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Carpet Installation reviews in Hillsboro
They came out to our house a few days later to measure everything and figure out what we needed. At this point we told them up front that we needed to have some sub floor replaced in the hallway and the stair landing. We were told this wouldn't be a problem. Since the downstairs of our house is split into two distinct areas, area 1 (including sub floor repair) would be done as a first step. Then we would move everything back and they would come back a few days later to do area 2.
We got the quote in e-mail (which included all the work including the sub floor repair) then dropped off the deposit to get work started.
We got a phone call to schedule the work - and went through everything that had to be done. We agreed that area 1 would be done, and the sub floor work would be done at the same time. Then a few days later they would come back and do area 2.
The first day the carpet guys showed up on time and got to work. Eventually they asked me when the sub floor guy was going to show up and get started. Since I didn't know they had to call their office. The person who set all of this up - who talked to me the day before the work was supposed to start - messed up and didn't schedule the sub floor repair.
So - the carpet guys finished most of area 1, leaving the hallway / stairs / landing not done. Later that afternoon the sub floor guy came over to do the work. And explained they never called him to tell him he had to do this work. He was very nice and did a great job. It's not his fault the person who schedules their work messed up.
SO... we had a bare hallway / stairs / landing Thurs / Fri / Sat / Sun - because the lady who scheduled this messed up. In fact she didn't call me to tell me when the carpet guys would be back to finish area 1. Eventually I had to call and leave a message for her to call me. The result - they could not be out until Monday unless she pulled them off another job - which left us who bare floors for 4 days.
Monday - the carpet guys showed up early and fixed area 2 / the hallway / stairs / landing - and fixed a small bit from area 1 around the fireplace.
The guys who installed the carpet were fantastic. The guy who fixed the sub floor was fantastic. The lady who messed up our scheduling ... I have issues with.
Going forward we do plan on using this company again - but before any work starts I want the schedule written out ahead of time. Including dates of when everything will be done and who will be there.
The issues with scheduling is why they got a B in Punctuality. Had it not been for that - I would have given them A's everywhere.
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