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Pool Cleaners to Avoid

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D
"Signed a contract with
Nov 11, 2014, the contract stated that work would start within 3 days of a signed proposal(weather permitting). They" started work for the first time on Nov 18. That should have been my first indicator to turn around and run and stop payment on my check. The contract also states that the completion date is within 17 days, but to add 10 days if a diamond brite finish is selected, which it was. They drained the pool on the 18th of Nov to start work and the first time that water was put back into the pool was on
16. Now, the contract is a signed contract from
. showing an estimate for all the work that needed to be completed for a complete pool renovation, but
did not perform most of the work. The decking around the pool had sunk down and needed to be repaired. Most other companies I called to come look at it told me that they could do all the other work, but they would have to get another company to do the concrete work. Not
of
! He said he could do it all! All of it was subcontracted from the concrete work to the tile work, to the actual plaster work done in the pool. The only thing that I can see that his guys did was repair the crack, remove and replace the mastik around the deck, and service the pool itself. There were many delays in this process and not ONE of them was because of weather. If there was a delay, we the customer, had to call
to find out what was going on and even though we repeatedly told them that we did not do business that way, they continued to keep us in the dark about everything. We called
at
(the office person) on Friday
23 to find out what was going on and that's when we were told the final inspection was completed and they were finished. I thought that final inspections needed to be conducted with the customer? Guess not with these guys, even though their website claims that customer satisfaction is there #1 priority, don't be fooled. The last thing that I want to mention is that we ordered the midnight blue diamond brite and these guys are supposed to be the experts. After they installed the diamond brite and started filling the pool with water, there were long sweeping streaks in the pool finish that never went away. After 3 weeks of waiting for God to apparently take care of it, they drained my pool again and "acid washed" the pool again. Well now the color went from a nice midnight bluish color to a lighter blue and not what I ordered. At this point I wish I had never seen
's name come across my computer screen when I was researching companies to do this work. This total job cost just under $10k and I DID NOT get what I paid for!

-Kenneth S.

F
"They closed down my pool the previous season, fall 2013, and then I used them to open my pool in spring of 2014. When they opened the pool, they realized there was" something wrong with some of the equipment, but the issue was created by them when they closed the pool. When they went to turn the pool on, there was water leaking out of a pipe as a result of their previous visit. He said he would need to come back another day to fix the issue, and that there was going to be an $85 trip charge to come back out even though they created the problem to begin with. Before they came back out, they called me to update my credit card information, which I went ahead and updated with them thinking they would take care of the fee. They hadn't come back out to do the additional service yet, and I indicated to her when I was updating my card that I was not okay with the fee being charged. He came back out to fix the problem, but I noticed they charged me the $85 fee. I contested the fee with them, and I did not get a refund. Therefore, I quit using them. I tried reaching out to them again at least three times via phone and email, and all three times I got the run around.

-Douglas L.

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Angie's Answers

?
?
My order of preference - first choice a jacuzzi/hot tub repairman (from a jacuzzi/hot tub/sauna distributor), second choice a plumber (many do not work on hot tubs, jacuzzi's and sauna because they cnanot afford to stock parts). An electrician might be able to fix it if it is a connection problem, but such motors are seldom repaired if the problem is internal, just replaced - which would be a jacuzzi repairman/plumber type job.
?

You will have to find out what your model costs new - looks like they run from about $400 to 1700 depending on size. IF yours is at the lower end, might be just as cheap to replace it, with parts and labor. If not low end, then repair probably works. Typical pricing of components that might have gone out - switch $80, timer/control unit $130, heating element $100 (probably most likely to have failed) - so if only one of these went out, figuring $100-200 labor, probably cheaper to fix it. I would contact your dealer for a better idea.

BTW - here is a Saunatec instruction on maintenance on the heating element and rocks, failure to follow can shorten heating element life, if that is what went out (and probably the simplest to replace) - 

http://superiorsaunas.com/store/index.php?main_page=page&id=2

?
I'm sorry to say there aren't many of us on here with adequate experience working on pools, myself included.  My suggestion would be to contact a few local companies specializing in pool renovation and have them give their recommendations and bids for the work, breaking down order of operations so you know what to expect at which stages.  Check Angie's List for referrals in your area and cross check those with the BBB for any unresolved complaints.

Todd Shell
Todd's Home Services

Pool Cleaning reviews in Sherwood

A

Rating
The overall quality of the work was excellent. The workers were professional and courteous and did a great job cleaning up after themselves. The timeline was met and the job was finished to our complete satisfaction.
Sherwood Pool Cleaners Provider Name Locked
, the owner, is not always as responsive as we would have liked and never actually visits the work site (we never actually met him, just spoke on the phone and communicated via email). Additionally, while the job was completed at the promised time, there were times/days where workers did not show up or only worked a few hours rather than a full day. From my perspective, it was a bit frustrating because the job probably could have been done in 5 or 6 days rather than a full 2 weeks. However, the timeline given at the start of the job was 2 weeks and that is when it was completed. Overall, we are very pleased with the job and would utilize them in the future.
- Michael C.
A

Rating
Great. We communicated quite a bit by text because of the differences in his schedule and mine. He came, he saw, he diagnosed, he ordered the necessary part and he came back & installed. Our spa had been unusable for quite some time and now it's great!

