Spencer Carpet Installers

in Spencer, OH

Sample Reviews

A

Rating
My wife and I were both very impressed with the service, courtesy and professionalism of the guys from
Carpets. They showed up on time, pointed out some trouble spots in a couple of the rooms and did a remarkable job getting the carpets cleaned. Service was quick, done right the first time and the price was excellent.
- Laura T.
B

Rating
Our salesperson, Jenn
, was very punctual, professional, friendly, and knowledgeable about carpeting in general and
's products in particular. I had already spoken to Jenn on the phone prior to our in-home showing, so she came prepared with samples she thought would meet our needs and preferences. Jenn gave a thorough and persuasive presentation on why
's products, services, and warrantee beat the competition. While we considered our choices, Jenn measured the room, and then presented us with prices for the carpets we'd selected. When I spoke to Jenn on the phone prior to our in-home appointment, I told her that our budget was under $2,000 (about $5.33 per square feet, inclusive of padding/installation). Although we hadn't solicited any other quotes/bids, we had visited Home Depot and priced out carpet/pad/installation, so THOUGHT this was a reasonable cost to carpet our master bedroom with a quality product. Jenn was confident that she could work within our budget, and added that
was currently running their annual VIP sale, which reduced the cost of carpet/installation by as much as 50%. When she told me this, I briefly thought we might actually come in UNDER budget. However, once we had selected a carpet, and Jenn had measured our room and calculated our price, the total was slightly OVER our budget. But we were persuaded to buy the carpet, and we set up the installation. We were given a guaranteed installed-by date three weeks out, but told that if the carpet arrived early, we could move up our installation date. In fact, we were able to have the carpet installed within two weeks, a full week early. The installers (two of them) arrived in an unmarked van and wore no uniforms, but they were polite and capable. The entire process took about three or four hours (I can't remember exactly how long), in which they removed the bedroom furniture, removed the existing carpet/padding, installed the new padding/carpet, replaced the furniture, and cleaned up the area. I checked in from time to time, but otherwise did not supervise the work. The installers were friendly throughout. At my request, they even installed carpeting on the wooden block that was used to cover the laundry chute in the floor. I was pleased with the finished result. The carpet was beautiful, the quality was excellent, the installation was flawless. Over the next week, I walked on it with and without shoes,
on it, vacuumed it, introduced our children and pets to it...even cleaned up an accident. The ONLY thing I was less than delighted with was the thickness and springiness of the carpet. Jenn had told me during her presentation that
uses only one kind of carpet pad for all their installs, a 3/4" pad. Although the sample felt soft enough to the touch, under carpet it was very firm, not as
or as springy as I had hoped. I believe Jenn's explanation that a softer, more
pad would not prove as durable over time, and respect
's commitment to quality. However, since our master bedroom is not a high traffic area, I would have liked the option to choose a lower durability/higher comfort carpet pad. My carpet is every bit as silky as I could want, but not as springy as I would have liked. I give this information not quite as a complaint, but more as feedback. I am still uncertain how to rate the value-to-price of Molyneax's product and service. My impression is that they are rather expensive, and if it weren't for the VIP sale we would probably not have done business with them. It is entirely possible that I was naïve about what it would cost to install carpet in our master bedroom. It is possible that I was overestimating the quality and value of the products we had priced out at Home Depot. It is possible that we got a superior product from
, one that will withstand the test of time better than anything else in our price range. Jenn had also told me that
's post-installation customer service and quality guaranteed is the best in the business. Only time will tell how true that is.


- Holly W.

Spencer Carpet Installation Articles

Carpet Installation reviews in Spencer

A

Rating
The owners and staff are sooo customer-service oriented. They go out of their way to make sure you get what you want and that you are
Spencer Carpet Installers Provider Name Locked
satisfied. The installers were great, too. No nonsense, they arrived and got right to it, quiet, efficient.... A couple of hours later, they were done and floors looked great! They cleaned up afterward and were gone. Before charging the balance due,
Spencer Carpet Installers Provider Name Locked
called to make sure we were completely satisfied. We were, of course. I will certainly used them again next time...
- Chris S.
B

Rating
I declined to go forward with the service. The quote was about 75% higher than the closest competitor quote. The service contact was responsive to my service need, punctual in providing a service quote, and professional from initial contact to provision of service quote.n the
- Gregory J.
A

