Medford Internet Service Articles

Sample Reviews

C

Rating
My internet service would stop working. I would call the phone number on the statement. After finally talking with a person with an accent that I could not understand very well since I am hearing impaired, they would finally get my internet service working. This would happen frequently, every week to 10 days for the past 3 or 4 months. I finally called another phone number from the ad in the phone book and got a completely different response. By this time the internet service could not be restored so they sent me a new modem (which made no difference in the situation). I finally had my grand daughter come to my house and call for me as they would not accept a call from another phone number, she was on the phone for an hour. This was Wednesday evening and they decided to send a technician to check out everything at my house and it would be Monday before they could come. It was a good thing I was home as they showed up on Friday. The technician did call, but it was another person with an accent I could not understand. The problem is resolved for now as there were adjustments needed outside on the roof. I have repeatedly told them I am hearing impaired and all they do is shout, which does not help.
- Pat H.
D

Rating
We had nothing but problems with
Medford Internet Service Providers Provider Name Locked
Communications. I've had Time-
Medford Internet Service Providers Provider Name Locked
Cable, Comcast, Direct TV and Dish network. I won't say any of them are great, but
Medford Internet Service Providers Provider Name Locked
seems just inconsiderate, vindictive and uncaring.
One issue we had with them was over the bill. At one point, our bill with
Medford Internet Service Providers Provider Name Locked
was $170/month, which we thought was too expensive, so we cut the TV and just went to basic internet and phone. The representative in the
Medford Internet Service Providers Provider Name Locked
office quoted us a monthly rate of $68/month, but when we got our bill is was closer to $100/month. I was determined to get some sort of concession or get the rate we were quoted. I spent one week, at least 4 hours on hold and being transferred from one supervisor to another, one manager to another, and got absolutely nothing. They refused to acknowledge that rate was ever available and basically told me I was lying. Since our house was for sale, we waited until it sold to cancel.
When we finally cancelled and went to AT&T phone and internet,
Medford Internet Service Providers Provider Name Locked
refused to transfer our old phone number for weeks when they said it would take, at most, 2 days. I can only assume they were irritated we cancelled and decided to prolong our misery with them.
Our internet connection never very good and they clearly "throttle" Netflix and Hulu. So much so that even at the worst setting on Netflix, it still stopped quite a bit. It was okay enough to watch, but very annoying.
And the last issue, every time it rained, their outside cable would get wet and stop working. They reinstalled it a couple of times, but it never got any better. They wouldn't ever say what the problem really was.
Awful!
- Michael H.
C

Rating
Medford Internet Service Providers Provider Name Locked
will do everything in it's power to avoid fixing the actual issue. You have to document and force them to accept what is actually happening for them to fix the problem. If you do not do this they will continue to put band aids on a gaping wound.
I documented and saved all pings,
Medford Internet Service Providers Provider Name Locked
routes, as well as outages in an easy to see picture for them to understand. They finally went out and tested the incoming signal directly from their power line source to find the problem was their cable.
Ever since they replaced the cable, the service has been absolutely amazing, no complaints at all. It's just getting them to do that took years of convincing and them repeatedly replacing equipment I told them was not the problem.
They also have amazing customer service that you just don't get anywhere else. The prices are premium, the service is premium.
Downside is they will not allow other companies like Google fiber in, I've seen them doing this by abusing the Nebraska laws and corrupt politicians in nebraska. Nothing we can really do but accept it, not many people care to make a big deal since
Medford Internet Service Providers Provider Name Locked
keeps their prices reasonable even if there could be other options.
Overall, great service.
- Stephen C.
F

Rating
I had signed up for the initial AT&T package of cable, internet, and phone back in May of 2014. When I signed up for the package I was promised that several channels I like would be included which were not once the cable was installed. My initial install was supposed to be on June 6, 2014. This did not happen because someone in AT&T switched the install without letting us know but did have my phone shut off without installing (they were supposed to switch my phone line) so we had no land line. As of August 13, 2014 I still have not had properly working cable, internet, and phone. Several times a day the cable will go out for several moments. In addition I also occasionally
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internet and phone. When I make phone calls to AT&T they pretty much give me a run around saying that their diagnostic from wherever they are looks fine but can't answer the problem. I have gone through 3 technicians so far that have not been able to resolve the issue. I am a couple days away from trying to switch back to Buckeye cable just because I can not get continuous service or support. I have spoken with numerous people within the system including their office at
Medford Internet Service Providers Provider Name Locked
Commons, the head sales coordinator for Northwest Ohio and phone support from the "escalation department". It has been a very disheartening experience and frustrating. I wish there were big businesses that would stand behind their product. The idea of disconnecting everything again and reinstalling another system again is incredibly tedious and frustrating. I have not had continuous service since I received the activation over 2 months ago. What is considered reasonable time to get work done or at least give a reasonable response or solution?! I hope this helps others out there before signing up.
- Keith D.
A

Rating
I contacted
Medford Internet Service Providers Provider Name Locked
to
Medford Internet Service Providers Provider Name Locked
a domain name and set up a website for my start-up business. Since
Medford Internet Service Providers Provider Name Locked
is located in another state all of our business was conducted via phone, email and Skype. I didn't need to worry,
Medford Internet Service Providers Provider Name Locked
was courteous and asked questions to get an idea of what I was looking for and if I had examples of websites I liked. I gave him the information that needed to go on the site and he was ready for me to proof the site shortly afterwards. He got right on it. After a couple of revisions my website is up and running. I have tried to put my on website up before, never again.
Medford Internet Service Providers Provider Name Locked
made the process quick and easy.


