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So, after some time we noticed the water had penetrated the blocks of hour home foundation... and was continuing to leak in. We received a few quotes - and, with price being the deciding factor, we chose Aqua Guard. We signed a contract for them to install an interior french drain with a sump pump to haul the water out and away from the house. To this date - the total quality of work is yet to be determined... because we just haven't had a significant rain or snowstorm since. Despite this, I'm ready to submit my review based on the assumption that it will all work smoothly. If not, I'll be sure to submit an update and/or second review.
Off of the criteria (above) - the price was fair... it was the least expensive that we found for a comparable job... despite being very expensive to a middle class family. The overall quality looks alright... the pump seems to be installed correctly in the corner - and the cement work afterwards looks good. However - the responsiveness, punctuality, and professionalism were really lacking.
I was advised that someone would need to be present for the duration of the job. My wife was working - so I took the day off to be there... should anything go wrong. Inevitably, it did. We were told they would arrive by 9am - no show. We were called at 11am and told they would be there at Noon - no show. I called them at 1:30pm and was told they were seven minutes out - seven minutes later... no show. Finally around 2:30pm (five an a half hours later) the workers show up. Their leader assured me they were sorry and that they would work as quickly as possible. While I sat upstairs - I could hear the workers laughing and having a good time while they jackhammered my basement floor. I'm all for having a good time while working... but not when you arrive that late to a job. They quit around 5pm - leaving my basement a complete mess and unusable for the entire weekend... with a pile of gravel laying in my driveway, too. They showed up mid-morning that following Monday to "finish up". They left no instruction manual, didn't speak with my wife to see if we had any questions - NOTHING.
Having missed a complete day of work, not having a clue as to how to operate the pump (or if instructions were needed at all), and no sign of real remorse on the secretary's part - I was livid. I haggled with the secretary to see what could be done to remedy the situation - given the circumstances. In no fewer than three e-mails I was reminded of how unpredictable their line of work can be... and, of course, that I still owed the full balance.
Again, the jury is still out on how well the system works. But, given the criteria right now - I'm still a very unhappy customer and would not choose to conduct business again with Aqua Guard. I'd actually go as far as discouraging family, friends, and potential customers from doing business with them. If you value your time - do some more searching before you decide on a company.
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