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Westlake Cleaning Services Reviews
On the day of the scheduled cleaning --I was told the approx time is 11, but will vary based on their previous appointment. They came approx 1.5 hrs later.
Apparently they use the owners vacuum for cleaning the carpet, need one roll of paper towel per bathroom and garbage bags. This is something she forgot to mention during our initial appointment otherwise I would have let them know right away that our vacuum has not been used for months and not sure if in working order!
At the day of cleaning,half way through their job when they asked for vacuum I was taken by surprise.No big deal, I got ours out only to discover that its not in working shape. Our previous cleaners brought their own vacuum and so we didnt have a need to use ours!
I didnt get upset, but to my surprise she kept saying that its hard for her to believe that she didnt mention this in our first meeting! Implying that its me who forgot or didnt hear!!
I thought that was very unprofessional.
At the end she asked for $160 while the original quoted and agreed price was $130. They were in the house for approx 3 hrs. Again,it took me by surprise , since if anything the price should have been lower than quoted since they were not able to clean the carpets--they used their stick vaccums for the rugs.
Other cleaning jobs (kitchen and bathrooms) were good quality , except they seemed to have forgotten the sliding patio glass door (smudges on the inside surface were still there). Overall the cleaning that they did was good
But theprofessionalism was lacking, atleast in the experience I had and didnt go well.
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