- Marjory B.
A

Rating
The owner was very responsive and easy to get in touch with. His quote was very fair and the job was done very well! I would definitely recommend this company to others.
- Dee Dee M.
A

Rating
I informed
Sherwood Pool Cleaners Provider Name Locked
that my son's home was inspected by the buyer's inspector. The inspector found the pilot not to be lit, so he couldn't test the heater. This heater is an older model Pentair MiniMax Gas Heater for the Spa. The pilot can go out just from wind blowing or moisture (rain) getting on it, but my son wanted it checked to make sure it is working properly for the new buyers and to pass the inspection. My son's AHS Home Warranty was called twice for the same issue...the pilot is out on the heater please send a service person to see why it is going out. The same service company came and lit the pilot. The first time my son doesn't know if they looked at it, the second time my son was home when service tech came. The service tech lit the pilot light and started walking off. My son asked him if he was going to look at the gas heater to see why the pilot was going out. The service tech actually told my son, "No, I'm just here to light the pilot".
I started making calls from Angie's list pool and spa heater repair.
Sherwood Pool Cleaners Provider Name Locked
was the first person to call me back.
Sherwood Pool Cleaners Provider Name Locked
spent a lengthy amount of time explaining how the heater works and different scenarios that could be happening as to why the pilot light goes out. He told me that he would go to my son's home on Monday and have a look at it. He also informed me that he is State Certified to work on LP Gas Pool Heaters. I didn't know there was such a thing. Apparently, there are many LP Gas Pool Heater owners that don't know this. A business that doesn't have state certification can be penalized with a hefty fine and other state recourse. Also, if the gas heater is still covered by a manufacturer's warranty and it is serviced by a non-certified company this would void the warranty. I also told
Sherwood Pool Cleaners Provider Name Locked
about the pool light and that it's not a wire because that has been tried by the same company that was to check the pilot light issue.
Sherwood Pool Cleaners Provider Name Locked
recommended a company for me to call.
I received a text from
Sherwood Pool Cleaners Provider Name Locked
that he couldn't come on Monday. He had become ill, but he said if he would come Tuesday. Tuesday he was still very ill. He was began trying to find someone that he knew would do a good job and was state certified. He gave me names and numbers in but everyone was beyond the schedule we needed to have someone come. I couldn't believe
Sherwood Pool Cleaners Provider Name Locked
would do this while he was ill. He stated he takes his work seriously, his business is family run and they're proud of their service record..plus he is a little in shock because this usually never happens to him. He felt very guilty which he shouldn't have felt. He texted me several times during the next couple days...even though he was still ill...I told him to get better but he was bound and determined to find someone to help. Someone else was found to repair the gas heater and the company is state certified. :) It's amazing to me because even though I haven't met
Sherwood Pool Cleaners Provider Name Locked
, he reached out to help even through illness when he could've just had the "I've come to light the pilot light and that's it " attitude! Thanks
Sherwood Pool Cleaners Provider Name Locked
!
- Vicky S.
A

Rating
We had another company take a look at the our system because the filter had no pressure. They said that we would need to replace the motor and all of the plumbing around it for around $1000. My husband did some looking and found that
Sherwood Pool Cleaners Provider Name Locked
had a far better price on the motor and comparable price on labor.
Sherwood Pool Cleaners Provider Name Locked
arrived in the time frame that we were given, took a look and said that the motor sounded fine and he would recommend just the plumbing repair. He was finished in about an hour as promised.
- Vicky G.
D

Rating
Objective: Get gas fireplace working for the holidays.
First Visit: We were encouraged to purchase a large gas tank for outside the house for $1000. During the install soot was tracked all over our rug.
Second Visit: Two weeks after the installation the system failed to work. We were charged for the service call.
Third Visit: We purchased a new log set and kit for $1000, which began to fail two weeks later.
I have made over 30 calls and I am asked for all my information every time I call with no response. For two seasons now we have just wanted to get a working fireplace for the holidays. $2100 later we still have the same dream.
- Anthony P.
A

Rating
Emailed
Sherwood Pool Cleaners Provider Name Locked
Pool Service through Angies List. The very next day, I had a call back AND a service call. The day after the service call, my new heater was in place. It took longer for the pipe glue to dry than the entire process of arranging for service :-) This company is professional from the first contact. Goes without saying that they are our new go-to company for all things pool! Looking forward to working with them again. I recommend
Sherwood Pool Cleaners Provider Name Locked
to anyone looking for fast response and great workmanship. This was a no-brainer!