Rating
What a find!! We found a very soft, high quality Mohawk carpet
Spencer Carpet Installers Provider Name Locked
that was large enough to recarpet (just) one of our bedrooms, which is all we were looking for. The carpet was the exact carpet that was being sold at all the regular stores around town for almost twice as much! We were able to save hundreds.
The installers arrived early, and were extremely courteous while they worked. The quality of their installation was Good (B) - not Excellent (A) - but they were also relatively inexpensive at $130 for about 3.5 hours of work between two guys. For example, the carpet seam in the room is a little more obvious than I would have preferred, but will probably disappear over time as it's worn in.
Overall, I'm very happy with the purchase and the installation, and intend on going back when we want to recarpet the next room.
Spencer Carpet Installers Provider Name Locked
isn't your standard carpet dealer storefront. They obtain parcels of carpet that are left over from other company's large jobs, as well as large rolls that are discontinued (etc), that the original sellers would rather offload at a steep discount than keep and try to sell themselves. If you are looking for an alternative to the high priced stores around town, and are open to working with 'whats available' - check this place out!
- Jeremy N.
A

Rating
I had been to several places including big box stores looking for new carpet for 4 bedrooms, game room and stairs. Frustrated and confused with too many choices and then all the "add ons" @ extra cost for moving furniture, stairs, extra cost for haul away, and sales reps that steer you to higher cost carpets with no consideration for where and how the carpet is to be used. About to give up, I happened to pass by
Spencer Carpet Installers Provider Name Locked
on Belt Line Road in Carrollton and stopped in just to check one more source before making a final decision.
Greeted promptly by
Spencer Carpet Installers Provider Name Locked
, their flooring specialist first asked me a series of questions about pets, lifestyle of the home, etc. Then he steered me to a more lifestyle specific collection with a long wear and stain resistant warranty, also suggesting, because of my pets, an "accident proof" pad made of spill proof memory foam to prevent any spills or pet stains from penetrating to the sub floor.
Ok so far so good! Next, I found two samples I really liked, the cost per sq ft. sounded ok, then I asked about furniture move and replace, labor for stairs, removal methods of old carpet and pad etc...Guess what?. all included! Turn key! The only up charge was a slight difference for the upgraded pad, but with the lack of all the "extra charges" in CMA's pricing allowed me to go with a slightly higher grade of carpet.
OK so then I set up an appointment for measuring. This is another area where I have heard awful stories about wrong measurements,
Spencer Carpet Installers Provider Name Locked
"extras" and lots of left over carpet.
Spencer Carpet Installers Provider Name Locked
arrived on time for our appointment and quickly had a professional sketch of my home with all areas of carpet measured and even showed me where the cut outs from one room would fit perfectly in the closet of another room! I was very impressed and set up the installation for
Spencer Carpet Installers Provider Name Locked
16. The installation crew arrived promptly at 9 AM, and finished in one day. Periodically during the day,
Spencer Carpet Installers Provider Name Locked
, their Managing Director contacted me to see how I everything was going and I was thrilled. The installers did a beautiful job, quickly and neatly folding the old carpet and pad moving it out of the house in small sections to minimize any possible dust... I have bad allergies, but they were so careful even vacuuming as they went. No sneezes at all!
The results are awesome. The crew moved furniture back into place and hauled away all the old stuff. Leaving me with a feeling of relief and a home that looks like new!
Alot of folks write reviews when service is less than satisfactory so I am always careful to make sure that the vendors I use know in advance if I am completely satisfied they will get an honest review and if I am not satisfied I always give them a
Spencer Carpet Installers Provider Name Locked
to learn from mistakes and make it right. That said, these guys are so close to perfect, I will definitely use them again.
- Annette H.
A

Rating
We had a tricky situation with the install and he was very thoughtful about the advice on how to proceed. He gave me great advice on where to get the materials and actually came with me to the store to help me pick out the items to make sure I got the right stuff .That was WAY above the call of duty.
Also by the time the workers got to the job some of my laminate had been damaged by the drywaller. So
Spencer Carpet Installers Provider Name Locked
crew actually went to the store for me and picked up another box rather than delaying the install.
It looked SUPER.
We had a problem w/ the floor expanding and bowing up a little in the hot weather. It may have been my carpenter's fault for tacking down the flooring w/ the staircase. But I called
Spencer Carpet Installers Provider Name Locked
and the crew came out within a week and fixed it. That is AMAZING customer service.


