Saint Helens Furniture Sales Companies

in Saint Helens, OR

Sample Reviews

D

Rating
Couch & loveseat were ordered and delivered approx. 12 weeks after order. We had previously purchased other furniture valued at approx. $3000.00. Upon delivery we noticed a defect in the loveseat stitching below one of the cushions. The delivery men agreed and took pictures of the defect to bring back to the store. We were first told that the loveseat would be replaced, then told that the manufacturer could not match the couch, but they would send someone out to fix the defect.
The person they sent was rude, obnoxious and insulting to me, denied there was a defect, claimed it was normal and told me he had been delivering furniture for 20 years and new better than I. He refused to do anything, said he had not been sent to fix the problem and that I was wrong. I told him to leave my premises. I then got a call from the store reiterating that they felt there was no defect and I was out of luck. Remember, a few weeks earlier they offered to replace the loveseat.
We spent a total of approx. $9000.00 at this store over 6 months, what a mistake. They love to take your money for their expensive furniture, but DO NOT stand behind any issues.
We will never shop there again
- MICHAEL B.
F

Rating
We bought our Scape Bed and Latex Supreme Mattresses from the Original
Mattress Factory on 1/11/2008. We also purchased the Platinum Mattress
pads(Waterproof). We each got a twin XL. For
about a year my husband had been complaining about not being able to get comfortable in his bed.
This went off and finally I stopped in the local
and
talked to
. He was the one that actually sold us the beds. I was
surprised he was still there. He could not find us in the computer. So I had to find my
original bill and take it back to him. I finally found and he looked it up. He said the
bed was still under warranty and he would send someone out to pick it up.
The man came and he checked out the mattress and he said it is not right. One
side is flattened. He was ready to take it back and we removed the
Platinum Mattress Pad (Waterproof) and there was a stain on one side right in the
middle. I didn't even know it was stained. He said no way that he can take in a
stained mattress. I asked how to clean it. He said maybe a Tide Stain
Stick. I said I was shocked that we used your pads
and they were supposed to be water proof. He said if they were
our pads, then somebody should be paying for this bed. He left.
I went back down to the OMF and talked to
again. I told him what the
guy said. He said you have to contact the mattress pad company. They could
not take back a stained bed. I went home and contacted the mattress company.It
was on June 9, 2014. It was through Legett &
Inc. Consumer Products Group. They
asked when the stain appeared, I said I did not know.
They send me an email with what I needed to send to them.
I did and enclosed a picture of the stain. I receive a form letter from
them saying the incident was not reported within 5 days as required by the
warranty OR the protector was not sent back within 5 days of registering the
claim and/or receiving the replacement protector. I
called them back again. I said I
’t know when it happened, but I
contacted them within 5 days of finding the stain. She said I will see what I can do. I
received a package from them with two new protectors and a bottle of
cleaner. They asked for me to send the old protector back with the name in magic
marker and they would test it. I packed it up and paid to ship it back on June
23,2014. I used the spray bottle and nothing happened
at all. I called again on
10, 2014 and

said they were running behind on testing. I received a reply saying it was not
covered we abused the mattress pad. I found an
online site the sold natural enzyme cleaners for urine stains.
It was guaranteed to remove up to 30 year old stains. I was not sure
our stain was urine or sweat. So I bought a bottle. It
lightened up the stain but made a darker circle around it. So I
contacted the site again and they said maybe I didn’t use enough. So I bought
2 more bottles this time and we just used them and the stain is bigger now. As of now, he has had to
sleep on an air mattress three times for 2 nights. I am at my wit’s end. It is a catch
22 situation and I
’t know what else to do. I am thinking I may have to
turn it over to an attorney. My question is.. if you can’t take this one back
because it has a stain, why can’t you just give him a new bed that isn’t broken? I have pictures and documents.

- DARLENE R.