FYI, out of 3 pool services that I contacted on Angies List, only two services responded and
Sherwood Pool Cleaners Provider Name Locked
Pools are the only ones who provide service to the Humble area.

- Wendy B.
A

Rating
Sherwood Pool Cleaners Provider Name Locked
is the greatest. Very professional. He kept me in the loop the entire process. He was very patient and again very professional. I would use him again (Hopefully won't have to) and refer him to anyone who asked. Always showed up on time and even came on a Sunday to finish up.
Sherwood Pool Cleaners Provider Name Locked
and his workers are the best.
- Helen S.

All Pool Cleaners in Sherwood, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

A Better Pool Co

PO Box 230162
Tigard

A&J ELECTRIC INC

PO BOX 330
Forest Grove

Abc Electric

135 NE 9th Ave
Portland

Alf Solutions

9530 SW 6th Ave
Portland

American Home Shield

889 Ridge Lake Blvd

American Leak Detection

24939 SW Petes Mountain Road
West Linn

American Leak Detection

13407 NE 31st Street

American Leak Detection - Oregon

2821 Bullock Rd.
Medford

Anderson Poolworks

9500 SW Boeckman Rd.
Wilsonville

Arctic Spas NW

11700 NE 60th Way, #3-D

ASI/Assured Shotcrete Corp

15615 SE Francis Ave
Portland

Berger Construction LLC

3574 Lawrence St SE
Salem

Carefree Pool & Spa Supply Inc

14811 Ne Airport Way Suite 300
Portland

Cascade Pools & Spas

6775 SW McEwan Rd
Lake Oswego

CLASSIC POOL & SPA

17875 SE 82ND DR
Gladstone

Comfort Pool & Spa, Inc.

1733 SW Court Avenue
Pendleton

Conduit Electric

19461 SW 89th Ave
Tualatin

CROWN POOL AND SPA SERVICE

PO BOX 66368
Portland

Design Resource Group

PO Box 4004
Tualatin

DW HART WOODWORKING INC

290 NW 6TH
Canby

Electrical Doctor

7206 NE 47th Ave.

Entek Corporation

7316 NE 47th Avenue

GARY POOL CONSTRUCTION

11760 SW CAMDEN LN.
Beaverton

Genesis Pools & Spas

13740 SW Scholls Ferry Rd.
Beaverton

George Morlan Plumbing Supply

5529 SE Foster Rd
Portland

GruntWorks

8630 SW Scholls Ferry Rd
Beaverton

Haven Spa Pool & Hearth

10560 SE Hwy 212
Clackamas

Integrity One Spa Moving

2020 SW Briggs Ct
Beaverton

JDM Electric

PO Box 1628
Hillsboro

LIVING WATER PUMP CO

16365 SW 137TH AVE
Portland

Loyly

2713 SE 21st Ave
Portland

MARQUIS SPAS

8775 SW Cascade Ave
Beaverton

Mobile Technical Support

PO Box 1035
Cornelius

NEPTUNE SWIMMING POOL COMPANY

13785 SE AMBLER RD
Clackamas

NORTHWEST SPA MAINTENANCE

PO Box 90366
Portland

Northwest Stove Specialists Inc

10560 SE Hwy 212
Clackamas

NW Vinyl POOL BUILDERS

9220 SE WOODED HILLS CT
Damascus

OREGON HOT SPRING SPAS

16112 SE 82ND DR
Clackamas

OREGON HOT SPRING SPAS

10367 SW Canyon Rd.
Beaverton

Oregon Hot Tub

16205 NW Bethany Ct.
Beaverton

Pacific Hot Tub Solutions

13851 Beavercreek Rd
Oregon City

PAUL YLVISAKER CARPENTRY

578 S FIR ST
Canby

PDQ Spa Service LLC

30097 SW Egger Rd
Hillsboro

Plastimayd LLC

PO Box 2320
Oregon City

Portland Masonry

6712 NE 46th Ave
Portland

Premier Pool and Spa

9150 S W Pioneer Ct
Wilsonville

Protect A Child of Oregon

8230 SW Glencreek Ct
Portland

SPA DOCTOR

PO BOX 230573
Portland

SUPERIOR POOL COVERS

19248 S FERNWOOD RD
Molalla

THE BEST LITTLE STOVE AND SPA STORE

19328 S Fischers Mill Rd
Oregon City

THE GAS MAN

665 SW 24th Street
Troutdale

THE POOL & SPA HOUSE

13025 SW PACIFIC HWY
Portland

The Portland Handyman

20534 NW Brentford Ter
Beaverton

The Task Man LLC

16146 Boones Ferry Rd. PMB #365
Lake Oswego

VALLEY ELECTRIC CO LLC

19707 GRANT RD
Monmouth

willamette spa service

31100 sw unger rd

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