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Eugene Electrical Articles
Electrical reviews in Eugene
Overall the experience was excellent. Prompt, knowledgeable, friendly and courteous. Really couldn't ask for more.
The work was done well but the electrician was on the phone part of the time, which I doubt was related to this job. When paying by the hour, I don't expect workers to be on their phones.
In my initial call to inquire about the company, I was told the fees were $75 per hour and no travel charge if I was in the city. When the electrician came out to give me an estimate, he said it would probably take about 3 hours, maybe 4 if there was a problem. He said he would send me a "not to exceed" estimate but would do time and materials. I never received an estimate but we had agreed it would most likely take 3 hours at $75 per hour. Thus, my expectation was that the bill would be about $250 figuring $225 for labor and about $50 for materials.
The electrician was here for about 2 hours and 45 minutes (including his time on the phone)--definitely under three hours. When I got the bill, it was for $440--much more than expected. He did the work on June 3, 2014 and I received the invoice about a week later. I called the office immediately and told them the charge was higher than expected. The office person said she would look into it and get back to me.
When I didn't hear back from her in a couple weeks, I wrote them a letter On June 25 saying I wanted to pay them and wanted to work this out. She finally called me on
They never told me there was a permit fee and that there was a travel charge. One of the reasons I chose them is because they said they did not have a travel charge. They never mentioned a need for a permit. I already had a permit for putting the inserts in and they didn't say another one was required--not sure it was required. Also, the electrician did not have the sticker with him to put on the electrical box and said he would bring it by. When he didn't bring it by June 23 when the inserts were installed, I called the office again and said I needed it for the inspector so they sent someone over with it.
The work got done but it was a pain in the neck to work with them. The overcharging, the not getting back to me, the lateness, and most of all the unwillingness to negotiate a mutually satisfactory solution are reasons not to use them.
All electricians in the area were booked out for days with the storm related blackouts, but
This all happened before the insurance adjuster came out, so we were a bit anxious about the cost. But on reviewing the invoice and the work, the adjuster said the cost was entirely reasonable.
So to sum up:
Upon arrival he suggested he come back later when he had some time to secure the pipe with the power cable in it, it was hanging off the house. The main support had been ripped off of the wall. I said sure, we walked around and he offered an estimate. I told him lets do it, when can you do it. He indicated it was really up to the power company, because the line had to be disconnected. he then offered to take care of all of the problems, and basically make the fix turnkey for me. He would call the inspectors, get things ready, and make sure all went smoothly. I asked how much more that costs, and he said it costs nothing more. I said yes. Within a few days, the power company was ready to inspect. He sent two people out, as they arrived the power company arrived, and removed power. One dug a trench for grounding, while the other dealt with the power feed. After they were done, they contacted the power company and they arrived in about 10 minutes. Power was restored, and all was well... While there the tech checked every contact in the fuse box for being loose. he found one or two and tightened them. He did not have to even have to check, he just did because it was something he could do... That is nice to see now days.
Two days later I get a bill for $650 (?!?!?). I paid it. Whatever, I figured. All electricians are basically liars anyway.
Flash forward to the ice storm of February 2014. As the trees were popping and falling all around my neighborhood, I knew that the power would soon go out. I wasn't apprehensive as I knew that I had had the foresight to hook up a generator drop for my home the previous spring. When the power finally did go out, I collected my generator and set out to plug in and enjoy the storm.
As soon as I got to the plug I noticed I had been duped. Where I was expecting a 4 prong 30-amp switch, I was greeted with a 3 prong 50 amp job. The generator work
or my range. I spent the next 4 days in a freezing and dark house waiting for the power to come back on so I could call
When the power did come on, the owner and I spoke and I told him about my experiences and urged him in no uncertain terms that I was extremely displeased and that he needed to come fix it. To my amazement, he did, at "no charge." (
So, in the end,
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All Electricians in Eugene, OR
Cottage Grove, OR
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