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On April10, 2014 I entered into a contract
To bind the contract I gave them my credit card in the amount of $1350.00. This contract was for a swimming pool encloser, all screened in with two doors.
They started work on the pool encloser on 06/26/2014. Per the contract, I sent them another payment by credit card of $1350.00
The total price of the pool encloser was $5400.00. The next payment was to be paid when their employees started to put up the pool encloser, which was paid on 7/17/2014. By the way, their starting and ending hours was 10:00 AM - 3:00 PM.
They finally finished putting up the pool encloser on 7/21/2014 and I made the final payment that day. As I looked
around my pool deck I noticed the following:
Bolts in the pool
Metal shavings all over the deck
Metal plates not correctly installed
Holes where the beams meet the side of the house, leaving gaping holes.
One of the doors was put on backwards
A one inch tear, in one of the bottom screens
Beams not connected properly
I notified Rich who schedules the employees from
I have called Rich every week and all he gives me is the run a around about fixing my pool encloser. It has been 7 weeks since
At this point, I believe I spent $5400.00
using my VISA Card on a project that is in shabby condition and the Indian River County Building
of the construction of the Screen Pool Encloser.
I'm asking USSA bank and VISA to take whatever action that they
Only thing to be aware of, quality takes time, and the jobs are not completed quickly. Each job took longer than estimated, but we have an old house and issues cropped up. They are also a bit pricier than other cut rate contractors - but again, quality. We were willing to trade time and price for quality. Also, they can sometimes be hard to get a response from.
Short Version : quality of the installation and materials were very good, installers were kind and professional, and the price was competitive with other quotes. However, the communication was non-existent from FSB's end, I had to call and email several times to get responses to any questions, and we were delayed numerous times with poor explanations. When it came time to actually install the screen, our start date was delayed every time we spoke to the project manager and we were told false information by him several times. If it wasn't for the quality of the product and the price, this review would've been an F.
Long Version :
Estimate/sales process - went very smoothly, we were given lots of good reasons to choose them over another provider - price was competitive with what we were quoted from 4+ other companies in the area. Contract signed on 4/10/14 with 1/3 deposit put down.
After signing the contract, we were sent all the documents to give to our
Several emails and phone calls during May to
Wednesday 5/28 and Thursday 5/29 - placed calls to Rich, no answer and no return call. Also sent 2 emails to his gmail account, also heard nothing back. On Friday, 5/30 I emailed Rich again and copied the owner,
Wednesday 6/4 - Concrete crew came and dug the trench/laid the rebar
Monday 6/9 - contacted
Thursday 6/19 - followed up with
Tuesday 6/24 - followed up with
Thursday 7/10 - still no word from Rich. Followed up with
Friday 7/25 - still no word from Rich. Followed up with
Monday 8/4 - our long awaited install date. Rich called at 10 AM to inform us that the crew was hung up on the big job they were doing and wouldn't be able to make it out until Wednesday 8/6.
Wednesday 8/6 - no crews, no response to phone calls to Rich
Thursday 8/7 - got in contact with Rich, he said because of the rain they would be out first thing Friday morning (8/8)
Friday 8/8 - Rich called 7:45 AM, said the crew had
Monday 8/11 - Called Rich twice, he called back after the second time and said it was 'looking like Wednesday' because they were still on another job (8/13)
Wednesday 8/13 - Called Rich 9 AM - crews were loading up and heading our way. Left work to be home when they arrived. Crews called at 12:45 and said they were just leaving (3+ hours to load up?). Crews finally arrived after 1:30 PM. Installers were kind and professional, but left at exactly 5 PM. They arrived back at 8:30 AM on Thursday 8/14 to continue working. Crew left before 3 PM without finishing the job (no rain in sight). Friday 8/15 - had to call the crew to see if they were coming out because it was after lunch and there was no sign of them. They said they had to stop at another job for a couple hours and would be right over. Arrived after 12 and left before 3 because of rain. Job still not done.
Crews finally came Monday 8/18 and finished the job. All in all, 4+ months to get a small patio and screen installed. For comparison, our neighbors went with one of their competitors for the exact same job (even about 50 square feet larger than ours), including footer, pavers, and screen enclosure, and finished 1 1/2 months before ours.
