a week receive an update on the status of the trim. Aftersix weeks he did not take my calls since he was afraid I would be angry with him and so
, the owner took my calls. It turns out, that neither
knew where the person who fabricates the trim had gone or if he was still working for them! I had,by then, surmised that their business practices left a lot to be desired, by I was shocked to find out that they had no idea when my fireplace installation would be completed. Finally, by the end of June,the fabricator was located and my installation was completed two weeks later, along with the delivery of my remote control. Over two months from the day they started installation and over three months since I ordered the fireplace, was the work completed. Then the real troubles began. At the end of October, I started using the fireplace and it started "ghosting", going out within a minute of turning it on and extinguishing the pilot light with it. After trying to restart the pilot light, the handle to the pilot light fell off. I called to have
come by to repair it and I was told it would be at least two weeks! I stated that that was unacceptable, that it was a new fireplace and I had only used it a couple of times.
came out the next day while on his lunch break, fixed the pilot light handle and had it working again. A few days later,I used it again and it went out again. This happened repeatedly and once when trying to relight the fireplace a huge ball of orange flame crashed against the glass window. Fortunately it did not break it. After one more visit a week later by
, he arranged to have the young man,
, come by and take a look at the flues. It was now almost Thanksgiving.
came into the house, after examining the flues and said it was his fault, he had crushed the exhaust flue when he had put the cap on. Unfortunately, two months later, the same thing has happened again. The pilot light handle has fallen off and the fireplace is ghosting. I spent $4,000 and put up with a great deal of aggravation and still do not have a working fireplace.

-Odin T.

"If there was an additional service that needed to be done, that was an additional charge. I wasn't crazy about that because I thought it was all included in" the deal, but I needed it done and they did a good job. 2 different techs showed up 2 different times. Overall, I was really happy with them. They came on time and were at my home for less than an hour each time. They were very thorough, too.

-Richard S.

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Local Articles in Dickson City

snowy house

The Angie's List Guide to Winter Maintenance

It's the time of year when the winter weather can take a toll. Follow this winter maintenance checklist to protect your home, your car and your health.

wood fireplace showroom (Photo by Brandon Smith)


Most people enjoy sitting in front of a fire on a cold day, but traditional, wood-burning fireplaces come with a few disadvantages. They tend to waste energy, require maintenance and pose some risk. Read this guide to discover several alternatives that provide the same ambiance, but with fewer downsides.

Outdoor kitchen charlotte
Landscaping - Hardscaping & Pavers, Fireplaces, Masonry

An appetizing patio and fireplace accent the main course in this backyard

Converting to wood-burning is a simple process for fireplaces with gas-log inserts. (Photo courtesy of Angie's List member Chad O. of Orlando, Fla.)

Do you love the smell of wood burning while you're curled up next to a fire? Consider converting your gas fireplace to wood. Here's how much it costs.

Before converting to wood, check out products in person. (Photo courtesy of Angie's List member Paul M. of Cleveland Heights, Ohio)

Ready to cozy up to a new fireplace this winter? Before you hire someone for the work, make sure to ask your potential contractor these four questions.

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Contractors say homeowners with this trait are the most satisfied with home improvement projects.

Inspiration & Ideas

brick fireplace exterior
stone fireplace
fireplace with tile surround
fireplace with slate tile
stone fireplace
gas fireplace with decorative hearth

Angie's Answers


He hasn't legally abandoned the job as long as he is still showing up and doing something, even if it is very little, from time to time.  You'll have to fire him first.  Have documentation that the job is not being done in a timely manner, showing when he has and has not worked.  Be ready for a fight and probably a legal battle since he will likely still want more money or won't refund money paid for incomplete work.


Change the locks and inform the contractor their services on your property are terminated.  Tell him if anyone representing his company enters your property they will be considered trespassing and will be prosecuted.  Then hire another company to check the work he has done to make sure it is right.  Somehow I doubt it is given the nature of his work ethic.  Then have the new contractor repair any bad workmanship and finish the job.  Keep records as any documented things that have to be redone will help your case against the first contractor.


Todd Shell

Todd's Home Services

San Antonio, TX

I would recommend finding a good hearth retailer in your area and work with them to select a stove that is right for your home. They should also be able to arrange for certified installer to handle the installation. Keep in mind many areas require a city or county permit for the installation, and it may be wise to have the chimney and fireplace inspected by a certified chimney sweep beforehand.

Fireplace Installation And Maintenance reviews in Dickson City


On time, very efficient and conscious of my home, first time that my fireplace was serviced. I bought my home 2 years ago, and I believe that the fireplace had not been serviced before ever. our home was built in 2004, so we were definitely wanting to have this done. after the service we could not have been happier! it looked great and the heat output was noticeably increased. I would highly recommend this service! will absolutely use again in the future! very happy!
- James M.

