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Medford Internet Service Articles
One issue we had with them was over the bill. At one point, our bill with
When we finally cancelled and went to AT&T phone and internet,
Our internet connection never very good and they clearly "throttle" Netflix and Hulu. So much so that even at the worst setting on Netflix, it still stopped quite a bit. It was okay enough to watch, but very annoying.
And the last issue, every time it rained, their outside cable would get wet and stop working. They reinstalled it a couple of times, but it never got any better. They wouldn't ever say what the problem really was.
I documented and saved all pings, as outages in an easy to see picture for them to understand. They finally went out and tested the incoming signal directly from their power line source to find the problem was their cable.
Ever since they replaced the cable, the service has been absolutely amazing, no complaints at all. It's just getting them to do that took years of convincing and them repeatedly replacing equipment I told them was not the problem.
They also have amazing customer service that you just don't get anywhere else. The prices are premium, the service is premium.
Downside is they will not allow other companies like Google fiber in, I've seen them doing this by abusing the Nebraska laws and corrupt politicians in nebraska. Nothing we can really do but accept it, not many people care to make a big deal since
Overall, great service.
Management needs to get off the golf course, look at their pricing, service and value and rethink their business model. Your shareholders are customers too and we're all pretty unhappy!
The tech was able to call for a cable crew that could replace the line from the street to a pole on the property. From there it goes another 100' underground to the house. That overhead cable replacement restored by internet service but not at the speed for which I was paying.
The 2012 service request was when they switched to Xfinity service. My internet speed dropped to 300KB/s. This time they fixed within 24 hrs with the temporary cable.
I work from home so both of these incidents were very disruptive. The first time I couldn't work at all from home and had to divide my time at the library/cafe and home waiting for service technicians that never showed up.
While I have decent speed now (15 mb/s down, 5 mb/s up) it's much more expensive than what I paid in Phila for RCN's internet service. I don't have much choice here though since the Fairpoint can only offer speeds less than half for a bit less money.
They never offered to send someone out to try and correct the situation. The rep just got nasty. I don't miss them at all.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
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