If you're willing to deal with the frustration and incompetence of their scheduling, as well as being flat out lied to when it comes to when the crews are showing up, they have a good final product. However, we would never recommend them to a neighbor or friend because of all the issues we had. Hopefully they get a handle on their project management team and put some real scheduling in place - otherwise it'll result in many more upset customers like us.
One of the companies we called was NuSash of Indianapolis after picking up a flyer at the Indianapolis Flower and Patio Show. We called the office on April 24. They sent out and
The contract called for us to pay $6,800 up front and
* Construct a deck and screen room
* Bury an existing electrical line from our home to the garage,
* Construct a concrete sidewalk with brush-finish from the screen room to the garage,
* Add gutters and downspouts to our garage,
* Replace a piece of panel siding on the garage.
When it came time to make the downpayment,
I was suspicious of this and my suspicion grew when my bank called in a few hours as
I never noticed any markings from Call Before You Dig in my yard, but
During construction, I asked
I spoke with
* I expressed concern about the pitch of the roof and he told me it was exactly what we needed: 3/12 pitch. Upon measurement
later, the actual pitch is 0.5/12, basically a flat roof.
*I expressed concern about water leaking through the roof and he said it wouldn’t. Actually, the roof leaked in multiple places. I later
realized it was due to the pitch of the roof, the shingles used and the distance of the trusses (one was nearly four feet wide!). They also didn't use flashing. Instead, they used silver tape that is often used for windows.
* I asked if the ceiling fan was appropriate for a porch and he told me it was. However, the fan blades were immediately damaged to due to the roof leaking and water getting on the blades. The fan was an indoor fan and not damp-rated.
* He told me that the existing siding on the back of my home was not painted, but primed white and he would get white siding for the screen room siding to match. I factored this into my painting budget. However did not get white siding. He got grey and said it was higher quality. It turns out my existing siding IS painted white and the grey is the standard siding.
*I expressed concern about the concrete path and the fact there are no expansion joints. Also, it’s not a brushed finish sidewalk. It's a sub-standard concrete job with a very rough exposed aggregate "finish". It's not appropriately level, it dips onboth sides in different places and will crack at the first freeze of winter. He purchased the cheapest bags of mix you can find. As anyone who has worked with concrete knows, the sidewalk needs joints for the concrete to expand and contract. Concrete contractors that I have bid to fix the walk say the concrete used is not suitable for an entire walkway.
* I expressed concern about the lack of a trim around the windows. What was done was screwing in untreated plywood over some screens. It looks like a toddler built it. His crew did not leave room for actual siding.
* I expressed concern about some deck boards that were already chipping and cracking. There were small holes too - one was about the size of a quarter - in a couple of the brand new deck boards. Even though lumber is imperfect, I felt this was unacceptable.
* I also expressed concern about the steps up to the deck and porch and that they were too high.
* The patio doors did not close properly and there was no room to caulk around the doors.
I felt bad for the workers and I decided to write
On Tuesday, May 27, I put a “stop payment” on the check because: A) it was for the incorrect amount and B) the work was not properly completed.
When he arrived, he did not have the permits and he presented me only one page of the contract, the page with my signature that does not have any of the parameters of the contract such as licensing, who the agreement is between, etc. Also, he had blacked out a line on the contract. I’m pretty sure this said NuSash and I do not recall a thick, black marker line on the contract upon original signing. Also, below
Earlier that day, I contacted NuSash and spoke with the owner
At this same meeting,
The next day, I again offered to meet
We departed again.
I decided to call a licensed home inspector to look at the screen room and other work. The inspector found several code violations and bad construction practices. I offered for
I agreed to pay
I have since had a licensed contractor and electrician look into the room. The electrician will take care of the line burial and electrical code violations (incorrect fan type, no GFCI on electrical outlet, no cover for outlet, outlet on same circuit as fan and lighiting). I had
another contractor look into fixing the room, but he believed it was beyond repair. I have used this contractor many times for other work. He and his crew tore down the screen room and build a code-approved, sturdy room that does not leak and looks beautiful.
Also, I called 811 and there is no record of them coming to my house nor a request for my address by anybody.
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