Salem Furniture Sales Articles

Sample Reviews

A

Rating
We are furnishing a second home in the Durango area. We are several hundred miles away, and this is not always easy. We especially needed a bed to be delivered within a day or two of our arrival so that we could at least sleep comfortably in the house while doing other work on it.
Salem Designer Furniture Provider Name Locked
did a fabulous job in every way. It is not always easy to buy a mattress on-line or over the phone. They provided me with enough information so that I narrow down the choices and could do some shopping/testing in my own area. Once we decided what we wanted, the ordering and arrangements could not have gone more smoothly. Their delivery guys were very friendly, knowledgeable and competent.
Salem Designer Furniture Provider Name Locked
has even lent us a temporary "Hollywood" frame to use while we are waiting for our full bedframe to be delivered in a few months. I like dealing with local, family-owned businesses, even if it means paying a little more. However, in this case, their price was surprisingly competitive with the "big box" stores and national chains. I did not mind paying a few dollars extra for the level of service and personal attention.
- TINA W.
C

Rating
I had already done my homework before I went to the store, so I already knew exactly which mattresses I was interested in. The salesman was competent and attentive. I felt the price was reasonable, as there was a current sale and I also negotiated some freebies in place of gift cards. So my experience in
Salem Designer Furniture Provider Name Locked
' showroom was fine. My problem was with the delivery. I was given a delivery date, but the time was undetermined. I was flexible on that date except for a one hour time period when I had a previous appointment that I could not reschedule. The delivery scheduler refused to even try to work with me on that, refused to even put a note in my file regarding this time. I was told to wait until I was contacted the day before delivery and that perhaps something could be done then. At 3:00 pm the day before, I finally called
Salem Designer Furniture Provider Name Locked
delivery because I had not heard a thing. I was then told that I was scheduled for exactly the time period I wished to avoid, and that absolutely nothing could be done. (This seems more than a coincidence.) I was informed that no rearrangement was possible. The only recourse was to wait until the delivery men called to say that they were enroute and see if I could change the time with them. If not, I would have to reschedule. (Since there was a two- hour window, this guaranteed that I had to at least be tied to a phone for half of the day.) Luckily, the delivery men were much more cooperative than the scheduler, and we worked something out. But I give
Salem Designer Furniture Provider Name Locked
delivery scheduling department an F for not even pretending to try to work with me. Customer service in that area was severely lacking. This does seem odd, since the average consumer is not going to be loading his or her furniture purchase into their own vehicle and carting it home. Delivery is an integral part of the furniture business. The only choices for whether I would use this provider in the future are yes or no, but in my case it would be "maybe." If I were buying a mattress, maybe so, but for furniture I think I will go elsewhere! I recommend
Salem Designer Furniture Provider Name Locked
in
Salem Designer Furniture Provider Name Locked
!
- Emily R.
B

Rating
I love
Salem Designer Furniture Provider Name Locked
- they have a great shop and have always obtained a fair price for the items they sold for me. I think their pickup fee is a bit high - this is the first time I had them pick items up, I will try to get my items to the store a different way in the future.
- Kendra O.
B

Rating
We had courteous and polite treatment from the sales representative with an absence of any pressure or hard sales tactics. They carefully explained the various options and gave advice on the testing for comfort. We selected a mattress and it was delivered on the day and time scheduled. The mattress is very satisfactory and a big improvement over the previous mattress.

- Albert P.
F

Rating
Everything went fine until delivery. They were supposed to be at my home at 5:15 until 5:30. My husband and I both left work early so we could get our old mattress out and bebready for the new one. I called when they did not arrivw on time and wasntold they were on the way to Sulligent
Salem Designer Furniture Provider Name Locked
. That is in the other direction from me. They finally arrivedbat my jouse about 7:30 that night. I called the store and the owner was not in. I talked to a
Salem Designer Furniture Provider Name Locked
and told her I wanted the delivery fee back. She said there was nothing she could do. In a few minutes she called me back and said she would give me the delivery fee out of her own pocket. I told her no, that was not her responsibility. I did not want her money and that I waned to talk to the owner. A few minutes later the owner clled me and told me that she was in Florida with her husband who was having a kidney transplant and that she was payong her delivery people over time to get the mattress to me. I am reallu sorry that her husband is sick and I have prayed for him, but to use him as an excuse for poor service and to ask your employees to use their money for refunds is just inexcusable. the owner schuled the delivery and had she told me it was fault, I would have been fine with it. But when she used her sick husband as her excuse, that let me know, she had no intention of admittng they were wrong. Thank you,
Salem Designer Furniture Provider Name Locked

