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We drove out and picked up the car. All went fine on checking out.
The car however, has dings, dents, a smoke odor and no floor mats. I accepted the car because State Farm is covering the cost, if I had to pay out of pocket for the car, I would not have accepted it.
Since the account was prepaid they charged us for an upgrade vehicle. But when we got outside, it was a smaller
I Just called customer service and they are refusing to refund the upgrade charge even though we did not upgrade our vehicle. The customer service department did a poor job inputting details and not helpful at all.
I Will not ever rent from
Enterprise office to confirm they had the claim information, and to make an appointment to pick up a vehicle. When I arrived for my appointment, the small office was so crammed with people, there was standing room only. Apparently this April 3rd hail storm affected a lot of people, however given that I was there on May 19, seven weeks since the storm had hit, I thought I would have avoided this influx of customers. It took 40 minutes for a
Nothing happened to the car for the month that I drove it; no damage, no oddities, etc. I returned the vehicle on June 19, 2014. Again, there was a line of people in the cramped office. When I got to the top of the line, the
I was returning, as she was already walking outside to do a quick inspection of mine and one other vehicle. She had no
paperwork in hand, nor asked for mine. She returned almost immediately, and announced loudly (so that everyone in the
office could hear) that there was a huge
claim. I was shocked, and asked her to show it to me. I followed her to the vehicle, at which point she walked towards the rear, wide eyes scanning the vehicle, and then waved her in the general direction of the rear roof on the passenger
side, where the roof curves to meet the rear windshield frame. Because she waved in the general direction, I
asked where again, as there was no “obviously huge”
As she practically ran back into the office, loudly insisting she would have to open a claim, I kept repeating that I did not see a
know in no uncertain circumstances, that I did not see nor was there in fact any damage. She insisted there was and continued
to act in such ugly and accusatory manner, that I felt I had to leave the physical location.
Two weeks later, I received a letter from Damage Recovery Unit of
voice, almost as if she were trying to cause a scene. I was appalled at such behavior downright shocked at the outright lie she claimed. As such, I did not think to take a picture of the car. This is my only regret other than having ever done business with them in the first place.
Negatives: When I picked up the car, the representative was grumpy because of something else that had just occurred. So, while he wasn't rude to me, he also wasn't friendly. The car was keyless, which I was not used to, so I would have liked someone to give me a quick review of the features and how to use them--maybe each car should come with a "quick start" guide. As I took the car on the road, I noticed a thumping sound coming from the back right wheel--the higher my speech on the freeway, the
In the morning, I checked with two other local
The good news is that I received a nicer car once it arrived. I also didn't have to complete any complicated paperwork. However, no one apologized and no one offered any discount or perk for my not having the use of the car. Paying over $50 a day for a full week's rental seems high, but I haven't compared prices so I'm not sure it is, although I will certainly check around the next time I rent a car.
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