Forest Grove Auto Repair

in Forest Grove, OR

Auto Repair Reviews in Forest Grove

F

Rating
On receipt of my vehicle by
I was told the next morning that my vehicle would probably be a total loss. Two days later I was told that the insurance company had opted to fix my vehicle and it was now a "pretty
fix". Unfortunately my vehicle was not safe to drive and needed to be towed so I was unable to get 3 estimates and they told me I'd be responsible for multiple fees if I wanted the car towed elsewhere to obtain another estimate. As I was told initially the vehicle would probably be a total loss I never asked for a written estimate. Once the insurance company was involved and I was told it was fixable I asked multiple times through the process for an estimate of the damage and what was found, to no avail, as I was given an excuse every time. I was treated like my vehicle didn't belong to me but the other driver's insurance company and I had no right to any information. Approximately a week before my vehicle was done I was called by their maintenance department and told I needed "all my fluids flushed, an oil change and a new battery", totalling several hundred dollars. First, I had my vehicle there for collision repair not for maintenance work. Second, I have a maintenance
in my car so I knew he wasn't telling me the truth. My oil was at 10% and my battery was in working order when they recieved my vehicle but I was now told it wouldn't hold a charge and I had to pay $123.00 for the battery and installation, or I wasn't going to be able to get my car started. I had just had my battery checked and cleaned at the Honda dealership 3 months earlier and was told it was in good working order and not in need of replacement. I was told by their manager when I complained that it was an OEM battery and only lasted 3 years, which is odd since Honda warranties the battery for 64 months. I suspect that my battery was drained during their repair process beyond what would allow it to recover and hold a charge. I was told by Canyon Road Auto Body it can happen but they always explain it to their customes as well as sell the battery at their cost with no installation charge. I was also told that a another manager would call me and they never did. When I picked my car up on completion all I received was a parts list and total cost. I asked for an allignment spec sheet and frame spec sheet and they could produce neither, nor could the gentleman that was helping me explain what was done to my car or answer
questions. He left several times to make phone calls and speak with other staff yet did not come back with anyone else I could speak with. I asked him to provide me with some sort of proof that my frame had not been damaged or bent and all he would do is write on my warranty that the insurance company had refused to pay for the spec sheet. I made an appointment at Canyon Road Auto Body and just wished I had taken it there in the first place. They did a laser frame test and rechecked all the work that had been done and found that apparently the allignment that had been billed to the insurance company did not appear to have been done as 3 of 4 tires were well outside of specs. I was told there was no way possible that it could have become that out of allignment in less that 100 miles. It was then driven over to Beaverton Honda and found that all my fluids, other than the needed oil change, did not need to be flushed. Canyon Road Auto Body went above and beyond and based on the way I was treated at
, did my allignment for no charge. JJ at Canyon Road provided me with all my paperwork and a full explanation as to what he found and what was done as well as try to deal with the insurance company of the person that hit me. No surprise the insurance company said that
was not one of the preferred repair shops so they would not cover any of their work under warranty. Be wary if they can't come up with spec sheets for the work they say they've done or you're told you need work beyond what you've taken your car in for, especially if it has nothing to do with your collision. Unfortunately I didn't check Angie's list, as I usually do, prior to using
. Based on other reviews I would have looked elsewhere.
- Valerie B.
A

Rating
The shop staff were pleasant and did a fine job on the car. I couldn't tell it had been broken and there was no residual problems after the repair. They finished the repair on schedule and even rushed it so I could pick it up earlier in the day than originally planned. I have no idea if the price was good or not as I didn't shop around.
- SHARON K.

Forest Grove Auto Repair Articles

Auto Repair reviews in Forest Grove

A

Rating
Beautiful job. The car looks brand new. Can't tell there was ever any damage. Very prompt, the car was finished when promised. Very nice people. Would definitely use them again. The $200. 00 I paid was for the extra paint work that they did for me. They said that they discount the deductible.
- CANDACE Q.
A

Rating
We got an estimate from the company to send to the insurance agency. The final price was exactly what was estimated. They didn't try to talk us into getting any other work done. They were available when we needed the work done. They were professional and timely and we would definitely go there again.
- Kathleen C.
A

Rating
I was referred to
Forest Grove Auto Repair Provider Name Locked
Center by the father of the young girl who backed into my car causing front end damage. The owner was a friend of his who offered to give him a price break on the repairs. While I didn't pay anything myself, the quote he gave his friend was most reasonable, even adjusting for the "friend" discount. The work done was excellent and completed in a matter of days. I was even provided with a loaner car. All in all a good experience. I wouldn't hesitate to recommend this company for your collision repairs.
- LYNNE S.
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All Auto Repair in Forest Grove, OR

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

(NOW) ASE AUTO REPAIR AND EXHAUST

1809 se 122nd ave
Portland, OR

1ST CHOICE AUTO SERVICE

15679 SE 135TH AVE
Clackamas, OR

2nd Chance Recovery

16645 nw somerset dr.
Beaverton, or

3 C AUTOMOTIVE REPAIR INC

2208 NW BIRDSDALE AVE
Gresham, OR

3 G's Automotive

9081 SW Burnham St
Portland, OR

503 MOTORING

5703 SW ARTIC DR
Beaverton, OR

A & G Auto Services

5317 NE Portland Hwy
Portland, OR

A Guy I Know Inc

2850 SW Cedar Hills Blvd. #345
Beaverton, OR

A Q Affordable Quality Auto

19919 E Burnside St
Portland, OR

A-1 Muffler

8970 SW Barbur Blvd
Portland, OR

A-Z Mobile Auto Repair

po box 822554
Vancouver, WA

AAMCO Transmissions

13851 Beavercreek Rd
Oregon City, OR

AAMCO Transmissions

120 NE 82nd Ave
Portland, OR

AAMCO Transmissions

13701 SW Pacific Hwy
Portland, OR

AAMCO Transmissions

18950 SW Shaw St
Aloha, OR

AAMCO Transmissions & Total Car Care

11773 SE Hwy 212
Clackamas, OR

AAMCO Transmissions and Total Car Care

13985 SW Tualatin Sherwood Rd
Sherwood, OR

AAMCO Transmissions Milwaukie

17920 SE Mcloughlin Blvd
Portland, OR

AAMCO Transmissions of Vancouver

6705 NE 117th Ave
Vancouver, WA

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