Saint Helens Furniture Sales Articles

Furniture Sales reviews in Saint Helens

F

Rating
Like other people, I also vowed to never shop here again after 1 horrible experience. I ended up deciding to buy the console table that went with the set we bought about 5-6 months ago, to put into our foyer so that everything would match. I had a different sales person this time who was a little on the "shady" side (
Saint Helens Designer Furniture Provider Name Locked
- female). When I asked how much shipping was for this 1 small table, she just said $90, nothing else. We got a call from the delivery people and they said they would only deliver on Wednesday or Thursday because we had discounted shipping. I just called the store and explained what happened and spoke with
Saint Helens Designer Furniture Provider Name Locked
and she said sorry, but it's on your sheet and someone highlighted it when you checked out. I asked why no one actually said this to me and just kind of did it on the back end and she said sorry but there is nothing we can do unless you want to pay an additional $50 - to deliver a foyer table. I said, there is something you can do, you just aren't willing to and this was my third occasion buying something at the store - I'm a repeat customer! I can't believe that they aren't willing to do this for me and deliver the stupid table on a Saturday, now we have to take off of work, when this was not explained to me UP FRONT! (I'm sorry, I am one of the stupid people that don't read the fine print and don't think the worst of my sales person) The last 2 transactions I had, did not have this problem. The first time I had a coupon for free shipping and they delivered on Saturday and the second time I paid $90 and they delivered on Saturday! I'm not willing to spend anymore time and effort on this, because during my last transaction I called the manager multiple times and he just ignored me, never called me back and had someone else who was SO RUDE call me and make me feel terrible. I will NEVER shop here again, they treat their customers horribly!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!?!!!
- Taylor P.
A

Rating
Wonderful! Exactly what I wanted. Very professional, punctual, Goidelic communication. The cabinets are beautiful, exceptional quality.
- Gail B.
F

Rating
I purchased a cantilever umbrella and a patio dining set from
Saint Helens Designer Furniture Provider Name Locked
’s over the Memorial Day weekend 2014. I was happy with the purchase and the price was reasonable. As part of the purchase, I also got an umbrella cover (Make/Model – Treasure Garden/CP908) to protect it from the elements when it wasn’t in use.
Less than two months after, in
Saint Helens Designer Furniture Provider Name Locked
2014, the umbrella cover ripped at the point where the long rod in the cover no longer stays in place and is constantly falling out. An umbrella cover ripping after less than two months of use isn’t what I would consider “normal wear and tear”, and I attempted to return it to
Saint Helens Designer Furniture Provider Name Locked
’s for a new one. I liked the cover, and I just considered this a one-time defect. When I attempted to return it, a not-so-friendly staff person told me that covers are non-refundable and non-exchangeable. This policy is also stated in the fine print when you sign the purchase agreement.
I found this to beunacceptable. I understand that normal wear and tear means it shouldn’t be returnable, but this was a defect. A cover shouldn’t rip or tear after that short period of time. I doubt Treasure Garden would say this is normal wear and tear either. If they did, I wonder who would even buy the product.
I suppose what really is upsetting is that I spent several thousand dollars at
Saint Helens Designer Furniture Provider Name Locked
’s, and they won’t exchange a $45 umbrella cover. If this is how they treat their customers, this isn’t going to create a lot of customer loyalty. I certainly won’t be shopping there again.

- Anne D.
A

Rating
We are selling our condo and moving to another state. We needed a piece of furniture in the condo for staging (that would later go to NC) and furniture in NC. Delivery dates were critical.
Saint Helens Designer Furniture Provider Name Locked
understood our situation and worked every possible way to accommodate us. The cost of the furniture was minimal compared to the time their staff (a shout-out to
Saint Helens Designer Furniture Provider Name Locked
) put into making it come together. Although this was one part of a complicated situation for us,
Saint Helens Designer Furniture Provider Name Locked
made it a lot easier for us to position our condo for sale.
- Gail V.
F

Rating
The installer said he needed to come back to finish up. I called twice to remind him, he finally returned my 2nd call 2 weeks later and said he would come the next day. He never showed up. I called a 3rd time and have not heard from him.
- A W.
A

Rating
Saint Helens Designer Furniture Provider Name Locked
made custom
Saint Helens Designer Furniture Provider Name Locked
inspired posts for our kitchen and an amazing
Saint Helens Designer Furniture Provider Name Locked
inspired table. I just can't say enough great things about
Saint Helens Designer Furniture Provider Name Locked
.
Saint Helens Designer Furniture Provider Name Locked
, the owner, is the most talented wood worker I have ever worked with. He made sure exactly what I wanted and had the pieces CNC'd. He even made mock ups to show me before making the cherry originals to make sure it was what I wanted. I had made a design of a table that I wanted for our banquette.
Saint Helens Designer Furniture Provider Name Locked
was able to take the drawing and make it come alive. The number of finishes he puts on are really good and perfectly smooth. I would say a better finish that the Amish furniture I have. He told me he has built a lot of items for
Saint Helens Designer Furniture Provider Name Locked
, individual pieces, custom pieces and built ins. Highly Highly recommended. He had our projects done is just a couple of weeks. He's really a super guy to work with.
- Joyce K.
B

