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Hillsboro Moving Articles
Moving reviews in Hillsboro
The process started out well enough when the estimator We were told we needed two trucks because the road we were on was too small for a very large truck. This was fine by us, but we had hoped to get as much of our belongings moved before the day of the move by ourselves to cut down on expenses. We moved approximately 30 medium and 10 large boxes (these are the U-Haul boxes). I called
When the guys came, at first they seemed OK, but I needed to pass on some instructions about what not to move (precious things and items they said they didn't take care of such as personal papers and heirlooms.) I wanted to show them where those type of boxes were located, as they were already packed. Since I was not told who was the lead, I tried to direct my instructions to the person I thought was the lead. As I tried to explain about what to load on the truck and what to NOT load, the person told me they already knew about this because my husband told them already. I explained that only my son and I packed the boxes, and the husband was not up to date on everything and I required his attention because he seemed to be unwilling to hear what I had to say.
The second instruction was this; Please do not enter or move anything from the walk-in closet or the master bathroom. I said that when they came into the master bedroom, they should not go beyond that point unless I specifically told them to take a box that was ready to load. Again, no one seemed to be willing to listen to the instructions. Main reason I did not want them in bathroom or wardrobe was because I had all of our valuables in the closet. My purse and wallet were in there, and were laying on top of a small laundry basket that had some misc. paperwork and mail in it.
When I walked back in to the closet to resume packing I found that the worker didn't just remove the full box I had pushed into the bedroom and left an empty, but had decided to go into the closet and start packing the fresh box, which was supposed to be delivered to the bedroom, not into the closet. He was only alone in there for about 2-3 minutes, but he had very quickly loaded almost the entire box with hanged clothing. I said, "What are you doing in the closet, and I don't need anyone to pack. Please don't do this, I will take care of it." He said, "Oh, I am only trying to get things moving, I have this one done already," He proceeded to move it out. I asked for a fresh box, and this time remained in the closet. When it came, I started packing again, and then it struck me right away. My purse was gone along with the small laundry basket that was in the closet. I called out to my husband as I ran all over the room and the house, to confirm that the purse wasn't moved to another room for some reason. But it was no where.
I called out to the workers, that my purse was lost. We needed to locate it, and all work should stop and desist immediately until we found the purse. They became
My husband and I went back to the bedroom, we were in shock. We had never been treated this way before. EVER. We had been moved professionally several times by the large corporation we both worked for and NEVER had such disrespect. We felt the lead should have looked into the situation vs. screaming at me to shut up.
From that point on, the move was a huge nightmare. Despite the fact that I was still unloading a few drawers in the bedroom, the workers tried to get me to let them take the furniture w/o unloading. What was in the drawers was a quarter collection and a basket full of quarters, plus some other items. I wanted to remove them very quickly before they took the side table. He practically ripped it out of my hands, and when we unpacked the stuff they shrink wrapped the side table, all the quarters had jammed themselves in the sides and bottoms of the drawer and night table. It was a mess. They said the HAD to take it because it was time to be fit into the spot on the truck where they needed it. Since we were paying by the hour, had packed almost everything else, and had plenty of time, I didn't understand being forced to have things taken that I told them were not ready!
When we went to the garage, I tried to explain which boxes were those for a garage sale and not being moved, and those we wanted moved. The garage sale boxes were clearly marked. They started yelling at me again, particularly the lead man I don't remember his name. Finally, they started saying, "are you moving these items", and "are you moving these tools" etc. They threw loose stuff on the bottom of the floor of the 2nd truck and then said they couldn't load the rest of the boxes because they were full. I said, if you didn't throw the tools all over on the floor in the back of the truck, you could place many boxes, but they said "we are done". At that point, they climbed into their trucks and took off w/o any further discussion. We worried because the place we were moving was remote, and there is no functioning GPS in the area, nor do cell phones work. We had no way to reach them. We started following them as soon as we could lock up, but we had to stop one time due to some stuff falling over in our van. We spotted them at one point in front of us on
There were several points of damage to our home and our furniture. They ripped new linoleum in the dining room with the china closet. They also put two long scratches in the washer and dryer as well as tore the linoleum in the laundry room with being careless. Finally, one of the antique china hutches had several pieces of veneer ripped off. As we examined the furniture, I found two of the pieces that were torn off on the floor under the hutch. The lead worker told us that the furniture was in that condition when we left, and I said, if that was the case, then how did these pieces of veneer end up on the floor of this house? He then told me, again, I was a liar and had planted the items on the floor! By this time I was so worn out and intimidated I just gave up arguing and asked that we have a form to fill out with the damages listed that he sign. He did sign, but since there was only one form, he kept it. He told us we would get a copy but it never came. I tried to call up to tell the company what happened, but the owner refused to get on the phone. I pointed out to the bookkeeper that they had charged us 45 minutes of overtime, which was unfair because they disappeared for 45 minutes. She was very rude. I pointed out that the Visa statement showed I was double charged for the final charges, and asked for the transaction numbers because she said she reversed the wrong charge. She was angry and at first refused to provide the number. I insisted and finally got the number.
The owner would never speak with me, and when my husband called he started saying bad things about me, that I had berated his workers and would not give me the time of day. My husband reacted poorly and started yelling back and the owner hung up. About 5 minutes later my husband called back to apologize to see if we could work things out but he would NEVER come to the phone. I wrote letters to them on email. They just said everyone was on vacation and they could not send me the damage forms or the copies of our claim for the items we listed day of move. They ripped us off, intimidated us, and will not respond. I would never recommend them and am considering a small claims court case for the overcharge and the damages, but we are so tired of the whole thing that I am not sure what to do except explain it all online to Angies because for some reason they got all A's, which is why we got estimate from them to begin with!
He showed up on time with one of his very experienced employees, wrapped the antique piece and
They completed the task with utmost professionalism and good nature. I would recommend
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