- Keleila S.
F

Rating
Called and reported August 3, again August 5, again on August 7. August 7th was promised service within 24 hours, it is now August 12th. Made my 4th call, was told it would be 48 - 72 hours for someone - not to fix it, but to call me back! How ridiculous!! And they are the cable monopoly that wants to be a sole source provider - check them out in Fortune magazine. If you have a
Medford Internet Service Providers Provider Name Locked
to vote, or feed your representative a big NO on that.
- Donald K.
D

Rating
The price for
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service is outrageous. $132.00 a month for basic cable with NO premium channels and internet is ridiculous, but they know they have a lot of consumers over a barrel because there aren't any options. Trust me, you haven't made any friends here and the minute there are options, people WILL be leaving.
Management needs to get off the golf course, look at their pricing, service and value and rethink their business model. Your shareholders are customers too and we're all pretty unhappy!

- Joni M.
C

Rating
They laid a temporary cable above ground and said another crew would be by in a few weeks to bury it. This was the last step in recovering our service from various signal 'upgrades' that started in March 2011. It started when I was without internet service for 4 days because of an increase in their carrier frequency in anticipation of faster service. But instead of faster service I ended up with no service. They canceled three service calls automatically because their techs kept on claiming the problem was resolved at the street. It wasn't and only when I cornered a service tech on the street and got him to come inside and test the signal did I they believe that the problem was with the line to my house.
The tech was able to call for a cable crew that could replace the line from the street to a pole on the property. From there it goes another 100' underground to the house. That overhead cable replacement restored by internet service but not at the speed for which I was paying.
The 2012 service request was when they switched to Xfinity service. My internet speed dropped to 300KB/s. This time they fixed within 24 hrs with the temporary cable.
I work from home so both of these incidents were very disruptive. The first time I couldn't work at all from home and had to divide my time at the library/cafe and home waiting for service technicians that never showed up.
While I have decent speed now (15 mb/s down, 5 mb/s up) it's much more expensive than what I paid in Phila for RCN's internet service. I don't have much choice here though since the Fairpoint can only offer speeds less than half for a bit less money.

- VICTOR L.
A

Rating
Great!
Medford Internet Service Providers Provider Name Locked
showed up on time with all of the supplies he needed. He was courteous, answered my questions and didn't leave until he checked everything for me. He also explained the pricing structure & we chose to pay for a full year & got one month free! Plus, I mentioned that my neighbor recommended them so he in turn got one month free
- Stacey E.
F

Rating
I had been a loyal customer, with
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since 1996 in two different states. I moved to
Medford Internet Service Providers Provider Name Locked
in 2005 and signed up for cable/internet. The internet service was really poor. Just never worked well from day one. I called several times but they never offered toe end any one out to look at it. I upgraded to a top of the line router thinking that would cure my issues, but no. So after 3 months of continuous "you are not connected to the internet" error messages, I started using my AT & T hotspot to connect since I work from home and had to get on line. I called
Medford Internet Service Providers Provider Name Locked
to cancel my internet service and after 1 HOUR of conversation (on their end) - where I kept saying, please...I just want to cancel. The service rep got very nasty with me and said "well then what are you going to do for your internet" and I said...what I've been doing for most of the year...use my hot spot.
They never offered to send someone out to try and correct the situation. The rep just got nasty. I don't miss them at all.
- suzanne D.
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All Internet Service Providers in Medford, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

1866HELPTECH.com

1912 Dandridge Dr
Columbus, OH

AAA Computer Design Inc

240 Croton Ave
Lantana, FL

Action Datatel

1750 Delta Waters Road #102-211
Medford, OR

Alexander Technical Resources

1263 Glenwood Ave SE
Atlanta, GA

Amazon Business Services

41325 clear water way
Austin, TX

Best Practice Institute

PO Box 31267
Palm Beach Gardens, FL

Chicago B2B Services

Hanover Park, IL

Clear Internet Sales

1170 Biddle Rd
Medford, OR

Clear Internet Sales

861 Medford Ctr
Medford, OR

CMB Network Support

9139 Boulevard 26
North Richland Hills, TX

CommercePundit.com

1625 Lakes Pkwy.
Lawrenceville, GA

Dish Network Authorized Retailer

1710 Fortview Rd
Austin, TX

ForbenMedia

7401 Summerhill Road
Boston, GA

Greencastle Web Design

676 Shannon Drive N
Greencastle, PA

Homemade Design

41 Monument Ave
Boston, MA

HORSE POWER AUTOMOTIVE

3000 Sams Valley Hwy
Central Point, OR

Justice and Associates LLC

6655 W Sahara Ave
Las Vegas, NV

Local Maximizer

1017 N Riverside Ave Ste 108
Medford, OR

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