Access to trusted reviews, the best Cleaning Services and exclusive discounts!
Real Member ReviewsMemberships allow Angie’s List to certify that all reviews are real reviews from real members—no fake, bogus, or anonymous reviews here!
DealsAngie’s List is a Community that you’ll use time after time. Research who to hire, learn tips and tricks, and consult with your neighbors
Instant Community AccessMembers can choose from tons of deals and discounts for projects they need to do, like 30% off exterior home painting!
Complaint ResolutionIf a project goes badly, Angie’s List has a complaint resolution team standing by to help you.
Westlake House Cleaning Articles
House Cleaning reviews in Westlake
I would prefer not to have had to grade her (above) because I didn't use or really even speak with her Gave her a c only because it is a middle of the road grade... Didn't feel right giving her any grade at all, really!
Also, the only reason I won't use her in the future is that I will hopefully find someone else soon and stick with them for a long time!
On the day of the scheduled cleaning --I was told the approx time is 11, but will vary based on their previous appointment. They came approx 1.5 hrs later.
Apparently they use the owners vacuum for cleaning the carpet, need one roll of paper towel per bathroom and garbage bags. This is something she forgot to mention during our initial appointment otherwise I would have let them know right away that our vacuum has not been used for months and not sure if in working order!
At the day of cleaning,half way through their job when they asked for vacuum I was taken by surprise.No big deal, I got ours out only to discover that its not in working shape. Our previous cleaners brought their own vacuum and so we didnt have a need to use ours!
I didnt get upset, but to my surprise she kept saying that its hard for her to believe that she didnt mention this in our first meeting! Implying that its me who forgot or didnt hear!!
I thought that was very unprofessional.
At the end she asked for $160 while the original quoted and agreed price was $130. They were in the house for approx 3 hrs. Again,it took me by surprise , since if anything the price should have been lower than quoted since they were not able to clean the carpets--they used their stick vaccums for the rugs.
Other cleaning jobs (kitchen and bathrooms) were good quality , except they seemed to have forgotten the sliding patio glass door (smudges on the inside surface were still there). Overall the cleaning that they did was good
But theprofessionalism was lacking, atleast in the experience I had and didnt go well.
We think we're the best, and we can prove it.
Try an annual plan and if you want to cancel in your first year, we'll refund you 110%
Annual Plans Only
All Cleaning Services in Westlake, OH
Bay Village, OH
Parma Heights, Oh
Parma Heights, OH
Join Angie's List to get the best local reviews in Westlake.
- Instant access to reviews for 700+ services
- Exclusive service discounts - up to 70 percent off!
- Top-notch support from our live call center