- Renee V.
A

Rating
The
Salem Designer Furniture Provider Name Locked
was friendly and professional. We worked with two of the managers over multiple visits,
Salem Designer Furniture Provider Name Locked
and
Salem Designer Furniture Provider Name Locked
. Both of them were patient and informative. It took us a long time to decide, we probably spent hours there, and who knows if they thought we were ever going to buy something in the end. There was no pressure. They have an everyday low-price type of policy, which we respect, but note that they do throw in some goodies like accessories or free gifts for larger purchases, so why not ask. By contrast, we experienced a lot of haggling when buying from Mattress Firm in the past. They also have a comfort guarantee, so if you don't like the mattress then they'll actually take it back within 30 days (90 for Tempurpedic), minus a reasonable amount for return pick-up. We like stores that stand behind their products. Our three-year-old was with us each time, and they let him bounce on the beds, climb the bunk beds, and play with their stuffed animals. Overall, a great retail experience.
- Daniel & Hillary E.
A

Rating
Salem Designer Furniture Provider Name Locked
was great to work with in taking my design ideas and improving them. The build went quickly with no problems. The quality is top notch and we were very pleased with the final product. No hesitation recommending them for any custom work you can dream up.
- Martin S.
F

Rating
I asked to see what they could do to get this to me closer to my delivery time. I was immediately told that there was nothing they could do. No research and no attemp to look into the situation. I told them that I would cancel the order and they said "fine". When I contacted customer service and the store that I wanted to cancel I was told that I could not. I was told that I could reselect. After explaining that there wasn't anything I liked I was told that I could not cancel. I told them that they were in breach of our agreement and that the invoice stated 9/12/14 for delivery and that only in the case of

- Melanie M.
A

Rating
They did a great job. The salesman was very attentive and was patient with us while we decided which furniture we wanted. We were very happy when we left the store. The delivery guys showed up right when they said they would and did a great job bringing it in. The furniture was put right in place without any scratches or tears. I would definitely recommend them to family and friends.
- Danielle H.
C

Rating
Our salesperson was very nice at the time of the order, but then we never heard from her again.
Our table/chairs were delivered on 8/8. The table had a problem - the apron did not line-up when the leaf was removed. In addition, the gap cover protuded about 1/2 inch on one side. The gap cover also had a crack. When I called the store they said I could refuse delivery or I could pay the full balance and they would send out a repairman. I chose to send it back and was told they would take a look and decide whether it could be f ixed or if it needed to be sent back to the manufacturer.
I waited a few days and never received a call. When I called, I was told that the table had to be sent back to manufacturer. They could not provide me with any information on what kind of a timeline the repair/replacement process would take.
Table was delivered on 8/29 and problem was corrected. They table is very nice and seems like a good quality, but of course I have my doubts about their quality control since the table had originally been sent out with defects. My main complaint though is that I was never contacted by anyone at the store to express any care/concern that I had received a defective product. No one ever assured me that it was unusual to have a problem with the quality of their furniture. No one ever apologized that I had to take off work on a second date for the delivery. (You do not get a delivery "window" until the day before delivery).
- PAT C.
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All Designer Furniture in Salem, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