Good job however did not know how to put logs back correctly. Should have taken a picture, laid them out in order, or made a sketch etc. He asked me if I had instructions which I do not as fireplace logs were installed years ago and I purchased condo 3 years ago.

Very professional and easy-going.
Dickson City Fireplace Contractors Provider Name Locked
patiently answered all my questions, and helped me gain a better understand of my gas log set. Although I thought the final charge was a bit high for a system check with no parts needed, I would Definitely use him or his company again, as I place a high value on expertise and approachability. We will be looking to upgrade our system this Spring, and plan to include
Dickson City Fireplace Contractors Provider Name Locked
on our short list of contractors.
- John N.

This provider showed up, gave an estimate, took a deposit did the demo and then skipped town with the rest of my money. Now I have a hole in my wall where the fireplace tile should be and no work being done. I have hired another contractor to finish the job. I REPORTED THIS TO ANGIE'S LIST AND THEY HAVE DECIDED TO ALLOW HIM TO CONTINUE HIS AFFILIATION WITH ANGIE'S LIST. THINK ABOUT THIS WHEN IT COMES TIME TO RENEW YOUR MEMBERSHIP WITH ANGIE'S LIST. YELP IS JUST AS EFFECTIVE!
- Al B.

I had nothing but problems with one of the fireplaces inserts. The fan speed decreases when I turn on the fireplace light. They originally thought it was one of the fireplace components. After 3-4 service calls and many hours of troubleshooting, they determined that their electrical installation was probably at fault. Now I am waiting for a follow up call from them to schedule yet another service call to fix the electrical installation issue. In general
Dickson City Fireplace Contractors Provider Name Locked
has been poor at follow-up phone calls after a failed service call. I always have to follow-up with them. I am frustrated with their customer service and inability to fix the fireplace issue the first time.
- Jason D.

The guy came out and did an awesome job. He got the fireplace back in shape and running and showed me what I needed to know to operate it properly. While he was here he checked my gas range which was not igniting and my gas water heater because I thought I smelled gas. Even though his specialty is fireplaces, he was so easy to help me with these other two items without even charging me extra. It's been a few years and I'm still enjoying the fireplace thanks to his good work.
All around great guy. I'd recommend him to anyone.
- Benu B.

they identified the problem, researched the internet to find the appropriate replacement switch (because the fireplace is quite old so it was difficult to find parts), ordered it and scheduled installation with my tenant. Very professional and a good outcome.
- Kevin P.

I am leaving this review in the middle of our transaction (which has taken longer than it should have) because I am very frustrated with the customer service here. If there were any other competitors who had what we need, we would have used them instead. Unfortunately, they are our only option. I suppose when you don't have competition, you don't need to have good customer service. This is very unfortunate. I will be happy when we receive our unit (hopefully before summertime) and don't have to correspond with
Dickson City Fireplace Contractors Provider Name Locked
any more.
- Angie F.

All Fireplace Contractors in Dickson City, PA

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Ace Robbins Inc

PO Box 477

Amoroso Quality Contracting

2553 Tacoma Dr


39 Rte 435

Barbose masonry and Hardscaping

156 Courtdale Ave

Campbell Construction

1012 Willow St.


243 Hitchcock Rd.
Lake Ariel

CFK Home Building and Renovations

128 Abbott St
Wilkes Barre

Complete Chimney Service

RR 2 Box 2376


49 Maple Ave

Consolidated Builders

77 N Hancock St
Wilkes Barre

D&G Construction

120 Staub Rd

Dave Doyle Masonry & Landscaping

3 State Route 2012
Clifford Twp

DirectBuy of Indianapolis

8450 Westfield Blvd

EmmettbyDesign LLC

153 Upper Green Hill Road

Fiscus & Lewis Masonry

2001 Rosanna ave



Gerard Lombardi

100 Erie St

Glowing Embers

601 Route 6

J & J Tile

161 The Hideout
Lake Ariel


PO Box 431

JBW Masonry LLC

P.O. Box 734

jf constrution

1660 murray st

joe dougher masonry

1214 n main ave

joe dougher masonry

1214 n main ave

Meehan Renovations Inc

318 Brooklyn Mountain Road

Mellon Certified Restoration

436 S Lansdowne Ave

Old Time Masonry

403 W. Ave.
Wilkes Barre

PAC construction


Pocono Home Inspections

PO. Box 2179
Pocono Pines

S & T Coombe Inc

Pennsylvania 940

Sam Barbose Masonry and Hardscaping

156 Courtdale Ave

Sanchez Landscape Solutions

424 E. Drinker St.

Shamrock Construction

141 S Fillmore Ave



Woody's Fireplace Inc.

130 Narrows Rd.

Ye Olde Village Workshop, LLC

113 Golf Drive

Yenason Mechanical Inc

132 Darling St
Wilkes Barre

Your Landscapers

Rear 1451 Wyoming Ave

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