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Aston Solar Panel Installation Articles
Solar Panel Installation reviews in Aston
Two weeks later I called
It is now 6 weeks after my initial contact with
We contacted NextStep Living and provided, electric usage over the past two years, aerial images and photos of the house (they had difficulty finding the house on available satellite images since its recent construction). The initial site visits by a sales representative and technicians (the latter to take detailed measurements of the roof) went well. They appeared experienced and professional, answering all our questions. (The sales representative visit had to be repeatedly rescheduled due to issues with their scheduling software).
We had scheduled a meeting to discuss the quote and contract terms, but NextStep Living abruptly canceled on the morning of the meeting, explaining they had overnight decided to stop installing PV systems in communities served by municipal electric departments in Massachusetts.
The sale representative explained that our local municipal light department would only credit us (net meter - crediting us for electricity generated by the PV system, but not used by us during the day, and sent out onto the local distribution system) for the wholesale rate of electricity ($0.05 per kilowatthour) generated by the solar (PV) system, and not at the higher retail rate ($0.11272 per kilowatthour). Net metering (a bill credit) helps lower the cost of a solar (PV) system, but is only one of several incentives available in Massachusetts and since the payback period (time it would take for us to recover the cost of the solar (PV) system) would be longer, more than 10 years, NextStep Living decided to cancel the quote. At least that's what they told us.
I pointed out to the sale representative that we weren't necessarily concerned about the payback period and I had asked if they had checked with my local utility on net metering and interconnection requirements, but we knew (and later called and confirmed with our municipal light department) that NextStep Living was misrepresenting the net metering policy of my municipal light department.
My local municipal light department credits 100% of all electric generation at the retail rate of $0.11272 per kilowatthour from residential solar PV systems. We don't whether NextStep Living failed to do the research or was just sloppy and assumed all municipal light departments in Massachusetts have the same net metering policy.
NextStep Living appears to be one of many PV installers redlining communities in Massachusetts served by municipal light departments and it has been a challenge to finding PV installers that work with municipal light departments.
While the sales representative and technicians were professional, our interaction with other NextStep Living representatives was mixed (rude, unprofessional, inexperienced), leaving us with the distinct impression they were doing us a favor by working with us on a PV installation.
I would not recommend working with NextStep Living on a solar PV installation
The sales re was very professional, he came several of times, explained everything. The salesman was not Pushy and he was very good.
I am definitely recommend this company in the future.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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