ACTION LIQUIDATORS & AUCTION

3652 SILVERTON RD NE
Salem, OR

AMERICA'S MATTRESS/FURNITURE

2787 LANCASTER DR NE
Salem, OR

ASHLEY FURNITURE DISTRIBUTION

2195 HYACINTH ST NE
Salem, OR

ASHLEY FURNITURE HOMESTORE

3850 HAGERS GROVE RD SE
Salem, OR

Atmosphere-ID

91697 Donna Rd
Springfield, OR

BIG SUR WATERBEDS

3540 COMMERCIAL ST SE
Salem, OR

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

BOB'S CABINET SHOP

5065 STATE ST
Salem, OR

BRAND SOURCE HOME CENTER

1245 13th St SE
Salem, OR

BROTHER FURNITURE

3185 MARKET ST NE
Salem, OR

BYRON'S FINE WOODWORKING LLC

PO BOX 2920
Salem, OR

C L WOODWORKS & CUSTOM CABINET

1101 CHEMAWA RD N
Salem, OR

CABINET SOLUCIONS INC

3730 Middle Grove Dr NE
Salem, OR

CCRC INC

4030 TURNER RD SE
Salem, OR

ClosetOrder.com

Commack, NY

COST PLUS WORLD MARKET

6160 ULALI DR NE
Salem, OR

Costco Wholesale Corp

1010 Hawthorne Ave SE
Salem, OR

Craft-Art Direct LLC

7939 Lulu Glen Dr
Los Angeles, CA

CUSTOM KITCHEN CABINETS LLC

1444TH GRIZZLING
Salem, OR

CUSTOM WOODCRAFTER & DESIGN

4804 Towers Ct NE
Salem, OR

DANNER & SOLI

2315 Pringle Rd SE Ste H
Salem, OR

DIAZ CABINET & FINISHING

1337 Madison St NE Ste 155
Salem, OR

DINING COLLECTIONS

3920 RICKEY ST SE
Salem, OR

DIRECT FURNITURE SALES

3060 RIVER RD N
Salem, OR

DirectBuy of Indianapolis

8450 Westfield Blvd
Indianapolis, IN

ELITE CABINETS

4235 27TH AVE SE
Salem, OR

EMERALD OUTDOOR LIVING

2520 SILVERTON RD NE
Salem, OR

Exquisite Designs

47332 Sterdley Falls
Sterling, VA

FACTORY DIRECT FURNITURE

1136 LANCASTER DR NE
Salem, OR

FACTORY DIRECT FURNITURE

3060 RIVER RD N
Salem, OR

FURNITURE & BEDS OF OREGON

5109 COMMERCIAL ST SE
Salem, OR

FURNITURE CONNECTION

3125 PORTLAND RD NE
Salem, OR

GABRIEL'S FURNITURE INC

610 CAPITOL ST NE
Salem, OR

Half Price Sinks and Faucets

5711 NE 14th Ave
Fort Lauderdale, FL

HERITAGE FURNITURE & UPHOLSTERY INC

2230 FAIRGROUNDS RD NE
Salem, OR

HERITAGE WOODCRAFT INC

9452 HOWELL PRAIRIE RD NE
Salem, OR

HOLT FURNITURE CO

8045 STATE ST
Salem, OR

HOME COLLECTIONS

3920 RICKEY ST SE
Salem, OR

Homemade Design

41 Monument Ave
Boston, MA

INTERIORS BY DESIGN

1120 COMMERCIAL ST SE
Salem, OR

keizer appliance

4190 river rd n
Salem, or

Kelly's Home Center

3850 Hagers Grove Rd
Salem, OR

KITCHEN CENTER

3625 PORTLAND RD NE
Salem, OR

KITCHEN CRAFTERS

BEECH ST
Salem, OR

KOEBER'S INC

6700 SW 111TH AVE
Beaverton, OR

KUEBLER'S FURNITURE

230 CHEMEKETA ST NE
Salem, OR

LA-Z-BOY FURNITURE GALLERIES

3970 RICKEY ST SE
Salem, OR

M & D CABINETS & MILLWORK

2915 EVANSTON ST NE
Salem, OR

MARTI'S FUNITURE & INTERIORS

200 HAWTHORNE AVE SE
Salem, OR

MC LAUGHLIN'S FURNITURE

5423 36TH AVE SE
Salem, OR

MORCAB ENTERPRISES

2055 OXFORD ST SE
Salem, OR

PARROTT'S HOME FURNISHINGS INC

3990 RICKEY ST SE
Salem, OR

PORTER'S CABINET SHOP

1091 CHEMAWA RD N
Salem, OR

PREMIUM CUSTOM CABINETS INC

2700 19TH ST SE
Salem, OR

S & W WOODWORKING

1091 CHEMAWA RD N
Salem, OR

SANTIAM CABINETS

2626 THREE LAKES RD SE
Albany, OR

SID'S HOME FURNISHINGS

340 COURT ST NE
Salem, OR

Sleep Country USA - Corvallis

1580 NW 9th St
Corvallis, OR

SOFA MART

3540 COMMERCIAL ST SE
Salem, OR

STANCZYK'S CUSTOM KITCHENS

1455 20TH ST SE
Salem, OR

SUGHRUE'S WOODWORKING

1250 HOWARD ST SE
Salem, OR

TUPPER'S HOME FURNISHINGS

5240 Commercial St SE
Salem, OR

Tupper's Home Furnishings

5240 Commercial Street Southeast
Salem, OR

WESTERN HARDWOOD CABINETS INC

2449 MCGILCHRIST ST SE
Salem, OR

WOODRY'S FURNITURE

515 COMMERCIAL ST SE
Salem, OR

WOODSELLER FURNITURE WAREHOUSE

3515 DEL WEBB AVE NE
Salem, OR

YOUR FURNITURE WORLD

1136 LANCASTER DR NE
Salem, OR

YOUR FURNITURE WORLD

5103 PORTLAND RD NE
Salem, OR

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