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When they arrived and saw the size of my windows, I was told my windows were big and that they would be more money. Each of my first floor windows is a transom window so they are fairly large. Well, I was annoyed because nowhere was it stated that transom or large windows were more. The deal just said "window." Anyways, I ended up paying $440 or so with the addition of 6 french doors, a large picture window and maybe 2 more 'regular' size windows. The cleaning of the windows itself was fine. They did a decent job. But really, how hard is it to clean a window, especially when its your business to do so. It's the logistics of doing the outside that is too difficult for me.
Some cons, I was told I had to remove all my window pane inserts prior to them arriving which was annoying. I like full service and this did not make it feel like full service. The window cleaners were very nice. They chatted amongst themselves as anyone would do which is fine. However, a few comments they made while talking amongst themselves I didn't think think appropriate for a client to hear. It was nothing terrible and I know we all whine on the job sometimes, but no customer of mine would ever hear me whine. Co-worker yes, customer no. Also, after they left I checked each window to lock them and noticed that not all the screens were put back on properly. Most were, but several were not clamped back in and some of the clamps were missing all together and luckily I found them right outside on the ground. They had to have dropped them as they were not dirty from being buried in yard debris for weeks/months. They were laying right on top of the ground.
When I need window cleaning again, I'll look around for another company. Not because of a bad job per
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