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Bristol Hardwood Flooring Articles
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Bristol Wood Flooring Experts Reviews
We had been set on Tigerwood going in, but then saw what he had in his own house - Brazilian Teak. I noticed
Note: there is some guy on the 'net that wrote some pretty nasty stuff about
This is VERY impressive stuff that
Van is very bad at Communication. Other than the 1st day, they were always late by 45-90 minutes and didn't call or text. In fact that is a consistent trend. Do not expect Van to call or text you - at all, unless you first call or text him. His email addresses don't work. Van expects that you will chase him and handle all the scheduling and coordination. We spoke with him three times about this, and he always said "yes yes sorry I do better" - and then an entire week would pass by and we would not hear from him at all - until we called or texted him.
It took 3 weeks to get him to "mostly finish" one bathroom (it was already 50% finished when he was hired). It is still not done! All that was needed was 2 days for tile work and 1 day for grouting! They were here 4 times. it sure doesn't help to "get it done" when they start at 1030 or 1130!
The tile work would have been completed by the end of day 4. Except that Van put his personal agenda ahead of our job. Instead of allowing
we've still got grout haze all over the shower walls but that can be cleaned up later and there are pencils that need to be installed.
What else went wrong? Things that Van had agreed to up front turned into "No - you get someone else to do that and we install". We are talking about basic proper technique! Like refusing to install any extra felt paper to smooth out any issues in the subfloor before the wood flooring would be installed. And he refused to have a LEVEL for his tile guy to install our 6' marble shower threshold. Again - are you serious?
So we bought a 4' level at our expense just so his tile guy could install the shower
Our final straw was Sat Oct 19th. That's when Van forced
What next? Did Van call or text us after
Van literally was like "we finish bathroom when we do hardwood floor". And stood totally firm on that. Van - That ship has sailed! Why would we allow you to install $4000 of exotic hardwood or anything else when you are IMPOSSIBLE to work with???
Maybe Van is ok for just refinishing existing floors. But so what! So are lots of other guys. Why hire someone who doesn't place an emphasis on quality, punctuality and communication? Van doesn't have a clue about any of that.
hiring him. He's a young man and not necessarily what I'd describe as businesslike--we didn't sign a contract and he didn't ask for a deposit--but my referral assured me that he does good work. We were on a very tight timeline so I hoped for the best.
From there he was a complete pro. In fact I didn't hear from him during the next three days--he just put his head down and cranked out the work.
When the job was done I was absolutely floored (no pun intended) by the quality of his work. The transformation of the floors was stunning. There were virtually no waves, the quarter round was installed beautifully, and the floors literally looked brand new.
Best of all, there were no
Overall I'd have to say that I had a great experience and I can't imagine hiring anyone else to do this type of work for me in the future.
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