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Madras Basement Waterproofing Articles
Responds to numerous calls for service went unanswered. When the first date was finally established no one showed up. Two months later set up another appt. The repair was done and I was told that I needed to contact the manufacturer of the $1700 dehumidifier, make arrangements to send it back and deal with it myself. ...More /> Fortunately, the manufacturer was very responsible and I had a replacement quickly.
My major problem with Green Mt. has been trying re: communication. I was originally told (by the owner
The problem was that the process of abrading the walls--scratching them up so they would accept the straps-- was incredibly messy. The office called us a few days before the procedure to warn us to cover furniture and so forth but we had no idea that the dust from scratching off the concrete block walls would fill the room so that you couldn't see two feet in front of you. This went on for hours. The dust began to infiltrate the cold air returns and make its way into our living room. It billowed onto the carpet and onto a bookshelf in that room. That's when I called the office to complain about the volume of dust. To their credit, they handled the complaint promptly and professionally.
I actually talked to the owner,
Although I was upset at the volume of dust and suggested that in the future, salesmen warn customers as to how much clean up to expect, I felt Baker handled the job well under the circumstances. I was very impressed that the owner actually got on the line and made a serious effort to understand the problem from my point of view. Therefore I would recommend them and use them again if the need arose.
The job took three full days and went great! The DES employees are very hardworking and very professional.
I highly recommend
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