Rating
I had problems with the recline mechanism from the time I got the chair. After several contacts with the company they picked up the chair from my home, took it to the main store many miles away and returned it to their store as they could find nothing wrong with it. I went to their store and showed the salesperson my problem. He showed me how to operate it properly so it would work. There was nothing wrong with the chair - just how I was using it. They redelivered it to my house and never complained about the cost of their labor or transporting expenses or made me feel more stupid than I already did. That level of respect and helpfulness went above and beyond what they needed to do. I would use them again.
- Patricia H.
F

Rating
We used the seating for 4 months (just my husband and I) before leaving for the summer. Upon our return and approximately in
Saint Helens Designer Furniture Provider Name Locked
/Feb2014, the power mechanism began malfunctioning on both chairs. Although there's a two year labor-only warranty on the chairs, we asked
Saint Helens Designer Furniture Provider Name Locked
to take them back, as we were distressed that they would malfunction at all, much less so soon after purchase and with so little use. They refused. We had to pay a repair company over $125 to replace a faulty switch (
Saint Helens Designer Furniture Provider Name Locked
refused to pick up the charge) and they also found a failed weld in one of the chairs. They ordered that part and were going to charge us to install it, but my husband has decided to do the labor himself. I finally got to speak to the owner of
Saint Helens Designer Furniture Provider Name Locked
today (
Saint Helens Designer Furniture Provider Name Locked
), after having asked for higher-ups all along. I asked him to take the chairs back. I can now see why I was hitting a brick wall with the lower-ranked employees when I asked to bubble this up to a higher level (even the sales manager, who had promised to do so, never got back to me. I called again this morning and he then put the owner on the phone).
Saint Helens Designer Furniture Provider Name Locked
(the owner) was rude, abrupt, and then actually hung up on me! He kept saying it had been more than one year, but that's irrelevant, as the warranty is for two years. He even said "I'm not going to lie to the manufacturer", when I never asked him to do any such thing! A horrible, unpleasant experience with a very customer-unfriendly business.
- AIMEE F.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Designer Furniture in Saint Helens, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Act Three Designs

Murray and Maverick Terrace
Beaverton, OR

ADDCO Electric Fireplaces

6635 N. Baltimore Ave
Portland, OR

Against the Grain Finishing Company

9615 SW Omara Street
Portland, OR

Against the Grain Finishing Company

9615 SW Omara Street
Portland, Or

Angela Todd Designs

1702 SW Vista Avenue
Portland, OR

ANTIQUES AT R SPENCER'S

8130 SE 13TH AVE
Portland, OR

Bankrupt Inventory Liquidators

3210 Hewitt Ave
Everett, WA

BANNER FURNITURE OUTLET

4871 SE TUALATIN VALLEY HWY
Hillsboro, OR

Blue Raccoon Home Furnishing

6 Coryell St
Lambertville, NJ

Bocci DEsign

2400 SW Turner Rd
West Linn, OR

Bridge City Office Furniture Inc .

9933 SE Pine St
Portland, OR

CALICO CORNERS

9120 Southwest Hall Boulevard
Portland, OR

CASCADE FURNITURE LLC

3017 NE 112TH AVE
Vancouver, WA

CHANTIQUES FURNISHINGS AND ASIAN IMPORTS

3384 SE MILWAUKIE
Portland, OR

City Liquidators

823 SE 3rd Ave
Portland, OR

CLEMMER'S COUNTRY FURNITURE

10070 SE ORIENT DR
Boring, OR

ClosetOrder.com

Commack, NY

CoCo Designs

4004 SE 33rd Place
Portland, OR

Commercial Upholstery Services

PO Box 8141
Bonney Lake, WA

CONSTRUCT DESIGN LLC

3720 SW BAIRD ST
Portland, OR

Join Angie's List to get the best local reviews in Saint Helens.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Furniture Showroom
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money