- valentina W.
A

Rating
From start to finish Rich did an Outstanding job. Truthfully, I've been nothing but impressed by his attention to detail, knowledge of the product, professionalism and customer service attitude.
I initiated contact with him about 6 weeks before the work was to be done after I was under contract on a new home. I moved from TX to PA and did all my discussion with him over the phone. All my communication with Rich was via text or phone for many weeks until we relocated just a few days before the work was to be done.
While we were on a house hunting trip I called Rich for the first time and he recommended that I take a look at some carpet while I was in town. I went to one of the two stores he does a lot of work with and we found a few carpets we liked. We were in a rush so we didn't get a
Spencer Carpet Installers Provider Name Locked
to look at the other store he worked with (Northeast Flooring). After we got back to TX and several discussions later, based on our requirements, Rich recommended a different carpet brand that was similar to what we looked at but he felt like was a better product and was the same price. Before any money had exchanged hands, Rich mailed a decent expense two large display boards to TX so we could see and feel the product before making a decision. He truly does want the customer to be 100% happy with the carpet they buy. No surprise, we liked the carpet as good or better and decided to go with a bigger brand name that carried a longer warranty.
Our move timeline was very tight as the movers would be arriving at the new home
Spencer Carpet Installers Provider Name Locked
5th with our goods. This gave Rich only immediately after a late afternoon closing
Spencer Carpet Installers Provider Name Locked
2nd, all day
Spencer Carpet Installers Provider Name Locked
3rd and get this...Rich offered to work on
Spencer Carpet Installers Provider Name Locked
4th because he knew we needed all the carpets installed before the movers arrived on the 5th. He knew our timeline and assured us that he would do whatever it took to make sure he was finished by the 4th.
Everything happened exactly according to plan. He and his crew arrived at 4pm on
Spencer Carpet Installers Provider Name Locked
2nd and worked tirelessly for several hours removing all the carpet and pad. They also ripped up the hardwood flooring panel by panel in the upstairs bedroom and were very careful not to damage walls or molding.
Spencer Carpet Installers Provider Name Locked
3rd they worked all day and laid pad in the entire house and finished carpeting the basement. They came for about half a day on
Spencer Carpet Installers Provider Name Locked
4th and finished the job. Everything went according to plan and we could not be happier with our product. Overall, the price paid between his labor and the Northeast Flooring was lower than the big box stores and we ended up better product that was installed with someone who stands behind his work.
Highly recommended. You may see that Rich currently has zero reviews under an A (believe me, I was also skeptical). However, I've found out that there is a good reason why is is rated so highly...he absolutely deserves it.
- Philip Y.
A

Rating
They arrived on time and did a great job installing the carpet. The carpet was shaded and we wanted to make sure the color shoed and they did that.
- JOYCE P.
F

Rating
Although the sales rep was on time for the original appt, Friday, 7/18/14 - he forgot the hardwood floor samples. He stated he lived close and could be back in an hour with the samples. I agreed. A little more than hour later I received a call from an 800# rep stating the appt needed to be rescheduled. The 800# rep connected me to the sales rep, who apologized. We agreed to meet on Monday, 7/21/14 afternoon.
Spencer Carpet Installers Provider Name Locked
is Monday, 7/21/14, early evening, no calls, no show.
I have not had much luck lately with contractors keeping their word or scheduled appt times - frustrating.
- Jennifer W.
110% Guaranteed Money Back

We think we're the best, and we can prove it.

Try an annual plan and if you want to cancel in your first year, we'll refund you 110%

Annual Plans Only

All Carpet Installers in Spencer, OH

Companies below are listed in alphabetical order. To view top rated service providers along with reviews and ratings, Join Angie's List Now!

Advantage Pro Inspection

3040 Sheila St NW
Massillon, OH

America's Floor Source

26000 Richmond Rd.
Bedford, OH

APPLE FLOORING AND TILE

827 17TH ST NW
Massillon, OH

ARMORFLOORS

2080 Romig Rd
Akron, OH

Arslanian Brothers

19499 Miles Ave
Cleveland, OH

ATTRACTIVE FLOORING

33806 CENTER RIDGE RD
North Ridgeville, OH

Authentic Waterproofing Inc.

586 Morgan ave
Akron, Oh

AYDEN

Cleveland, OH

B & B CARPET

12508 DETROIT AVE
Lakewood, OH

Barrington Carpet & Flooring Design

3602 S Arlington Rd
Akron, OH

BC Flooring

4525 W 146th Street
Cleveland, OH

BEST FLOORS

30026 DETROIT RD
Westlake, OH

BEST FLOORS

9125 BROOKPARK RD
Cleveland, OH

Blankenship Flooring

271 King St
Ravenna, OH

Bluegrass Flooring

868 Meadow Ln
Lexington, KY

Boston & Son's LLC

Ravenna, OH

Cahaba Scapes

2130 11th avenue north
Birmingham, AL

CALIBER CONSTRUCTION INC

Strongsville, OH

Calvetta Bros Floor Show Inc

23760 Miles Rd
Cleveland, OH

Join Angie's List to get the best local reviews in Spencer.

What Does My Membership Include?
  • Instant access to reviews for 700+ services
  • Exclusive service discounts - up to 70 percent off!
  • Top-notch support from our live call center
How does Angie's List work?
1. Say you need a Carpet Installer
2. Angie's List has tons of detailed, local reviews.
3. Find a winner, and book them.
4. Angie's List is there to resolve any issues.
CBS
Good Morning America
Fox News
USA Today
The Wall Street Journal
MSN money