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To his credit, the supervisor did try to clean up the paint splotches and he told me to call him if I found any more. However, I felt really awkward calling him after the fact every time I found some small drip, so I didn't call him. They left the sign that says
People were all very nice, but I would not use them again.
Paint brushes and rollers were rarely, if ever, washed in their week at my house. Overnight they were simply left submerged in paint with a plastic cover over top. During the day, rollers were often left hanging inside a half filled paint bucket. As you might imagine, they didn't put down a very smooth coat of paint. In addition, the painting was almost exclusively done with rollers at the end of a long extension pole, and with the paint bucket on the ground, the roller on the end of a 10 foot pole. The rollers were not reloaded with paint nearly as often as I would have liked to have seen. I was concerned that less than 2 gallons of trim paint were used on the entire house, with all the 5 inch wide trim around all doors and windows, and the 12 inch wide trim (
Sure enough when the job was supposed to be done, many sections of trim were inconsistant in color (White) . It looked "splotchy" and there were streaks in the white trim where it varied from bright to milky white. Whether that was due to paint that was stretched too thinly, or from rollers that were not clean, I do not know, but something was done wrong.
The more I looked, the more additional defects I discovered. For $9000 I shouldn't have to climb up on a ladder to inspect every nook and cranny on a two-story house, but that's what it took. I discovered sections that were completely missed, others were painted so thinly that the regions that required small patchs of primer could be seen from the ground ( this was often the case in high regions that were difficult to reach). Some nail heads were not caulked (the contract called for nail head caulking), a few wood joints were left uncaulked as well (one was over 1/4 inch wide). A dryer vent was painted shut, something we didn't discover until the next load of laundry resulted in the laundry room filling up with steamy exhaust from our gas dryer.
The painter's manager, who came by only every 2 or 3 days when the painting was in progress, was called about the issues. He sent one of the painters back for an hour to do some touch up (he came without a ladder, so only some gutters could be worked on. Another call resulted in the manager himself coming over, and he listened to my complaints. He came back a third time with a helper and they repainted the facia rafters, the unpainted sections of window sills, the belly boards, the fieze-board edges, and fixed the dryer vent.
After they left, I went back up on my ladder to inspect the work, and most of it was ok, but certain edges of trim boards were once again either skipped (or insufficiently covered), or maybe they couldn't get their rollers to reach into the tight spots where they should have used a brush (who knows?)
So, on the 4th return, the last defects were finally corrected. To be honest though, my confidence that I have found all the defects that exist on a large house is not high. For the kind of money I spent, I expected not have to worry about such things since there really is no way that you can inspect every square inch of a paint job.
The manager who I worked with was responsive to my requests. However, I have to ask, "Why was it necessary to have any call- backs at all?" I could easily forgive a small spot missed here or there, but 30 foot sections of splotchy gutters and facial rafters are another story. At best call-backs are an inconvience to the homeowner, but more importantly they reflect a lack of quality in the work done in the first place.
All Exterior Painters in Aloha, OR
Columbia City, OR